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human resources management > 11 - ensuring employee's physical and psychological well-being > Flashcards

11 - ensuring employee's physical and psychological well-being Flashcards

1
Q

what are the quebec legislations for employees well being

A
  • occupational health and safety act
  • industrial accidents and occupational diseases act
  • psychological harassment labour standards act
  • criminal code
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2
Q

what does the occupational health and safety act legislates

A

To eliminate risk, at the source, dangers to the health and safety of workers (eliminate everything that may cause an incident)

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3
Q

what does the industrial accidents and occupational diseases act legislates

A

To provide compensation for employment-related injuries and the consequences they entail for beneficiaries (right for treatment)

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4
Q

what does the criminal code legislates

A

Attributes part of the responsibility to managers at all hierarchical levels from the board of directors down to supervisors (can be sued if results of death and you didn’t take proper actions to prevent – negligence)

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5
Q

what are the employer’s obligations on well being

A
  • Evaluating accident risks at work stations
  • Ensuring that employees use safety equipment properly and at all times
  • Helping to implement accident prevention programs
  • Investigating accidents – to make sure it doesn’t happen again
  • prevent psychological harassment
  • prevent stress and burnout
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6
Q

what is the usual cause of work accidents?

A

related to the environment, equipment or individual, but most of the time it is caused by human error

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7
Q

what is the difference between an accident at work and an occupational disease

A

an accident at work is a sudden, unforeseen event related to the environment, the equipment, or to an individual while an occupational disease develops over a period of time after substantial exposure to a product or an unhealthy environment

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8
Q

when is an occupational disease identified?

A

Identified only when malfunctioning of the human organism is diagnosed and traced to working conditions (sometimes it can take years)

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9
Q

what are the 2 main roles of the CNESST?

A
  • prevention

- compensation

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10
Q

what does CNESST do for prevention?

A
  • Promote health and safety
  • Eliminate dangers
  • Perform inspections (you can be fined or locked down: they have the power to do so by law)
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11
Q

what does CNESST do for compensation?

A
  • Compensate injured or sick employees (amount depends on the workplace and your health history)
  • Provide care to injured or sick employees
  • Provide rehab to injured or sick employees
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12
Q

what is the main role of the occupational health and safety committee (CNESST)

A

Main role is to provide an insurance service for Quebec companies : every company has to provide a fee for insurance

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13
Q

what kind of sectors have the highest premium (insurance fee)

A

construction and hospital because of the inherent risks of their activities

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14
Q

what is the annual premium companies pay based on?

A

Companies pay an annual premium based, among other things, on the inherent risks of their activities and on their efforts to prevent work-related accidents and illnesses

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15
Q

who are the actors in health and safety?

A
  • Employers: big role and legal obligations
  • Managers: ensure mental wellbeing
  • Employees: make sure to report risks and are not a risk yourself to others
  • Unions: fight to protect employees
  • OHS committees: ppl inside the organization that meet to ensure policies and inspect risk
  • CNESST inspectors
  • Company physicians
  • Ergonomists: ensure position of workstation
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16
Q

what are the managerial roles and responsibilities in health and safety?

A
  • Supplying protective equipment to employees: anything to protect safety is free for employees
  • Informing employees and providing them with proper training during orientation (first days)
  • Ensuring safety and maintaining sanitary work conditions
  • Ensuring that work organization, procedures, and techniques are safe: pay attention to old employees that have bad habits
  • Setting up prevention programs
  • Conducting accident investigations – to correct what was wrong to make sure it does not happen again
  • Knowing workers’ rights and obligations
  • Protecting employees from psychological harassment and also don’t be the source
  • Preventing stress and burnout and don’t be the source as a manager
17
Q

what are the employer responsibility with respect to protective equipment

A
  • Employers must provide individual or group protective equipment
  • Employers must ensure that employees use protective equipment correctly, even if it slows down the process
  • Security equipment are part of the turnover rate
18
Q

what are the 4 types of risk you must be informing employees and providing proper training on?

A
  • chemical risk (asbestos, solvents, herbicides - quality of air)
  • biological risk (virus, bacteria, fungi)
  • physical risk (vibrations, T, noise, lighting)
  • psycho-social (cadence, repetitive mvmts, night shifts)
  • mechanical (equipment, working methods, training)
19
Q

how does the manager identify and inform about the different risks?

A

must do ITEM analysis

20
Q

what does the ITEM analysis consists of?

A

I: Individual (person can be the risk if they don’t have the proper training, not following the rules, less experience)

T: Tasks (work procedures – are they as safe as possible, frequency – repetitive mvmts)

E: Environment (temperature, state of the location – clean?, contaminants)

M: Material (tools – safe?, equipments, vehicules)

21
Q

equipment can be a main cause of accidents. what are some important factors making equipment dangerous?

A
  • Lack of proper safety devices
  • Mechanical Defects
  • Hazardous use
  • Unsafe storage (congestion, overloading)
  • Inappropriate lighting (glaring light, insufficient light)
  • Improper ventilation
22
Q

how can organization of work and work procedures be dangerous? part 1

A
  • Materials thrown
  • Operating or working at unsafe speeds
  • Making safety devices inoperative by removing, adjusting or disconnecting them
  • Using unsafe equipment or using safe equipment unsafely
  • Using unsafe procedures when loading, placing, etc.
  • Standing or adopting unsafe positions under or near suspended loads
  • Improper lifting
  • Distractions, teasing, abuse, startling people, quarrelling, and horseplay
23
Q

how can organization of work and work procedures be dangerous? part 2

A
  • Setting in place conflict resolution mechanisms that have third-party support
  • Removing victims from unhealthy work environments if situations worsen
  • Providing official recognition
  • Reviewing HRM practices: must foster safety and information
  • Having clearly defined company values: to make sure everyone behaves of certain guidelines
  • Ensuring quality of work climates
  • Having managers with appropriate leadership style
  • Ensuring quality of communications
  • Organizing work efficiently and safely at the same time
24
Q

what are the objective of a prevention program?

A
  • Eliminating unsafe conditions
  • Preventing unsafe actions
  • Providing training and education
  • Giving positive reinforcement
  • Demonstrating upper-management commitment to safety programs
  • Monitoring work overload and stress
  • Introducing an employee assistance program (EAP)
25
Q

what are the goals of conducting accident investigations?

A

An obligation after accidents occur to:

  • determine the cause of accidents
  • take steps to ensure similar accidents do not occur in the future
26
Q

what are the roles of the person responsible for the injured individual?

A

-Ensuring first aid administration
- Ensuring medical consultations if and when necessary
- Notifying the CNESST (in cases of severe injury or death)
- Registering the accident
Paying injured employees their full salary for the entire day of the accident

27
Q

what is the law considering first-aid provider?

A

for every first group of 50 employees there must be a first-aid provider on the premises and that there must be another one for each additional group of 100 employees or fraction thereof

28
Q

what are the 2 conditions for an accident to be registered

A
  • if an employee is absent for one day because of accident

- if first aid was necessary

29
Q

what are the worker’s rights? (4)

A
  • Right to refuse to perform work: if you feel like it is too dangerous and you don’t have the proper qualifications
  • Right to protective reassignment: get reassigned to another job position
  • Right to receive rehabilitation: CNESST compensate for it
  • Right to return to work: your job stays safe for your comeback
30
Q

what are the worker’s obligations? (6)

A
  • Workers must know the prevention program
  • They must do their best to protect their own health an safety
  • They must do their best to protect the health and safety of co-workers
  • They must have medical examinations if required by the AOHS
  • They must help identify and eliminate risks
  • They must cooperate with the health and safety committee or with the employer’s health and safety representative
31
Q

what is the definition of psychological harassment?

A

Any vexatious behaviour – in the form of repeatedly hostile or unwanted conduct, with verbal comments and/or physical actions or gestures – that affects an employee’s dignity or his or her psychological or physical integrity and that results in a harmful work environment

32
Q

what law covers psychological harassment and what does it imply?

A

covered by a law of the labour standard act since jan 1st 2019:

  • Covers psychological harassment end sexual misconduct
  • Employer needs a politic to prevent these
  • Employer needs a politic and procedures for treating complaints
  • Make sure everyone is aware and understands the politic and get their signature
33
Q

what are the manager’s obligations towards psychological harassment?

A
  • talk about it: make sure employees really understand what harassment is
  • to act : as soon as possible when you witness it
  • to detect risk factors
34
Q

what actions can be taken by manager to talk about psychological harassment?

A
  • inform
  • sensibilize
  • raise awareness
  • collaborate
35
Q

what actions can be taken by manager to act on psychological harassment?

A
  • intervene
  • support (victim, process, policies)
  • improve
  • fix
36
Q

what actions can be taken by manager to detect risk factors of psychological harassment?

A
  • evaluate
  • fix
  • count
  • follow up
37
Q

what are HR indicators to measure health and safety?

A
  • Number of accidents = frequency
  • Number of days lost = severity
  • Type of injuries = cut, electrocution, fall – to know where to focus your proactivity to prevent
  • Affected body parts = hand, foot, back, …
  • Participation rate at the EAP
  • Absenteeism rate due to psychosocial risks

human resources management (10 decks)

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