10

Question 1

Functional Area Information Systems

Answer 1

provides support for each department/ functional area and its own application programs or information systems. Increases each areas efficiency and effectiveness. Usually conveys information through reports.

Question 2

Enterprise Resource Planning

Answer 2

systems designed to correct the lack of communication among functional area information systems.

Question 3

Transaction

Answer 3

a business event that generates data worth being captured and stored in a database

Question 4

Transaction Processing System

Answer 4

• Inputs for functional area information systems, business intelligence systems, and business operations.
• Supports the monitoring, collection, storage, and processing of data generated by each organizations basic business transaction.
• Examples include business operations such as customer relationship management, knowledge management, and e-commerce.

Question 5

Source Data Automation

Answer 5

the process of organization’s automating Transaction Processing Systems data entries as much as possible.

Question 6

Two ways transaction processing systems processes data

Answer 6

batch processing and online transaction processing

Question 7

Batch Processing

Answer 7

data collected from transactions as they occur, and are placed into groups (batches). They system then prepares and processes the data periodically

Question 8

Online Transaction Process

Answer 8

business transactions processed online as soon as they occur

Question 9

Vendor Managed Inventory

Answer 9

supplier keep track of inventory and send out new shipments as needed. Eliminates the need for companies to send purchasing orders,

Question 10

Material Requirements Planning (MRP)

Answer 10

planning process that integrates production, purchasing, and inventory management of interdependent items. Deals only with production scheduling and inventories

Question 11

Manufacturing Resource Planning (MRP II)

Answer 11

more complex than MRP, allocates related resources. Integrates all activities (pre evolution to ERP)

Question 12

Computer Integrated Manufacturing

Answer 12

integrates various automated factory systems

Question 13

Three goals of Computer Integrated Manfucaturing

Answer 13

• Simplify manufacturing techniques/technologies
• Automate as many manufacturing processes as possible
• Integrate and coordinate all aspects of design, manufacturing, and related functions via computer systems.

Question 14

Product Life Cycle Management

Answer 14

strategy that enables manufacturers to share product related data that support both product design and development and supply chain operations

Question 15

Employee Resource Planning

Answer 15

efforts to better manage employees for example call centers for employees problems.

Question 16

Information Silo’s

Answer 16

information systems in each area that do not communicate with each other.

Question 17

Enterprise Resource Planning ERP

Answer 17

view of overall organization that integrates planning, management, and use of all resources. Employs common software platform and database

Question 18

Business Process

Answer 18

set of steps/ procedures designed to produce a specific result

Question 19

ERP II

Answer 19

inter-organizational ERP that provides web enables links between a company’s key business systems.

Question 20

Enterprise Application Integration System EAI

Answer 20

Used when ERP is not suitable. Integrates systems via “middleware”.

Question 21

Middleware

Answer 21

software used by Enterprise Application Integration (EAI) Systems.

Question 22

Which systems produce repots?

Answer 22

TPS Transaction Processing System, FAIS Functional Area Information Systems, ERP systems, customer relationship management systems, business intelligence systems, etc.

Question 23

Ad-hoc (on-demand) reports

Answer 23

Drill down- reports
Key-indicator reports
Comparative reports

Question 24

Drill down reports

Answer 24

type of ad hoc reports, organized subsets with many details.

Question 25

Key indicator reports

Answer 25

summarize the performance of critical activities, ie cash flow and cash on hand.

Question 26

Comparative Reports

Answer 26

for example may compare performance of different business units or within a single unit during different time periods.

Question 27

Exception Reports

Answer 27

reports that include only information that falls outside certain threshold standards. Implemented by “management by exception”.

Question 28

Management by Exception

Answer 28

mgmt creates performance standards which are monitored by systems, then company compares actual performance to standards but also identify exceptions to these standards (everything that did not meet these standards. Mgmt is updated via exception reports so they can focus on these particular problem areas.

Question 29

Benefits of ERP

Answer 29

• Organizational flexibility and agility- breaks down functional silos. Organizations become adaptive.
• Decision support
• Quality and efficiency

Question 30

Limitations of ERP

Answer 30

• Companies may need to change best practices and businesses processes in order to cooperate with the processes of the software.
• ERP can be complex, expensive, and time consuming.
• Costs and risks of failing to implement ERP can be substantial.
• ERP can be unsuccessful when underestimated. Affected employees can lack involvement.

Question 31

What types of reports do information systems produce?

Answer 31

Routine reports
Ad-hoc (on-demand) reports
Exception reports