10. Emergency Communications Centre

Question 1

What is the purpose of the radio and emergency communication centre protocols?

Answer 1

To provide a framework for operating Police radio network with concise, professional communications between the Field and ECC staff

Question 2

What is the intent of the protocols?

Answer 2

To provide professional communication for the safety and well-being of frontline staff and the general public

Question 3

What are the key principles of Emergency Management?

R.M.R.U.M

Answer 3

• Reduce unnecessary radio traffic
• Maintain staff in public safety
• Reduce workload and fatigue (Dispatcher)
• Use consistent language for clear communication
• Maintain professionalism

Question 4

The command of the response to all incidents reported to the ECC is the responsibility of the ECC shift commander until when?

Answer 4

Until it’s passed over to the Field supervisor

Question 5

What should assignments to P1 and P2 events always be?

Answer 5

Dispatched over the radio network, not via mobility device, For situational awareness of dispatcher and other frontline staff

Question 6

List the immediate action and considerations for a Forward commander

Answer 6

Immediate ACTION
- Assume command at the scene
- Ascertain Current situation/current info
- Identify hazards/risks
- Take action to mitigate risk and ensure safety
- Provide to ECC and other staff
- Carry out an appreciation and develop immediate response plan
- contingency/Immediate action planning (What if?)
- Brief all staff direct Activities, Confirm staff roles and responsibilities
- Record decision made

CONSIDERATIONS
- consider/action staff welfare needs
- Continually assist situation (Update appreciation)
- Consider/prepare briefing for arriving staff and phases
- Consider community impact of police response
- Establish facilities required
- Maintain ongoing Comms with ECC and staff deployed
- Establish and maintain effective liaison with other agencies
- Carry out “hot debrief” and lessons learnt

Question 6

What does a forward commander relate to? What does it differ from?

Answer 6

• A person in charge of a specific task/group and includes senior/qualified person that would take charge initially to neutralise any threat and contain the incident

F/C related to an Incident controller
- And that they are task specific, May not have overall awareness, Nor Control other elements deployed

Question 7

The designated Forward commander/incident controller should not be delegated control until?

E.F.F

Answer 7

Until they’ve had the opportunity to
- Established an incident control point
- Familiarise themselves with incident/briefing
- Formulated a response plan

Question 8

What happens if the Forward commander is not suitable?

Answer 8

Shift commander may exercise the delegated authority of the District/Commander to revoke the appointment

Question 8

List the action to transfer command from ECC to Field unit?

Answer 8

• Establish a SFP
• Decide on Forward Commander designate
• Notify that unit and direct to SFP
• Unit will go 10/7 at SFP
• Phone F/C and discuss situation TENR, resources, tactics.
• F/C Ability in willingness to assume Control
• Agreed, transfer of command will occur
• Broadcast transfer and who is F/C rank and name.
• Direct attending staff to SFP and inform them of F/C
• 10/1…… is now F/C of the event. ECC retains incident control

Question 9

What are the six step process for communicators?

Answer 9

• Summary of incident, including weapons
• Time delay
• Direction of travel
• Description of offender/vehicles
• Additional relevant info (Hazards/weapons)
  Dispatcher receives the job after the event location and type determined