10/8/2015 - Communication Utilized in Professional Nursing

Question 1

Promotes understanding and can help establish a constructive relationship between the nurse and the client.

Unlike a social relationship, where there may not be a specific purpose or direction, this type of relationship is client and goal directed.

Answer 1

Therapeutic Communication

Question 2

A collegial working relationship with another health care provider in the provision of client care

Answer 2

Collaboration

Question 3

The relationship between one’s perception of oneself and others’ perceptions of oneself

Answer 3

Self-Awareness

Question 4

Repeated, unreasonable actions of individuals (or a group) directed towards an employee (or a group of employees), which are intended to intimidate, degrade, humiliate, or undermine;

or which create a risk to the health or safety of the employee(s)

Answer 4

Bullying

Question 5

The ability to discriminate what the other person’s world is like and to communicate to the other this understanding in a way that shows that the helper understands the client’s feelings and the behavior and experience underlying these feelings.

Putting oneself into another person’s shoes;

trying to see the world from the other person’s frame of reference and being able to communicate this understanding to the client.

Answer 5

Empathy

Question 6

Speech style similar to babytalk;

gives the message of dependence and incompetence to older adults

Answer 6

Elderspeak

Question 7

Facing another person squarely, adopting an open posture, leaning toward the other person, maintaining good eye contact, and remaining relatively relaxed

Answer 7

Active Listening

SOLER

Question 8

Rude or disruptive behavior that may result in psychological or physiological distress for the people involved and, if left unaddressed, may progress into threatening situations

Answer 8

incivility

Question 9

An interaction between a nurse and a client that has/is:

1. ) Therapeutic goals
2. ) Client oriented
3. ) Problem centered

Answer 9

Professional Relationship

Answer 10

Non-Therapeutic Communication

Question 11

A verbatim account of a conversation.

It can be taped or written and includes all verbal and nonverbal interactions of both the client and nurse.

Answer 11

Process Recording

Question 12

Communication other than words, including gestures, posture, and facial expressions

Answer 12

Non-Verbal Communication

Question 13

Term that describes physical, verbal, or emotional abuse or aggression directed at RN coworkers at the same organizational level.

It usually includes verbal or nonverbal (rather than physical) aggressive behaviors.

Examples of these behaviors include gossiping, verbal abuse (speech that is intended to humiliate or embarrass another person), withholding information, snide remarks, abrupt responses, sabotage, scapegoating, not available to help, complaining to others about one individual, ostracism, and failure to respect the privacy of others

Also known as horizontal violence and horizontal hostility.

Answer 13

Lateral Violence

Question 14

Obtaining information that clarifies the nature of the problem and suggests possible solutions

Answer 14

Problem-Solving

Question 15

Situation, background, assessment, and recommendation/request

Answer 15

SBAR