10 Steps Flashcards
What is the first step of service?
Greet and Welcome
Timing: Within 90 seconds
What should the greeting be like?
Upbeat and personable
Approach timely
During the second step of service, what should be offered?
Cocktails FIRST
Upsell cocktails and bottled water, sell wine, make recommendations
What is the time frame for delivering water and drinks?
Minute 5
What is the recommended time for the bread delivery?
5-7 minutes
What should be done during the food order step?
Explain the concept and sell the menu with confidence
Suggest wine or Somm visit, off menu options, LTO’s, upsell toppings & courses
What is the time frame for food delivery?
12-50 minutes
What should be done throughout service?
Table Maintenance and Pre-Bus
What is the time frame for dessert service?
60-75 minutes
What should be checked during drink delivery?
Check cocktail refill 1/3
Food should be in
What should be suggested during check delivery?
Filling out survey on device
Talk about Brunch & special events
What is the last step of service?
Thank You and Welcome Back
What should be done if they are not a first-time guest?
Make a connection with them
What should be assessed to make suggestions?
Assess order & make suggestions to add or lessen
Is this what they ALWAYS get
Fill in the blank: The time frame for the food order is _______.
8-10 min
What should be offered after every course?
Two-minute two bite check back
Table cleared after every course
What is a special touch to enhance guest experience?
Complimentary birthday dessert/custom message
What should be recommended at the end of service?
Brunch, HH, Dinner, other locations/brands
True or False: Upselling is an important part of the service steps.
True
