1. Understanding business activity Flashcards

1
Q

What are needs and wants?

A
  • Needs: goods or services that are essential to living
  • Wants: good or services which people would like, but not essential for living
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are needs and wants?

A

When there are not enough goods and services to meet the wants of the population

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is opportunity cost?

A

The benefit that could have been gained from an alternative use of the same resource

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is specialisation and why is it important? Examples?

A

Specialisation: the focus on specific tasks and activities. It can lead to increased production levels, and result as over-concentration on particular activities and products.
- It is important because this means that the business is efficient and it reduces costs of production.
Types of specialisation:
* Specialisation by region / country
* Specialisation by factors of production
* Specialisation by businesses

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Name the advantages and disadvantages of specialisation

A

Ads:
* Resources can be focused on their most productive lines.
* Focusing on a set task enables an individual, company, region or country to become more productive in that task.
* Larger outputs can be produced at lower
unit costs
* Concentration of specialists enables the sharing knowledge and skills between specialists

Disads:
* Over-reliance on a set task or product -> specialists become redundant
* Specialists spend all their time doing the same or similar things with little opportunity for variety
* Lack flexibility
* Delays or holdups in one area can slow down the whole process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is added value and how can it be increased?

A

Added value: when a business tries to add value at every stage of the production process so that they can sell the product or service to customers at a greater price.
How to add value?
* Branding
* Adding special features
* Provide excellent service
* Conveniency

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is the purpose of business activity?

A

To create products and services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the three sectors in which business activity is broken down into?

A
  • Primary industry: concerned with using natural resources. They include farming, mining and oil drilling; sometimes produce raw materials like iron ore and oil.
  • Secondary industry: concerned with making and assembling products;
    manufacturers use raw materials and parts from other industries.
  • Tertiary sector: give something of value to people, but are not physical goods like cinema, or a lesson. Other examples include banks keeping your money safe, public transport carrying people around etc.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is a mixed economy?

A

What is a mixed economy?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is a private enterprise?

A
  • Private sector: the part of the economy where the resources are owned and controlled by both the private and public sectors.
  • Involves risk -> entrepreneur
  • If the business succeeds, the entrepreneur makes a profit.
  • If it fails, he or she will be responsible for the losses (sell personal possessions to meet business’ debts)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is a public enterprise?

A
  • Public sectors: the part of the economy that is owned and controlled by the state or government.
  • In many countries, the government is a major employer. Governments employ public sector workers to carry out work on their behalf, such as providing a police force, education and health service.
  • Goal: provide an essential economic service for the nation.
  • Often funded by taxpayers’ money, so they need to look after the taxpayers’ interests by providing the best possible value for money.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What are the reasons for changing importance of business classification?

A

The size of a country’s different sectors of business activity often indicates if it has a developing or developed economy.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What are the characteristics of a successful entrepreneur?

A
  • Innovative
  • Self motivated and determined
  • Self confident
  • Multi-skilled
  • Leadership qualities
  • Initiative
  • Results driven
  • Risk taker
  • Good communicator
  • Hard-working, committed, determined
  • Tough
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is a business plan? What does it contain? How does it assist entrepreneurs?

A
  • Business plan: a complete description of a business and its plans for the next one to three years; explains what the business does, who will buy the product or service and why; provides financial forecasts demonstrating overall viability; indicates the finance available and explains the financial requirements.

Contents:
* Executive summary - brief summary of the key features of the business and the business plan.
* The owner - educational background and what they have done.
* The business - name and address of the business and detailed description of the product or service being offered; how and where it will be produced, who is likely to buy it, and in what quantities.
* The market - describe the market research that has been carried out, what it has revealed and details of prospective customers and competitors.
* Advertising and promotion - how the business will be publicised to potential customers and details of likely costs.
* Premises and equipment - details of planning regulations, costs of premises and the need for equipment.
* Business organisation - whether the enterprise will take the form of sole trader, partnership, company or cooperative.
* Costings - indication of the cost of producing the product or service, the prices it proposes to charge.
* Finance - how much will come from savings? How much will come from borrowed?
* Cash flow - income and outgoings over the first year.
* Expansion - indication of future plans

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Why does the government support business start-ups?

A
  • Employ large numbers of people
  • Account for a large component of employment growth in countries
  • Account for a substantial component of the production of goods and services in economies
  • Enable equitable growth - provide good opportunities often for the poorer members of society
  • Exports
  • Encourage new ideas and technologies
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

How does the government support start-up enterprises?

A
  • By providing support with the startup process
  • By providing direct financial (grants and loans) and other forms of help (research and product development centres)
  • Removing obstacles (lower taxes, simplification of laws to increase the ease of doing business)
  • Provide free or subsidised training for workers
  • Rent free premises for a certain period of time
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What are the methods of measuring business size? What are the limitations of these methods?

A
  • Number of people employed
  • Value of output
  • Capital employed
  • Market share
    Limitations:
    Many methods are not as straightforward as it seems, this is because the methods can produce different results so more than one method should be used in measuring the size of the business.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Why is business growth beneficial? What are some methods of business growth?

A
  • Business growth: able to cut costs and win a greater share of the market; develop new products or sell to new markets; can be external or internal.
  • Internal growth: investing in new products or selling more of existing products.
  • External growth: involves the takeover of another business or merger with another business.
  • > sell shares
  • > merge - when two business combine to form a single company
  • > acquisition - when one business gains control of part of another business
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What are the problems concerned with business growth?

A
  • More difficult to control staff
  • Lack of funds
  • Lack of expertise
  • Diseconomies of scale
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Why do some businesses remain small?

A
  • Flexibility, quick decisions made
  • Greater control
  • Direct interface with customers
  • Understand the market more fully
  • Reduced level of stress
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Why do some businesses fail?

A
  • Not having enough cash to pay outstanding bills
  • Low profit margins
  • Failure to meet requirements of customers
  • Changes in the external environment
  • > The level of competition
  • > Changes in laws and regulations
  • > Changes in consumer preferences and tastes
  • Poor selling of products
  • Relying too much on a single customer
  • Poor management
  • Lack of planning
  • Trying to grow too quickly
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Why are new businesses are at a greater risk of failing?

A
  • Less experience
  • New to the market
  • Not a lot of sales yet
  • Don’t have a lot of money to support the business vet
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What is a ‘sole trader’?

A

A business that is owned and controlled by just one person who takes all of the risks and receives all of the profits.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Name the advantages and disadvantages of a sole trader.

A

Ads:
* Quick and easy to set up
* Makes all the decisions
* Has complete control
* Keeps the profit

Disads:
* Unlimited liability
* May not be able to raise funds to expand the business
* Maybe have to work long hours
* Difficult to compete with larger rival firms
* May not have the business skills to run a business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
What is a ‘partnership’?
A business formed by two or more people who will usually share responsibility for the day-to-day running of the business
26
Name the advantages and disadvantages of a partnership.
Ads: * Easy to set up a deed of partnership * Partners invest in the business so greater access to funds * Shared decision making * Shared management and workload Disads: * Unlimited liability * Share the profits * Business ceases to exist if one partner leaves * Decisions binding on all partners * Difficult to raise finance
27
What are private limited companies?
Often a small to medium-sized company, owned by shareholders who have limited liability. The company cannot sell its shares to the general public
28
What are the features of private limited companies?
* Usually a very small number of shareholders * Fairly small * Can only be sold privately * Often difficult to raise finance * Limited liability * Profit belongs to shareholders * Legal documents must be completed when setting up the business * Continues even if one or more shareholders die * Vote on major decisions
29
What are public limited companies?
Often a large company; owned by shareholders who have limited liability. They can sell its shares to the general public.
30
What are the features of public limited companies?
* Usually a large number of shareholders * Most common form of organisation for very large companies * Shares can be offered to the public and other organisations * Ownership and control are separated * Setting up is very costly * At risk of takeovers * Legal requirements are stricter than for private limited companies * Often successful in rising capital
31
What is a franchise?
A business system where entrepreneurs buy the right to use to the name, logo and product of an existing business
32
Name the advantages and disadvantages of franchises.
Ads: * Less chance of failure * Franchises often provides advice and training to the franchisee * Franchisors finance the promotion of the brand through national advertising * The franchisor would have already checked the quality of suppliers Disads: * Initial cost of buying into a franchise can be very expensive * The franchisor will take a percentage of the revenue of profits made by the franchisee each year * There are very strict controls over what the franchisee is allowed to do with the product pricing and store layout * The franchisee doesn't gain any personal recognition, they only gain recognition because of the existing brand
33
What is a joint venture?
Two or more businesses agree to work together on a project and set up a separate business for this purpose
34
Name the advantages and disadvantages of joint ventures
Ads: * Reduces risks for each business and cuts COsts * Each business brings different expertise to the joint venture * Market and product knowledge can be shared Disads: * Any mistakes made may damage the reputation of all firms in the joint venture * The businesses may have different business cultures of styles of leadership, making decision-making difficult
35
What is the difference between unincorporated businesses and limited companies?
An unincorporated business does not have a separate legal identity from its owners, whereas an incorporated business does.
36
What is the difference in risks, and ownership between types of business organisations?
Unincorporated business have a greater legal and financial risk than incorporated business because: * Owners and the business have the same legal identity * Owners have unlimited liability for business debts
37
What is limited liability?
When the owner is not personally responsible for the business’ debts
38
What is unlimited liability?
When the owner is personally responsible for the business’ debts.
39
What are the types of organisations in the public sector?
Public corporations
40
What are the main features of public corporations?
* Are owned and controlled by the state * Are financed mainly through taxation * Most of the times, their objectives are social rather profit * The services provided are often free or at a very low price
41
What is a need?
A need is a good or service essential for living.
42
What is a want?
A want is a good or service which people would like to have, but which is not essential for living. People’s wants are unlimited.
43
What is an economic problem?
There exist unlimited wants but limited resources to produce the goods and services to satisfy those wants. This creates scarcity.
44
The government decides to try to ‘solve’ problems by printing more bank notes, doubling everyone’s incomes. Why is this not good?
Printing more money does not produce more goods and services, it will just lead to inflation so more goods cannot be afforded.
45
Define factors of production.
Factors of production are those resources needed to produce goods or services.
46
There are four factors of production and they are in limited supply: Name them?
There are four factors of production and they are in limited supply: Land, labour, capital and enterprise.
47
There are four factors of production: Define land.
This term is used to cover all of the natural resources provided by nature.
48
Give some examples to natural resources provided by nature?
Fields and forests, oil, gas, metals and other mineral resources.
49
There are four factors of production: Define labour.
This is the number of people available to make products.
50
There are four factors of production: Define labour.
This is the number of people available to make products.
51
There are four factors of production: Define capital.
This is the finance, machinery and equipment needed for the manufacture of goods.
52
There are four factors of production: Define enterprise.
This is the skill and risk-taking ability of the person who brings the other resources or factors of production together to produce a good or service.
53
What is an entrepreneur?
An entrepreneur is an owner of a business.
54
State the word diagram for the real cause of the economic problem.
Unlimited wants + limited resources = scarcity.
55
Define opportunity cost.
Opportunity cost is the next best alternative given up by choosing another item.
56
For example, I have to choose between a holiday or a car and I choose the holiday, what is the opportunity cost?
If I choose the holiday, the car becomes the opportunity cost.
57
For example, I have to choose between machine a or a machine b and I choose machine a, what is the opportunity cost?
If I choose machine a, machine b becomes the opportunity cost.
58
State the economic problem revision summary equation.
Land + Labour + Capital + Enterprise = Limited resources = ECONOMIC PROBLEM = unlimited wants = scarcity = choice is necessary = leads to opportunity cost.
59
Define specialisation.
Specialisation occurs when people and businesses concentrate on what they are best at.
60
Specialisation is now very common because:
Specialisation is now very common because: Specialised machinery and technologies are now widely available. Increasing competition means that businesses have to keep costs low. Most people recognise that higher living standards can result from being specialised.
61
Define division of labour (it is a form of specialisation).
Division of labour is when the production process is split up into different tasks and each worker preforms one of these tasks.
62
List the three advantages of division of labour:
Increases efficiency and output. Less time is wasted moving from one workbench to another. Quicker and cheaper to train workers.
63
List the two disadvantages of division of labour:
Workers can become bored doing just one job - efficiency might fall. If one worker is absent and no one else can do the job, production might be stopped.
64
Fill in the missing spaces: - People have ______ ______. * The four factors of production - ___ _________ ______ __ ____ _____ - are in _______ supply. * Scarcity results from _______ ________ and _________ _____. * ______ is necessary when resources are scarce. This leads to ___________ ____. * ______________ improves the _________ use of resources.
People have unlimited wants. The four factors of production - the resources needed to make goods - are in limited supply. Scarcity results from limited resources and unlimited wants. Choice is necessary when resources are scarce. This leads to opportunity cost. Specialisation improves the efficient use of resources.
65
What is the purpose of businesses?
The purpose of all businesses is to combine the factors of production to make products which will satisfy people’s wants.
66
Businesses produce products; these products can either be two things. Name them.
These products can either be goods, such as cars and shoes, or they can be services, such as insurance, tourism or banking.
67
Business activity does three things for people lives: Name them.
Combines scares factors of production to produce goods or services. Produces goods or services which are needed to satisfy the needs and wants. Employs people as workers and pays them wages.
68
What is added value?
Added value is the difference between the selling price of a product and the cost of bought in materials and components.
69
Why is added value important?
Added value is important because sales revenue is greater than the cost of materials bought in by the business.
70
All businesses attempt to add value. If value is not added to the materials and components that a business buys in, then:
All businesses attempt to add value. If value is not added to the materials and components that a business buys in, then: * Other costs cannot be paid for. * No profit will be made.
71
Added value is important because sales revenue is greater than the cost of materials bought in by the business. This means the business:
This means the business: * Can pay other costs such as labour costs, management expenses, advertising and power. * May be able to make a profit if these other costs come to a total that is less than the added value.
72
How could a business increase added value?
a) Increase selling price but keep the costs of materials the same. b) Reduce the cost of materials but keep the price the same.
73
Increase selling price but keep the costs of materials the same. How can this be possible?
This might be possible if the business tries to create a higher-quality image for its product or service.
74
Increase selling price but keep the costs of materials the same. This might be possible if the business tries to create a higher-quality image for its product or service. What happens if consumers are convinced by this?
If consumers are convinced by this then they might be prepared to pay higher prices and buy the same quantity as before the price rise.
75
Reduce the cost of materials but keep the price the same. How can a higher added value be possible?
If the price charged to customers stays the same but the cost of materials is reduced then a higher added value will be made.
76
Name the three Stages of economic activity.
Primary Sector. Secondary Sector. Tertiary Sector.
77
What is the primary sector?
The primary sector of industry extracts and uses the natural resources of Earth to produce raw materials used by other businesses.
78
Give three examples of the primary sector of industry.
Activities in the primary sector of industry include: Farming, fishing, forestry and the extraction of natural materials, such as oil and copper ore.
79
What is the secondary sector?
The secondary sector of industry manufactures goods using the raw materials provided by the primary sector.
80
Give three examples of the secondary sector of industry.
Activities in the secondary sector of industry include building and construction, aircraft and car manufacturing, computer assembly, bread baking.
81
What is the tertiary sector?
The tertiary sector of industry provides services to consumers and the other sectors of industry.
82
What is the tertiary sector?
The tertiary sector of industry provides services to consumers and the other sectors of industry.
83
Give three examples of the tertiary sector.
Activities in the tertiary sector of industry include transport, banking, retail, insurance, hotels, and hairdressing.
84
Which sector of industry do you think the following fall under: Insurance. Forestry. Computer assembly.
Insurance = tertiary sector of industry. Forestry = primary sector of industry. Computer assembly = secondary sector of industry.
85
Usually, the three sectors of the economy are compared by: Name them.
Percentage of the country’s total number of workers employed in each sector OR Value of output of goods and services and the proportion this is of total national output.
86
What is de-industrialization?
De- industrialization occurs when there is a decline in the importance of the secondary, manufacturing sector of industry in a country.
87
There are several reasons for changes in the relative importance of the three sectors over time: Name regarding primary products.
Sources of some primary products, such as timber, oil and gas, become depleted.
88
There are several reasons for changes in the relative importance of the three sectors over time: Regarding newly industrialized countries?
Most developed economies are losing competitiveness in manufacturing to newly industrialized countries such as Brazil, India and China.
89
There are several reasons for changes in the relative importance of the three sectors over time: Regarding consumer’s incomes?
As a country’s total wealth increases and living standards rise, consumers tend to spend a higher proportion of their incomes on services such as travel than on manufactured products produced from primary products.
90
What is a mixed economy?
A mixed economy has both a private sector and a public sector.
91
What are private sector businesses?
Private sector businesses are businesses not owned by the government.
92
Private sector businesses are businesses not owned by the government. What type of decisions do private sector businesses make?
These businesses will make their own decisions about what to produce, how it should be produced, and what price should be charged for it.
93
What do most businesses in the private sector aim to make?
Most businesses in the private sector will aim to make a profit.
94
What are public sector businesses?
Public sector businesses are businesses that are government (or state) owned and controlled businesses and organizations.
95
What type of decisions do public sector businesses make?
The government, or other public sector authority, makes decisions about what to produce and how much to charge consumers.
96
Some goods and services are provided free of charge to the consumer, such as_____.
Some goods and services are provided free of charge to the consumer, such as state health and education services.
97
The free-of-charge services and goods that the public sector businesses provide are paid for by?
The money for these free goods or services some not from the user but from the taxpayer.
98
Which business activities are usually in the public sector? Name 6.
Health. Education. Defense. Public transport. Water supply. Electricity supply.
99
What is privatisation?
Privatization describes the process by which a business goes from being owned by the government to being privately owned by being sold.
100
Why have governments privatised businesses?
Private sector businesses are more efficient than public sector businesses because their main objective is to make a profit and therefore costs must be controlled.
101
Give another reason as to why a government might privatise a business?
Private-sector owners might invest more capital in business than the government can afford and competition between private sector businesses can help to improve product quality.
102
Define capital.
Capital is the money invested into a business by the owners.
103
Name two disadvantages of private sector businesses.
A business in the private sector might make more workers unemployed than a public sector business in order to cut costs. Private sector business is also less likely to focus on social objectives.
104
What is an entrepreneur?
Entrepreneur is a person who organises, operates and takes the risk for a new business venture.
105
Name 5 benefits of being an entrepreneur.
* Independence. * Able to put own ideas into practice. * May become famous and successful. * Able to make use of personal interests and skills. * May be profitable and income might be higher.
106
Name the 4 disadvantages of being an entrepreneur.
* Risk; many new entrepreneurs businesses fail, especially with poor planning. * Capital; entrepreneurs have to put their own money into the business. * Lack of knowledge and experience in starting and operating a business. * Opportunity cost; lost income from not being an employee of another business.
107
Name 2 Zimabwean entrepreneurs. Use the names of these entrepreneurs in essays
* Strive Masiyiwa (Zimbabwean) - Econet (Telecommunications services). * Divine Ndhlukula (Zimbabwean) - Securico (Security service).
108
Name the 10 characteristics of successful entrepreneurs.
Hard worker. Risk-taker. Creative. Optimistic. Self-confident. Innovative. Independent. Effective communicator. Adaptable. Motivated.
109
What is a business plan?
A business plan is a document containing the business objectives and important detail about the operations, finance, and owners of the new business.
110
What are the contents of a business plan?
* Description of the business. * Products and services. * The market. * Business location and how products will reach customers. * Organization structure and management. * Financial information. * Business strategy.
111
What will happen if you do not have a detailed business plan (bank)?
Without a detailed business plan, the bank will be reluctant to lend money to the business.
112
Why do governments support business start-ups?
* To reduce unemployment. * To increase competition. * To benefit society. * To increase output.
113
What do business start-ups need?
* Business idea and help. * Premises. * Finance. * Labor. * Research.
114
Who would find it useful to compare the size of a business?
Investors. Governments. Competitors. Workers. Banks.
115
What is capital employed?
Capital employed is the total value of capital used in the business.
116
How can business size be measured?
* Number of people employed. * Value of output. * Value of sales. * Value of capital employed.
117
What are the limitations of the number of people employed (business size measurement)?
Some firms use production methods that employ very few people but produce high output levels.
118
What are the limitations of the value of output (business size measurement)?
A high level of output does not mean that a business is large when using other methods of measurement.
119
What are the limitations of the value of sales (business size measurement)?
It could be misleading to use this measure when comparing the size of a business that sells very different products.
120
Why would business owners want to expand the business (4 ways)?
* Possibility of higher profits. * More status and prestige for the owners and managers. * Lower average costs. * Larger share of its market.
121
How can a business grow (5 ways)?
* Internal growth. * External growth. * Horizontal merger or horizontal intergration. * Vertical merger or vertical intergration. * Conglomerate merger or conglomerate integration or diversification.
122
What is internal growth?
occurs when a business expands its existing operations.
123
What is external growth?
When a business takes over or merges with another business.
124
What is a takeover or acquisition?
A takeover is when a business buys out the owners of another business.
125
What is a merger?
A merger is when the owners of two businesses agree to join their businesses together to make one business.
125
What is a merger?
A merger is when the owners of two businesses agree to join their businesses together to make one business.
126
What is horizontal integration?
Horizontal integration is when one business merges with or takes over another one in the same industry at the same stage of production.
127
What is vertical integration?
Vertical integration is when one business merges with or takes over another one in the same industry at a different stage of production.
128
What is backward vertical integration?
When a business integrates with another business at an earlier stage of production.
129
What is forward vertical integration?
When a business integrates with another business at a later stage of production.
130
What is conglomerate integration?
Conglomerate integration is when one business merges with or takes over a business in a completely different industry.
131
Name 3 benefits of horizontal integration.
The merger reduces the number of competitors in the industry. There are opportunities for economies of scale. The combined business will have a bigger share of the total market than either business before the integration.
132
Name 3 benefits of forward vertical integration.
The merger gives an assured outlet for its product. The profit margin made by the retailer is absorbed by the expanded business. Information about consumer needs and preferences can now be obtained directly by the manufacturer.
133
Name 4 benefits of backward vertical integration.
The merger gives an assured supply of important components. The profit margin of the supplier is absorbed by the expanded business. The supplier could be prevented from supplying other manufacturers. Costs of components and supplies for the manufacturer could be controlled.
134
Name 2 benefits of conglomerate integration.
The business now has activities in more than one industry. There might be a transfer of ideas between the different sections of the business even though they operate in different industries.
135
Give one example of each of the following: Horizontal Intergration. Forward Vertical Integration. Backward Vertical Integration. Conglomerate Interagration.
Horizontal Intergration = Coca-Cola and Pepsi. Forward Vertical Integration = a copper wire maker merges with a copper mine and with an electrical product manufacturer. Backward Vertical Integration = A copper wire maker merges with a copper mine. Conglomerate Integration = Microsoft Corporation and Toyota Motors.
136
List problems that can result from business growth or expansion.
Larger business is difficult to control. Larger business leads to poor communication. Expansion costs so much that business is short of finance. Integrating with another business is more difficult than expected.
137
How do you overcome the following problems linked with business growth or expansion: - Larger business is difficult to control.
Operate the business in small units - this is a form of decentralisation.
138
How do you overcome the following problems linked with business growth or expansion: - Larger business leads to poor communication.
Operate the business in smaller units or use latest IT equipment and telecommunications.
139
How do you overcome the following problems linked with business growth or expansion: - Expansion costs so much that business is short of finance.
Expand more slowly to allow the use of profits from slowly expanding business to pay for further growth. Ensure sufficient long-term finance is available.
140
How do you overcome the following problems linked with business growth or expansion: - Integrating with another business is more difficult than expected.
Introducing a different style of management requires good communication with the workforce- they will need to understand the reasons for the change.
141
Why is integrating with another business more difficult than expected? Give some examples of this statement.
For example: Pay rates for employees differ. Carrying over liabilities. Choice of suppliers. Leadership styles. Quality control. Fair share of say. Protocols differ. Operations differ.
142
Give 3 reasons as to why some businesses remain small.
The type of industry they operate in. The market size. The owners’ objectives.
143
Name some industries where most businesses remain small.
Here are some examples of industries where most businesses remain small: Hairdressing. Car repairs. Window cleaning. Convenience stores. Plumbers. Catering.
144
Why do you think a hairdressing business would remain small?
Business in these industries offer personal services or specialised products, if they were to grow too large they would find it difficult to offer close and personal service demanded by customers.
145
Explain why a business would remain small using the market size reason.
If the market - that is, the total number of customers - is small, the businesses are likely to remain small.
146
If the market - that is, the total number of customers - is small, the businesses are likely to remain small. Who is this true for?
This is true for businesses, such as shops, which operate in rural areas far away from cities, and for businesses that appeal to only a limited number of consumers like very luxurious cars or expensive fashion clothing.
147
Explain why a business would remain small using the owners’ objectives reason.
Some business owners perfer to keep their business small to avoid stress and worry, perhaps they could be more interested in keeping control of a small business, knowing all their staff and customers, than running a much larger business.
148
What are the main reasons as to why some businesses fail include the following:
The main reasons why some businesses fail include the following: Lack of management skills. Changes in the business environment. Liquidity problems or poor financial management. Over-expansion.
149
How can family businesses fail?
Family business can fail becuase the sons and daughters of the founders of a business do not necessarily make good managers and they might be reluctant to recruit professional managers.
150
How can a lack of management skills cause a business to fail?
Lack of experience can lead to bad decisions.
151
What are some factors that can lead to business failures if they are not responded to effectively?
New technology, powerful new competitors and major economic changes are just some factors that can lead to business failures if they are not responded to effectively.
152
How can changes in the business environment cause a business to fail?
Failure to plan for a change adds to the risk and uncertainty of operating a business.
153
How can liquidity problems cause a business to fail?
Shortage of cash or liquidity means that workers, suppliers, landlords and government cannot be paid what they are owed.
154
How can poor financial management lead to a business failing?
Failure to plan or forecast cash flows can lead to this problem and is a major cause of businesses of all sizes failing.
155
Explain why a business could fail because of over-expansion?
When a business expands too quickly it can lead to big problems of management and finance.
156
Why are new businesses at a greater risk of failing?
Many new businesses fail due to lack of finance and other resources, poor planning, inadequate research, lack of experience and decision making skills.
157
There are six main forms of business organisation of the private sector. These are:
There are several main forms of business organisation of the private sector. These are: * Sole traders. * Partnerships. * Private limited companies. * Public limited companies. * Franchises. * Joint ventures.
158
What is a sole trader?
Sole trader is a business owned by one person.
159
Why is a sole trader business a common form of organization?
One of the reasons it is such a common form of organisation is because there are so few legal requirements to set it up.
160
There are only a few legal regulations which must be followed for sole trader business: Name them
There are only a few legal regulations that must be followed for sole trader business: * The owner must register with, and send annual accounts to, the Government Tax Office. * The name of the business is significant and must be registered with the Registrar of Business Names. * The sole trader must observe laws that apply to all businesses in that industry.
161
Name the 6 benefits of being a sole trader.
* There are few legal regulations to worry about when the business is set up. * You can be your own boss. * You have the freedom to choose your own holidays, hours of work, prices to be charged, and whom to employ. * Close contact with your own customers. * You have an incentive to work hard because you are able to keep all of the profits. * You do not have to give information about your business to anyone else.
162
Define limited liability.
Limited liability means that the liability of shareholders in a company is limited to only the amount they invested.
163
Define unlimited liability.
Unlimited liability means that the owners of a business can be held responsible for the debts of the business they own.
164
Name the 6 disadvantages of being a sole trader.
* You have no one to discuss business matters with. * You are fully responsible for any debts that the business may have. * The sources of finance for a sole trader are limited to the owner's savings, profits made by the business, and small bank loans. * The business will not benefit from economies of scale. * The business is likely to remain small because capital for expansion is so restricted. * If you are ill there is no one who will take control of the business for you and there is no continuity of the business after the death of the owner.
165
Who do you recommend a sole trader structure to (3)?
* Someone setting up a new business. * Do not need much capital to get the business going. * Will be dealing mainly with the public, for example, hairdressing - personal and direct contact between the customer and the owner is often very important for the success of these businesses.
166
What is a partnership?
Partnership is a form of business in which two or more people agree to jointly own a business.
167
What is a partnership agreement?
A partnership agreement is a written and legal agreement between business partners.
168
Why is it recommended to have a partnership agreement or a deed of partnership?
Without this document, partners may disagree on who put most capital into the business or who is entitled to more of the profits. A written agreement will settle these matters.
169
Partnerships can be set up very easily. Name one way you can set a partnership.
You could ask someone you know to become your partner in your business and this is called verbal agreement.
170
What 5 things does a partnership agreement contain?
* The amount of capital invested in the business by each partner. * The tasks to be undertaken by each partner. * The way in which the profits would be shared out. * How long the partnership would last. * Arrangements for absence, retirement, and how new partners could be admitted.
171
What are the 4 advantages of partnership?
* More capital could now be invested into the business. * The responsibilities of running the business were now shared. * Both partners were motivated to work hard because they would both benefit from the profits. * Any losses made by the business would now be shared by the partners.
172
What is an unincorporated business?
An unincorporated business is one that does not have a separate legal identity. Sole traders are partnerships are unincorporated businesses.
173
What are the 5 disadvantages of a partnership?
* The partners did not have limited liability. * The business did not have a separate legal identity. * Partners can disagree on business decisions and consulting all partners takes time. * If one of the partners is very inefficient or actually dishonest, then the other partners could suffer by losing money in the business. * Most countries limit the number of partners meaning that the business growth would be limited by the amount of capital people could invest.
174
Partnerships are very suitable in certain situations, such as:
Partnerships are very suitable in certain situations, such as: * When people wished to form a business with others but wanted to avoid legal complications. * Where the professional body, only allowed professional people to form a partnership, not a company. * Where the partners are well known to each other, possibly in the same family, and want a simple means of involving several of them in the running of the business.
175
What is a Limited Liability Partnership (LLP)?
It offers partners limited liability but shares in such businesses cannot be bought and sold. This type of partnership is a separate legal unit that still exists after a partner’s death.
176
Define Incorporated businesses.
Incorporated businesses are companies that have separate legal status from their owners.
177
Define shareholders.
Shareholders are the owners of a limited company. They buy shares which represent part-ownership of the company.
178
Define private limited companies.
Private limited companies are businesses owned by shareholders but they cannot sell shares to the public.
179
A company is a separate legal unit from its owners - it is an incorporated business. This means 3 things:
A company is a separate legal unit from its owners - it is an incorporated business. This means that: * A company exists separately from the owners and will continue to exist if one of the owners should die. * A company can make contacts or legal agreements. * Company accounts are kept separate from the accounts of the owners.
180
What are the 4 advantages of private limited companies?
* Shares can be sold to a large number of people (friends and relatives). * Limited liability for shareholders. * Separate legal identity. * The people who started the company are able to keep control of it as long as they do not sell too many shares to other people.
181
Shares of a private limited company can be sold to large numbers of people. Why would this be a benefit?
The sale of shares could lead to much larger sums of capital to invest in the business than the two original partners could manage to raise themselves meaning the business could therefore expand more rapidly.
182
Limited liability for shareholders of private limited companies. Why would this be considered a benefit?
It means that if the company failed with debts owing to creditors, the shareholders could not be forced to sell their possessions to pay the debts, the shareholders could only lose their original investment in the shares.
183
Why does limited liability encourage people to buy shares?
Limited liability encourages people to buy shares, knowing that the amount they pay is the maximum they could lose if the business is unsuccessful.
184
What are the 4 disadvantages of private limited companies?
Not easy to transfer shares. Legal formalities. Accounts are available for the public to see. Cannot sell shares to the public.
185
There are significant legal matters which have to be dealt with before the company can be formed. In particular, two important forms or documents have to be sent to the Registrar of Companies: Name them.
The Articles of Association - this contains the rules under which the company will be managed. The Memorandum of Association - This contains very important information about the company and the directors.
186
What are the documents from Private Limited Companies intended for?
Companies are correctly run. Purpose and structure of the company.
187
The shares in a private limited company cannot be sold or transferred to anyone else without the agreement of the other shareholders. What is the disadvantage of this rule?
This rule can make some people reluctant to invest in such a company because they may not be able to sell their shares quickly if they require their investment back.
188
Most importantly for rapidly expanding businesses, the company cannot offer its shares to the general public. What is the disadvantage of this?
Therefore it will not be possible to raise really large sums of capital to invest back into the business.
189
Private Limited Companies were very suitable in certain situations, such as:
Private Limited Companies were very suitable in certain situations, such as:
190
Define public limited companies.
Public limited companies are businesses owned by shareholders but they can sell shares to the public and their shares are tradeable on the Stock Exchange.
191
What is one thing you should remember for public limited companies?
Public limited companies are not in the public sector of industry. They are not owned by the government but by private individuals and as a result, they are in the private sector.
192
What are the five advantages of public limited companies?
* This form of business organization still offers limited liability to shareholders. * It is an incorporated business and has a separate legal identity to the owners or shareholders. * There is now the opportunity to raise very large capital sums to invest in the business. * There is no restriction on the buying, selling, or transfer of shares. * A business trading as a public limited company usually has high status and should find it easier to attract suppliers prepared to sell goods on credit and banks willing to lend to it than other types of businesses.
193
It is an incorporated business and has a separate legal identity to the owners or shareholders. Expand further on this point.
Its accounts are kept separate from those of the owners and there is no continuity should one of the shareholders die.
194
There is now the opportunity to raise very large capital sums to invest in the business. Why?
There is no limit to the number of shareholders a public limited company can have.
195
What are the four disadvantages of a public limited company?
* The legal formalities of forming such a company are quite complicated and time-consuming. * There are many more regulations and controls over public limited companies in order to try to protect the interest of the shareholders. * Selling shares to the public is expensive. * There is the very real danger that although the original owners of the business might become rich by selling shares in their business, they may lose control over it when it ‘goes public’.
196
There are many more regulations and controls over public limited companies in order to try to protect the interest of the shareholders. Give an example.
These include the publication of accounts, which anyone can ask to see.
197
What is an Annual General Meeting (AGM)?
An Annual General Meeting is a legal requirement for all companies. Shareholders may attend and vote on who they want to be on the Board of Directors for the coming year.
198
State the ‘equation’ for an AGM regarding ownership and control.
shareholders (Ownership) ➡ may attend the AGM (few do). ↓ Vote for Board of Directors who take all important decisions (control). ↓ appoint managers for day-to-day business decisions (control).
199
What is called the divorce between ownership and control?
The shareholders own, but the directors and managers control.
200
Define dividends.
Dividends are payments made to shareholders from the profits (after tax) of a company. They are the return to shareholders for investing in the company.
201
Two types of private sector business organisations exist: Name them.
A franchise and a joint venture.
202
What is a franchise?
A franchise is a business based up the use of brand names, promotional logos and trading methods of an existing successful business.
203
What is a franchisor and what does a franchisee do?
The franchisor is a business with a product or service that it does not want to sell to consumers directly. Instead, it appoints franchisees to use the idea or product and to sell it to consumers.
204
What are the four advantages to the franchisor.
The franchisee buys a license from the franchisor to use the brand name. The management of the outlets is the responsibility of the franchisees. All products sold must be obtained from the franchisor. Expansion of the franchised business is much faster than if the franchisor had to finance all new outlets.
205
What are three disadvantages to the franchisor?
Poor management of one franchised outlet could lead to a bad reputation for the whole business. The franchisee keeps profits from the outlet.
206
What are the three disadvantages to the franchisee?
Less independence than with operating a non-franchised business. Licence fee must be paid to the franchisor and possibly a percentage of the annual turnover. May be unable to make decisions that would suit the local area.
207
What are the six advantages to the franchisee?
The franchisor pays for advertising. All supplies are obtained from the franchisor. Training for staff and management is provided by the franchisor. Banks are often willing to lend to franchisees due to relatively low risk. The chances of business failure are much reduced because a well-known product is being sold. There are fewer decisions to make than with an independent business - prices, store layout, range of products will have been decided by the franchisor.
208
What is a joint venture?
A joint venture is where two or more businesses start a new project together sharing capital, risks and profits.
209
What are the three advantages of a joint venture?
Sharing of costs. Risks are shared. Local knowledge when joint venture company is already based in the country.
210
What are the three disadvantages of a joint venture?
Disagreements over important decisions might occur. If the new project is successful, then the profits have to be shared with the joint venture partner. The two joint venture partners might have different ways of running a business - different cultures.
211
Define the public sector.
The public sector includes all businesses owned by the government/state and local government and public services such as hospitals, fire services, and government departments.
212
What is a public corporation?
A public corporation is a business in the public sector that is owned and controlled by the state/government.
213
What is nationalization?
This means that the businesses were once owned by private individuals, but were purchased by the government (for examples water supply and rail services).
214
What are the four advantages of public corporations?
* Some industries are considered so important that government ownership is thought to be essential (water supply and electricity generation). * If industries are controlled by monopolies because it would be wasteful to have competitors then these natural monopolies are often owned by the government. * If an important business is failing and likely to collapse, the government can step in to nationalize it, keeping the business open and securing jobs. * Important public services, such as TV and radio broadcasting, are often in the public sector. Non-profitable but important programs can still be made available to the public.
215
What are the four disadvantages of public corporations?
* There are no private shareholders to insist on high profits and efficiency. * Governments can use these businesses for political reasons and this prevents the public corporations from being operated like other profit-making businesses. * Often there is no close competition to the public corporations. * Governments’ subsidies can lead to inefficiency as managers will always think that the government will help them if the business makes a loss.
216
Often there is no close competition to the public corporations. There is therefore _.
There is therefore a lack of incentive to increase consumer choice, increase efficiency or even improve customer service.
217
Local governments and municipalities usually operate some trading activities. Who are these paid by and give two examples?
Some of these services are free to the user and paid for out of local taxes, such as street lighting and school.
218
Other services are chared for and expected to break even at least.
These might include street markets, swimming pools, and theatres.
219
What purpose do businesses serve
Goods, physical product Services, non physical actions
220
What are “Needs”
What a person requires to survive such as water, and clothes
221
What are “Wants”
Products that will make us happy, a desire for it, would not need these to survive, e.g jewellery, cars, electronic devices
222
Why do businesses set up?
When business see a gap in the market and earn a profit, have a passion for the market
223
What are Opportunity costs
The next best alternative given up by choosing another item
224
What is scarcity
The lack of sufficient products to fulfil the total wants of the population
225
Factors of production definition
These are those resources needed to produce goods or services * labour * capital * enterprise * land
226
Added value and examples
an improvement or addition to something that makes a product worth more New Packaging Sustainable packaging New colour New features
227
What is specialisation
When someone is good at a specific task, concentrating on and becoming an expert in a particular subject or skill.
228
Division of labour
Dividing the workforce to specific individuals to specific tasks, Division of labour is a form of specialisation
229
Advantages of specialisation
Better productivity reduced mistakes, less wastage Less supervision as they are good at there job Better quality
230
Disadvantages of specialisation
Cost more because of training or paying more workers No back up if someone is sick (lack of flexibility) Increase boredom, unmotivated
231
Primary sector
Produces raw materials by extracting and using natural resources , eg:oil
232
Secondary sectors
Manufacturing the goods turning raw materials into finished goods
233
Tertiary sector
Provides services to consumers and other sectors of the industry
234
Public sector
When a business is formed by the government and share their shares to the public
235
Private sector
When the business is driven by profit maximisation and cant sell shares to the public
236
What is an Enterprise
A business or organisation that makes money
237
What is an Entrepreneur
A person who sets up a business or businesses, taking on financial risks in the hope of profit.
238
Risks of starting a business
Financial loss Lack of security Risk of failure Managing cash flow
239
Rewards of starting a business (if its successful)
Pursue an interest Financial reward/gain Get to be there own boss Flexible hours
240
Features of entrepreneur
Hard working Organised Being able to adapted Willing to take risks Innovative
241
Why do governments support business start ups
To reduce unemployment To increase competition, this reduces prices and adds more variety To benefit society, business may create social enterprises Can grow further, this can make business grow larger and more important In the future
242
Capital employed
The total value of capital used in a business
243
Why are new business are at a greater risk of failing
Due to the lack of finance Poor planning Lack of experience/ decision making skills Inadequate research
244
Social enterprise
Social enterprises seek to maximise benefits to society and the environment, and the profits are principally used to fund social programs the main objective is to have a social impact rather than make a profit for their owners or shareholders.
245
How to measure business size
Number of people employed Value of output Value of sales Value of capital employed
246
Limitations to measuring business size
Using automation (less workers) Firms selling more expensive items May not sell the same amount of goods each year
247
What is an aim
The overall target or goal of the business
248
What is Objective and examples of it
A goal to help you reach/achieve your aim (the steps a business needs to take to meet its overall aims) survival, growth, profit and market share
249
What is Mission statement
A general description of the overall aim (summary of the aims and values in the business)
250
What is SMART
Specific Measurable Achievable Real/realistic Time based to set reasonable objectives
251
The need and importance of having aims and goals
Gives workers and managers clear targets makes them more motivated Accurate decision making as they will be centred around the goal Business managers can compare to see how well they are doing
252
What is market share and the formula for it
Is the percentage of the total market sales held by one brand or business Market share (%) = company sales/total market sales x 100
253
Objectives for social enterprises
Innovate focussing on community or environmental issues. to encourage the employment of women in tech-related fields. Design operations to profit for both social impact and survival of the organization.
254
What is a business plan
A plan that provides important details on your ideas, aims/goals, finance and labour
255
Why is a business plan important
Clarify and organise their ideas Detailed information Setting objectives Makes it easier to get a loan Easier to make decisions
256
Features of a business plan
Executive summary Mission statement Products/ services Market analysis Production details
257
Disadvantages of a business plan
Not very flexible Time consuming Forecast may not be accurate Does not guarantee success
258
Internal growth
When a business expands its existing operations, new products, new stores
259
External growth
When a business expands by combining with another business, (mergers and takeovers)
260
Internal advantages
100% controlled Less risk Builds up the business name
261
Internal disadvantages
Slower Limited growth More competition
262
External advantages
Reduced competition Diversify Rapid expansion
263
External Disadvantages
Complicated Very risky Not in 100% of control Demotivated employees argurements
264
Why would a business want to grow
More money and profit To help their customers Increase market share Survival To benefit of economics of scale
265
Types of external growth and their definitions
Mergers, is when owners from different business decided to combine together Takeovers, is when one business buys the other business Horizontal integration, is when one business merges with another business in the same industry Vertical integration, is when one business merges with another business in the same production line (can be forward or backwards) Diversification, when a business merges/takeovers a business in a completely different industry
266
Benefits for horizontal and vertical integration forward and backward)
Horizontal - reduces competitors in the industry - opportunities for economies of scale - increased market share Vertical (forward) - can set any price it wants (doesn’t have to charge higher prices) - easier to gather information from the customers - the retailer cant sell competing products Vertical (backward) - guarantee supply of goods - supplier cant sell to other competing businesses - cost of components can now be controlled
267
Disadvantages to business growth
Larger business are more difficult to control Poor communication Expansion costs is too high the business doesn’t have enough money to sustain itself Integrating with a another business is difficult as they might have a different work culture
268
Why do business want to remain small
Why do business want to remain small
269
Sole traders
A form of business organisation when only one person runs it
270
Advantages of sole traders
Be your own boss, all the control Easy to set up and not costly to set up due to there being less paper work You keep all the profits
271
Disadvantages of sole trader
Unlimited liability Hard to raise finance Risky More responsibilities
272
Partnership
When two or more people agree to own and run a business together
273
Advantages of partnership
More support Sharing ideas Shared experience More capital can be put in the business
274
Disadvantages of partnerships
Causes conflict Sharing profit Unlimited liability
275
Limited liability
Means the shareholders only lose the money that they invested
276
Unlimited liability
When the owners of the business are responsible too all the debts owed this means that loss of personal possession is possible
277
Joint venture
When two or more businesses agree to start a new project together sharing capital, the risks and the profits
278
Advantages of franchising
Easily expands globally Less work for the franchiser Franchisee does not need to spent money on advertising
279
Disadvantages of franchising
Franchiser does not have complete control If run badly may affect company name Cost money to train the owner Franchisee does not have 100% of the profits
280
What is the differences between franchisee and franchisor
Franchisor is the company in which sells their brand name for money Franchisee is the person who buys the license to use a (usually large) company name
281
What is a franchise
A franchise is a business based upon the use of brand names and promotional logos of an existing successful business
282
Private limited company (LTDS)
Are business owned by shareholders but they cannot sell shares to the public and their main goal is profit maximisation
283
Advantages of LTDS
Shareholders have limited liability Owners can still have control
284
Disadvantages of LTDS
Legally obliged to publish their accounts meaning competitors become more competitive Harder to set up and more costly
285
Public limited company
Often a large company, owned by shareholders who have limited liability. The company can sell its shares to the general public
286
Internal stakeholders and examples
People interested in the business that are in the business
287
External Stakeholders
Stakeholders that are not in the business
288
Internal stakeholders examples
Employees Managers Owners Managing director
289
External stakeholders examples
Customers Government Suppliers Shareholders Community
290
Business.
An organisation, which produces goods and services.
291
Consumer Goods.
Good and services sold to ordinary people (consumers) rather than businesses.
292
Good and services sold to ordinary people (consumers) rather than businesses.
People who take risk and set up businesses.
293
Goods.
Physical products like a mobile phone, packet of crisps or pair of shoes.
294
Needs.
Basic requirements for human survival.
295
Private Sector.
Business organisations owned by individuals or groups of individuals.
296
Producer Goods.
Goods and services produced by one business for another.
297
Public Sector.
Business organisations owned by central or local government.
298
Scarce Resources.
The amount of resources available is limited.
299
Services.
Non-physical products like banking, car washing and waste disposal.
300
Stakeholders.
An individual or group with an interest in the operation of a business.
301
Wants.
Peoples’ desires for goods and services.
302
Mission Statement.
A brief summary of a firm’s aims and objectives.
303
Objectives.
The goals or targets set by a business.
304
Profit Maximisation.
Making as much profit as possible in a given period.
305
Deed of Partnership.
A binding legal document, which states the formal rights of partners.
306
Franchise.
Where a business (the franchisor) allows another operator (the franchisee) to trade under their name.
307
Incorporated Businesses.
Where the business has a separate legal identity from that of its owners.
308
Limited Liability.
Where a business owner is only liable for the original amount invested in the business.
309
Limited Liability Partnership.
A partnership where all partners has limited liability.
310
Limited Partnership.
A partnership where some partners contribute capital and enjoy a share of the profit but do not take part in the running of the business.
311
Partnership.
A business owned by between 2 and 20 people.
312
Sole Trader or Sole Proprietor.
A business owned by a single person.
313
Unincorporated Business.
Those businesses where there is no legal difference between the owner and the business.
314
Unlimited Liability.
Where the owner of a business is personally liable for all business debts.
315
Flotation.
The process of a company ‘going public’.
316
Joint Venture.
Where two or more companies share the cost, responsibility and profits from a business venture.
317
Limited Company.
A business organisation, which has a separate legal identity from that of its owners.
318
Advantages public limited company
Grows faster/ bigger in a short amount of time Easier to raise finance Limited liability
318
Disadvantages of public limited company
Owners have little to say Anyone can takeover company if they buy enough shares Legally obliged to publish their accounts
319
Shareholders
The owners of a limited company they buy shares which represent a part ownership of the company
320
Stock Market.
A market for shares in PLCs.
321
Globalisation.
The growing integration of the World’s economies.
322
Multinational.
A large business with markets and production facilities in several different countries.
323
Repatriation (of Profit).
Where a multinational returns the profits from an overseas venture to the country where it is based.
324
Capital-Intensive Production.
Production methods that make more use of machinery relative to labour.
325
Division of Labour.
Specialisation in specific tasks or skills by an individual.
326
Entrepreneur.
An individual who organises the other factors of production and risks their own money in a business venture.
327
Factors of Production.
The resources used to produce goods and services. They include land, labour, capital and enterprise.
328
Fixed Capital.
The stock of ‘man-made’ resources such as machines and tools used to help make goods and services.
329
Labour.
The people used in production.
330
Labour-Intensive Production.
Production methods that make more use of labour relative to machinery.
331
Production.
The transformation of resources into goods and services.
332
Specialisation.
In business, the production of a limited range of goods.
333
De-Industrialisation.
The decline of manufacturing.
334
Primary Industry.
Production involving the extraction of raw materials from the earth.
335
Secondary Industry.
Production involving the conversion of raw materials into finished and semi-finished goods.
336
Tertiary Industry.
The production of services in the economy.
337
Assisted Areas.
Areas that are designated by the UK or EU as having economic problems and are eligible for support in a variety of forms.
338
Brownfield Site.
Areas of land, which were once used for urban development.
339
Greenfield Areas.
Areas of land, usually on the outskirts of towns and cities, where businesses develop for the first time.
340
Regional Policy.
Measures used by the government to attract businesses to ‘depressed’ areas.
341
Economic Growth.
An increase in income, output and expenditure over a period of time.
342
Fiscal Policy.
Using changes in taxation and government expenditure to manage the economy.
343
Inflation.
A rise in the general price level.
344
Interest.
The price of borrowed money.
345
Monetary Policy.
Using changes in interest rates and the money supply to manage the economy.
346
Monopoly.
Where one business dominates the whole market.
347
Unemployment.
When people are out of work & cannot find a job.
348
Anti-Competitive Practices or Restrictive Trade Practices.
An attempt by firms to prevent or restrict competition.
349
Barriers to Entry.
Obstacles that make it difficult for new firms to enter a market.
350
Barriers to Entry.
Obstacles that make it difficult for new firms to enter a market.
351
Balance of Trade or Visible Balance.
The difference between visible exports and visible imports.
352
Devaluation.
The depreciation or fall in the value of a currency.
353
Exchange Rate.
The price of one currency in terms of another.
354
The price of one currency in terms of another.
Goods and services sold overseas.
355
Free Trade.
Trade between nations that is completely without government restrictions.
356
Imports.
Goods and services bought from overseas.
357
Invisible Trade.
Trade in services.
358
Protectionism.
An approach used by a government to protect domestic producers.
359
Quota.
A physical limit on the quantity of imports allowed into a country.
360
Subsidy.
Financial support given to a domestic producer to help compete with overseas firms.
361
Tariff.
A tax on imports to make them more expensive.
362
Trade Barriers.
Measures designed to restrict trade.
363
Business Ethics.
Ideas in business, about what is morally right or wrong.
364
Pressure Groups.
Groups of people without political power who seek to influence decision makers in politics, society and businesses.
365
Sustainable Development.
The idea that people should satisfy their basic needs and enjoy improved living standards without compromising the quality of life of future generations.
366
Social Audit.
The collection of information and reporting on the impact that a business has on society and the environment.
367
Need
A good or service essential for living.
368
A want
A good or service that people would like to have, but which is not essential for living
369
Economic problem
Unlimited wants but limited resources - this creates scarcity.
370
Scarcity
Lack of sufficient products to satisfy total wants of population
371
Opportunity Cost
The next best item given up by choosing another.
372
Factors of production
Resources needed to produce goods and services
373
Name 4 factors of production
land, labour, capital and enterprise.
374
Business
An organisation that combines factors of production to make goods and services to satisfy people’s wants and needs.
375
Specialisation
People and businesses concentrate on what they are best at.
376
Division of labour
Production is split into separate tasks and each worker specialises in one task.
377
Added value
The difference between a product’s selling price and the cost of bought in materials.
378
Primary sector
Businesses that extract and use natural resources to produce raw materials
379
Secondary sector
Businesses that manufacture goods using the raw materials provided by the primary sector.
380
Tertiary business
Businesses that provide services to consumers and other firms.
381
Deindustrialisation
Decline in the importance of secondary, manufacturing industry.
382
Mixed economy
This has both private sector businesses and public sector businesses.
383
Private sector
Businesses owned by people, not the government/state.
384
Public sector
Businesses owned by the government/state.
385
Privatisation
The sale of public sector businesses to the private sector.
386
Why the importance of sectors changes?
-Primary sector resources get used up -Factory costs (usually wages) are too higher -People spend more on the tertiary sector as they become wealthier
387
Entrepreneur
is a person who organizes, operates and takes risks for a new business venture
388
Business plan
The objectives and details of the operations, finance and owners of a new business.
389
Capital employed
The total value of capital used in a business
390
Internal growth
The business expands its existing operations, e.g. a retailer opening more shops
391
External growth
The business expands by merging with or taking over another business.
392
Takeover
A business buys out the owners of another business.
393
Merger
The owners of businesses agree to join their firms together to form one business.
394
Horizontal integration
The business integrates with another in the same industry at the same stage of production - such as two fashion snoos
395
Vertical integration
The business integrates with another in the same industry but at a different stage of production - towards suppliers is backward vertical integration and towards the market/ customer is forward vertical integration.
396
Conglomerate integration
The business integrates with another but in a different industry (also known as diversification) - such as an insurance company merging with a food-processing business.
397
Characteristics of a successful entrepreneur
Hard working Risk taker Creative Self-confident Effective communicator Creative Optimistic innovative independent
398
A business plan includes
* Products and services that you will sell * Costs of your business * Location of the business * What do I need to operate my business
399
How a business plan can assist an entrepreneur?
* Apply for bank loans * Plan business to reduce risk of failure
400
Governments support businesses because:
New businesses creates jobs (reduce unemployment) Increased competition (Businesses competing with each other means prices may be lowered) Business may grow larger and contribute to the country
401
How business support business start-ups
* Loans at low interest rates * Land to set up businesses at low costs * Grants (money) to train employees * Use research facilities at public universities * Business advice from experts
402
How business support business start-ups
Loans at low interest rates Land to set up businesses at low costs Grants (money) to train employees Use research facilities at public universities Business advice from experts
403
Methods of measuring size of a business
Number of employees, value of output, value of sales, Capital employed annotate limitations
404
Why might business want to expand?
Increased chances of higher profit Better status and prestige of the owners and employees Lower average cost (more negotiating power) Increased control of the market (market share)
405
Ways in which businesses can grow
Internal growth External growth
406
Types of merger
Horizontal integration Vertical Integration Conglomerate merger Joint ventures
407
Problems of business growth
-Large businesses are difficult to control. - Costs of expansion are high. Solution - There can be poor communication in large businesses.
408
Why do businesses maintain small
Type of industry Market size Owners objective
409
Why do business fail
Poor management Failure to plan for change Poor financial management Over expansion Startup risk
410
Sole trader
The business is owned by one person
411
Partnership
The business is jointly owned by two or more people.
412
Limited liability
The liability of owners/shareholders is limited to the amount invested. Personal possessions are not at risk.
413
Incorporated business
A business with separate legal identity from its owners, e.g. a limited company.
414
Unincorporated business
A business without separate legal identity from its owners, e.g. a sole trader or partnership.
415
Private limited company
A business owned by shareholders but it cannot sell shares to the public.
416
Public limited company
A business owned by shareholders but it can sell shares to the public and its shares are tradable on the Stock Exchange.
417
Shareholders
The owners of a limited company.
418
Dividends
Payments made to shareholders from the profits (after tax) of a company.
419
Franchise
A business that uses, under licence, the brand name, logo and trading methods of an existing business. The franchisor sells the licence; the franchisee buys the licence.
420
Joint venture
Two or more business’s start a new project together sharing capital, risks and profits.
421
Public corporation
A business, in the public sector, that is owned and controlled by the state (government).
422
Unlimited liability
If the business goes bankrupt, only the owner is responsible
423
Types of business organization
* sole trader * partnership * private limited company * public limited company * franchise * join venture
424
Public sector corporations
Businesses owned by the government, that can sell shares.
425
Business objectives
The aims or targets that a business works towards.
426
Profit
Total income (revenue) of a business less total costs.
427
Market share
The proportion (%) of total market sales held by one brand or business Sales of business / total market sales x 100
428
Social enterprise
An organisation with profit, environmental and social objectives.
429
Stakeholder
Any person or group with a direct interest in the performance and activities of a business,
430
Importance of business objectives
* Act as motivator * Helps with decision-making * Makes the business work over a goal * Acts as a measure of achievement
431
Examples of business objectives can be
Business survival Profit Growth Market share
432
What is the main objective of a social enterprise?
Provide service to society
433
Internal stakeholders
Owners Workers Managers
434
Examples of external stakeholders
Consumers Government Community Bank
435
Private sector objectives
Business survival profit growth returns to shareholders market share return to society
436
Public sector objectives
Provide service to the community increase living standards Increase jobs to lower unemployment
437
What is a want? Give some examples.
a good or service that people would like to have, but is not required for living. Examples include cars and watching movies.
438
What is a need? Give some examples.
a good or service essential for living. Examples include water and food and shelter.
439
What is scarcity? Give an example.
Scarcity is the basic economic problem. It is a situation that exists when there are unlimited wants and limited resources to produce the goods and services to satisfy those wants. For example, we have a limited amount of money but there are a lot of things we would like to buy, using the money.
440
What is opportunity cost?
Opportunity cost is the next best alternative forgone by choosing another item. Due to scarcity, people are often forced to make choices. When choices are made it leads to an opportunity cost
441
Give an example of opportunity cost.
Example: the government has a limited amount of money (scarcity) and must decide on whether to use it to build a road, or construct a hospital (choice). The government chooses to construct the hospital instead of the road. The opportunity cost here are the benefits from the road that they have sacrificed (opportunity cost).
442
What are factors of production?
Factors of Production are resources required to produce goods or services. They are classified into four categories: Land, Labour, Capital and Enterprise.
443
What is land?
the natural resources that can be obtained from nature. This includes minerals, forests, oil and gas. The reward for land is rent.
444
What is labour?
the physical and mental efforts put in by the workers in the production process. The reward for labour is wage/salary
445
What is capital?
the finance, machinery and equipment needed for the production of goods and services. The reward for capital is interest received on the capital
446
What is enterprise?
the risk taking ability of the person who brings the other factors of production together to produce a good or service. The reward for enterprise is profit from the business.
447
What is specialisation occur?
Specialisation means people in business focus on what they do best. A shoe store focuses on selling shoes only, not clothes or food. A transport company may hire a website designer to create their website, as their expertise is in driving and vehicles, not in information technology.
448
What are some advantages of specialisation?
* Workers are trained to do a particular task and specialise in this, thus increasing efficiency * Saves time and energy: production is faster by specialising * Quicker to train labourers: workers only concentrate on a task, they do not have to be trained in all aspects of the production process * Skill development: workers can develop their skills as they do the same tasks repeatedly, mastering it.
449
What is the purpose of business activity?
The purpose of business activity is to satisfy consumers’ wants. A fast-food outlet satisfies consumers desire to eat a hamburger. A social media network satisfies users who want to connect with their friends.
450
What is the concept of adding value?
Added value is the difference between the selling price and the cost price of a good or service . When a good or service is made more appealing, customers will usually be willing to pay more. Therefore, adding value increases the amount of profit that a business can make.
451
How is added value calculated?
Added value is calculated by subtracting the cost of materials from the selling price.
452
How is the cost of materials calculated?
Cost of materials is calculated by adding together the costs of all the different materials to make a product.
453
How can added value be increased?
Value Added can be increased by increasing the selling price or reducing the cost of materials.
454
What could Mac do to justify his increase in price?
Businesses may offer additional features. Mac could add bacon or avocado to the hamburgers they sell. They can also improve the quality of materials. Mac’s could offer organic cheddar cheese in their burgers rather than processed cheese. Branding is crucial in increasing added value. If consumers trust a branded product they will be willing to pay more. If Mac has a positive reputation and builds brand identity he may be able to increase prices for his burgers. Apple can charge high prices for their products due to the strength of its brand image.
455
What three sectors can businesses be classified into?
primary secondary tertiary
456
What is the primary sector?
The primary sector is extracting or growing natural resources to supply raw materials for business. Mining, farming and forestry are all examples.
457
What is the secondary sector?
The secondary sector is manufacturing goods from raw materials. For example, a factory producing furniture. The secondary sector is also known as the manufacturing sector..
458
What is the tertiary sector?
The tertiary sector involves businesses providing services to consumers or other businesses. This could be a barber cutting hair, a shop selling clothes or a bank providing loans to small businesses.
459
What is the importance of business classification?
As countries’ economies grow, the primary sector gets smaller and the secondary and tertiary sectors grow. Between 1978 and 2017 China’s tertiary sector doubled as a percentage of Gross Domestic Product (GDP) from 25% to 50%. The exceptions to this general rule are countries with large reserves of natural resources. Countries in the Middle East continue to have a high proportion of their GDP from the primary sector as oil and gas generates large revenues for their economies.
460
What is the private sector?
The private sector is a part of the economy owned and controlled by private individuals. Any privately owned business is in the private sector. It’s the kind of business organisation people come into contact with most day to day. McDonalds, Apple and small businesses like your local corner store, are all in the private sector.
461
What is the public sector?
The public sector is the part of the economy owned and controlled by the government. Business activity in the public sector varies from country to country. Often health care, postal services and the electricity network are owned and controlled by the government. Example: the Indian Railways is a public sector organization owned by the govt. of India
462
What is a mixed economy?
The mixed economy describes a country with economic activity in both the public sector and private sectors. In reality, nearly all countries have a mixed economy. The variation lies in the balance between the public and private sectors in the overall economy. India has a very small public sector lower than 10% of the total economy. However, in China, estimates put government-owned activity at around 50% of the whole economy.
463
What is an entrepreneur?
An entrepreneur is a person who organizes, operates and takes risks for a new business venture. The entrepreneur brings together the various factors of production to produce goods or services.
464
What are some characteristics of a entrepreneur?
* Risk taker * Creative * Optimistic * Self-confident * Innovative * Independent * Effective communicator * Hard working
465
What is a business plan?
A business plan is a document containing the business objectives and important details about the operations, finance and owners of the new business.
466
What are some of the content in business plans?
* Products and services that you will sell * Costs of your business * Location of the business * What do I need to operate my business e.g. Machines, employees
467
How does a business plan assist entrepreneurs?
Making a business plan before actually starting the business can be very helpful. By documenting the various details about the business, the owners will find it much easier to run it. There is a lesser chance of losing sight of the mission and vision of the business as the objectives have been written down. Moreover, having the objectives of the business set down clearly will help motivate the employees. A new entrepreneur will find it easier to get a loan or overdraft from the bank if they have a business plan.
468
Why do governments want to help new start-ups?
They provide employment to a lot of people They contribute to the growth of the economy They can also, if they grow to be successful, contribute to the exports of the country Start-ups often introduce fresh ideas and technologies into business and industry
469
How do governments support businesses?
Loans at low interest rates Land to set up businesses at low costs Grants (money) to train employees Use research facilities at public universities Business advice from experts
470
What are some methods of measuring business size?
Number of employees: larger firms have larger workforce employed Value of output: larger firms are likely to produce more than smaller ones Value of capital employed: larger businesses are likely to employ much more capital than smaller ones Revenue: the money received from selling items (price x quantity) Market share profit is NOT a method of measuring business size
471
What are the limitations of the ‘number of employees’ as a way of measuring business size?
When using the ‘number of employees’ method to compare business size is not accurate as a capital intensive firm ( one that employs a large amount of capital equipment) can produce large output by employing very little labour (workers). Similarly, value of capital employed is not a reliable measure when comparing a capital-intensive firm with a labour-intensive firm. Output value is also unreliable because some different types of products are valued differently, and the size of the firm doesn’t depend on this.
472
Why do business want to grow?
Profit: is the easiest one to remember. The bigger a company grows, the more products or services it can sell. Therefore, if a business grows there is a greater potential to make profit. Economies of scale: as companies grow larger they can cut costs by buying in bulk, and can afford to invest in technology or machinery that lowers the unit cost of each item they produce, cutting costs and increasing profits. Diversification or spreading risk. As a business grows it can produce different products and it lowers its dependence on one product. For example, a car rental company may expand to also offer van and truck rental. This means if there is a downturn in the car rental market the business can can still rely on revenue from the truck market. Market domination: as companies grow they gain greater market share and greater control of the market. For example, if a coffee shop in a small town has a number of outlets, it can have a large influence over setting prices for of a cup of coffee in that town.
473
What is internal growth?
Internal Growth (or organic growth) is when a company expands by building another outlet or adding another service rather than taking over another business. For example, Ed’s Coffee expands by renting another shop, redecorating, employing staff and starts operating. (the business grows by hiring more staff and equipment to increase its output.)
474
What is external growth?
where a business merges with or takes over another organization. Combining two firms increases the scale of operation.
475
What is horizontal intergration?
Firms in the same industry at the same stage of production merges. e.g. 2 Bakeries merging to form a larger business
476
What is vertical integration and give an advantage?
Business expands by merging with another business in another stage of production. There are 2 types of vertical integration. Backwards and fowards. Backward vertial integration is when a business merges with another business in the previous stage of production for example, Bakery merges with wheat farm. Foward is when a business merges with a business in the next stage of production e.g. Sugar farm merges with candy factory Advantage of vertical integration is to have more control over distribution of goods and services.
477
What is a conglomerate merger?
Two businesses in a completely different industry combine to form a new business. e.g. Insurance company buys an advertising agency.
478
What is a joint venture?
Two or more businesses agree to start a new project together.
479
What are the problems of business growth and some solutions for these problems?
Large businesses are difficult to control. Solution – Operate in business in small parts. Costs of expansion are high. Solution – Expand slowly There can be poor communication in large businesses. Solution – use technology to communicate e.g. email. Operate the business in small parts.
480
Why do some businesses choose to remain small?
Type of industry e.g. hair salons stay small because of the connection with their customers, if they grow too large they won’t be able to offer personal service to their regular customers. Market size Some businesses such as stores in small towns are likely to remain small due to the limited amount of customers. Businesses that produce specialised goods such as brand name clothing or luxury cars are also likely to remain small. Owner’s objective Some owners want to keep their businesses small to keep full control and know all their employees and customers. Running a large business can become stressful.
481
Why do some business fail?
Poor management – Many businesses fail due to poor management from lack of experience by the managers. Failure to plan for change – The business environment is constantly changing, Businesses need to change to keep up with technology. Poor financial management – Shortage of money means that the businesses cannot be operated. Businesses needs to always make sure they have enough money Over expansion – Some businesses expand too quickly and not have enough money to operate. Startup risk – Starting up a new business is always risky, entrepreneurs may lack experience and not be able to compete with larger businesses.
482
Why are new businesses at a greater risk of failure?
Less experience: a lack of experience in the market or in business gets a lot of firms easily pushed out of the market New to the market: they may still not understand the nuances and trends of the market, that existing competitors will have mastered Don’t a lot of sales yet: only by increasing sales, can new firms grow and find their foothold in the market. At a stage when they’re not selling much, they are at a greater risk of failing Don’t have a lot of money to support the business yet: financial issues can quickly get the better of new firms if they aren’t very careful with their cash flows. It is only after they make considerable sales and start making a profit, can they reinvest in the business and support it
483
What is a ‘sole trader’?
A business that is owned and controlled by just one person who takes all of the risks and receives all of the profits.
484
Name the advantages and disadvantages of a sole trader.
Ads: - Quick and easy to set up - Makes all the decisions - Has complete control - Keeps the profit Disads: - Unlimited liability - May not be able to raise funds to expand the business - Maybe have to work long hours - Difficult to compete with larger rival firms - May not have the business skills to run a business
485
What is a partnership?
A business formed by two or more people who will usually share responsibility for the day-to-day running of the business
486
A business formed by two or more people who will usually share responsibility for the day-to-day running of the business
Ads: - Easy to set up a deed of partnership - Partners invest in the business so greater access to funds - Shared decision making - Shared management and workload Disads: - Unlimited liability - Share the profits - Business ceases to exist if one partner leaves - Decisions binding on all partners - Difficult to raise finance
487
What are private limited companies?
Often a small to medium-sized company, owned by shareholders who have limited liability. The company cannot sell its shares to the general public
488
What are the features of private limited companies?
Advantages: Limited Liability to all shareholders Capital can be invested by many shareholders Cheaper to set up than public limited companies Continuity of existence – If the business owner dies, the business still exists. Disadvantages: Slower to startup (many legal documents needs to be signed) Shares can only be sold to family and friends Other shareholders need to agree before shares can be sold
489
What are public limited companies?
Often a large company; owned by shareholders who have limited liability. They can sell its shares to the general public.
490
What are the features of public limited companies?
Advantages: Limited Liability Shares can be sold to the general public without permission (Capital (Money) can be raised quickly) Continuity of existence Company can grow and expand quickly Disadvantages: Complicated legal documents (Wastes money and time) Expensive to start up Company can grow large very quickly which will be difficult to control Original owners of the business may lose control of the company Shareholders may vote who manages the business in AGM (loss of control)
491
What is a franchise?
A business system where entrepreneurs buy the right to use to the name, logo and product of an existing business
492
Name the advantages and disadvantages of franchises.
Advantages: Less chances of failure since the business is well known. Most of the advertisements are paid by the franchisor Less decision making is required from the franchisee e.g. food recipe is already planned from franchisor Staff training may be provided from franchisor Disadvantages: Franchisee won’t be able to make own decisions e.g. come up with own menu Franchisee needs to pay the franchisor to use brand name
493
What is a joint venture?
Two or more businesses agree to work together on a project and set up a separate business for this purpose
494
Name the advantages and disadvantages of joint ventures:
Advantages: Costs can be shared amongst the companies Knowledge and skills from more than one company Risks are shared (If the project fails) Disadvantages: Profit is shared Businesses may disagree with each other.
495
What is an unincorporated business?
A business that does not have a separate legal identity from its owner(s) e.g. If the business is sued, the owner is responsible and may need to cover the cost with their own personal money.
496
What is an incorporated business?
Business that has a separate legal identity from its owner(s) e.g. If the business goes bankrupt, the owners won’t be held responsible and only lose the money they invested.
497
What is unlimited liability?
Owners are held liable for the business. If the business goes in debt, the owner needs to pay back with their own money.
498
What is limited liability?
Opposite of Unlimited liability, If a business fails, the owners only lose what they invested
499
What is the Annual general meeting?
Meeting that must be held every year for shareholders to vote for the company’s next directors.
500
What are shareholders?
Owners of a limited company, they buy shares which represent the percentage they own of the company.
501
What is a public corporation?
Public sector corporations are businesses owned by the government and run by directors appointed by the government. They usually provide essentials services like water, electricity, health services etc. The government provides the capital to run these corporations in the form of subsidies (grants). The UK’s National Health Service (NHS) is an example
502
What do public corporations aim to do?
to keep prices low so everybody can afford the service. to keep people employed. to offer a service to the public everywhere.
503
What are the advantages and disadvantages of public corporations?
Advantages: - Some businesses are considered too important to be owned by an individual. (electricity, water, airline) - Other businesses, considered natural monopolies, are controlled by the government. (electricity, water) - Reduces waste in an industry. (e.g. two railway lines in one city) - Rescue important businesses when they are failing through nationalisation - Provide essential services to the people Drawbacks: - Motivation might not be as high because profit is not an objective - Subsidies lead to inefficiency. It is also considered unfair for private businesses - There is normally no competition to public corporations, so there is no incentive to improve - Businesses could be run for government popularity
504
What is a business objective?
a target that a business works towards.
505
Why are objectives important for a business?
They act as a motivator as they give managers and workers a target to move towards Helps with decision making (managers will know what is better for the business to reach its target) Can make the entire business work toward a goal Managers can see if the business has achieved its goals or not.
506
List some objectives that business may set?
Business survival – This is common for new businesses and businesses in bad economic times Profit – Businesses want to maximise profit. Growth – Businesses may want to grow for various reasons. Common reasons for business growth is to obtain a higher market share, increase jobs etc… Return to shareholders – incorporated businesses (Private and public limited companies) are owned by shareholders. There are 2 main ways to return to share holders 1.Businesses profits can be paid to shareholders as dividends and increasing share price will keep the shareholders happy so managers won’t be voted out. Market share – Businesses want to obtain a higher market share. The advantages of this is to make the business more well known. With a higher market share, the businesses may also be able to negotiate lower costs from suppliers (economies of scale) Providing a service to society – Social enterprises are privately owned businesses that focus on 1. providing a service to society such as providing jobs to disabled or homeless people or 2. Protecting the environment.
507
Will business objective change?
Business objectives are likely to change over time. For example, A new business has survived a few years so the managers decide to change the objective to maximising profit.
508
What is a skateholder?
A person or group with a direct interest in the performance and activities of a business.
509
What are the internal stakeholders?
Owners – These are people who invested and set up the business. Objective = Profit so they make money from the business. Workers – Employees of the business. Objective = Payment for their work, job promotion (increased salary), job security. Managers – Employees that control other workers. Objective = Higher salary, job security, Successful company means better status.
510
What are the main external stakeholders and their objectives?
Consumers – Customers who buy goods and services from the business. Objective = Good products from business, reliable service and maintenance from the company. Government – Responsible for the economy of the country, laws to protect customers and employees. Objective = Successful business means more jobs (less unemployment), Tax paid by the business and the business’ contribution to the country’s output. Community – Interested in how the business affects the local community, e,g, employment, environment. Objective = Jobs for people, environmentally friendly business, safe products for the customers. Bank – Lend money for the business to startup. Objective = Wants the business to have enough money to pay them back.
511
What are some examples of how stakeholders’ different objectives can cause conflict?
Managers of a business want to build a factory in an area however the local community are against this as it may cause pollution and noise in the area. Owners want to use cheaper low-quality materials to lower product costs and increase profits however consumers are against this as the quality of the products they are buying will be lowered.
512
What are the private sector business objectives?
Business survival Profit Growth Returns to shareholders Market share Service to society
513
What are the public sector business objectives?
Provide service to the public Increase living standards of the public e.g. health care, education Increase jobs to lower unemployment in the country
514
What are needs? Give some examples.
Needs are goods or services we need to survive. Examples include food, drink and shelter.
515
What are wants? Give some examples.
Wants are goods and services people or consumers desire but aren’t essential for survival. This could be a holiday stay at a luxury hotel or a PlayStation 5.
516
Why does scarcity occur?
Scarcity occurs as there are not enough resources, goods or services to provide for consumers’ unlimited wants.
517
What is opportunity cost? Explain with an example.
Opportunity Cost is the potential benefit a business misses out on when choosing one alternative over another. A business may have a choice between investing in new machinery or an advertising campaign. If the business chooses the new machinery, the opportunity cost of the decision to buy machinery will be that it can’t benefit from the advertising campaign.
518
What is specialisation? Explain with examples.
Specialisation means people in business focus on what they do best. A shoe store focuses on selling shoes only, not clothes or food. A transport company may hire a website designer to create their website, as their expertise is in driving and vehicles, not in information technology.
519
What is the purpose of business activity? Explain with examples.
The purpose of business activity is to satisfy consumers’ wants. A fast-food outlet satisfies consumers desire to eat a hamburger. A social media network satisfies users who want to connect with their friends.
520
Define added value.
Added value is calculated by subtracting the cost of materials from the selling price. Added value = Selling price - Cost of materials
521
How is cost of materials calculated?
Cost of materials is calculated by adding together the costs of all the different materials to make a product.
522
How can value added be increased?
Value Added can be increased by increasing the selling price or reducing the cost of materials.
523
How can businesses increase selling price and justify it?
**Businesses may offer additional features. ** Mac could add bacon or avocado to the hamburgers they sell. **They can also improve the quality of materials. ** Mac’s could offer organic cheddar cheese in their burgers rather than processed cheese. **Branding is crucial in increasing added value. If consumers trust a branded product they will be willing to pay more. ** If Mac has a positive reputation and builds brand identity he may be able to increase prices for his burgers. Apple can charge high prices for their products due to the strength of its brand image.
524
WaWay, a large manufacturing business, makes cell (mobile) phones. WaWay exports 30% of its products. It imports most of its raw materials to help reduce total costs. All 400 of WaWay's employees understand the importance of quality control. WaWay's directors are researching ways of further adding value to their products. (c) Outline two ways WaWay can add value to it's products. Way 1: Explanation: Factor 2: Explanation:
Way 1:Packaging Explanation: Use attractive packaging to add to the experience of" unboxing" the cell phone Factor 2: Add features Explanation: Like fingerprint recognition to make phones easier to use
525
The purpose of business activity is best described as:
satisfying peoples' needs and wants.
526
the method of adding value and the explanation/example for a car manufacturer Branding = Features = Quality of materials =
Branding = shows the car is high quality and can be trusted by consumers Features = Reversing sensors, heated seats, bluetooth stereo connection Quality of materials = Car's body is made from light weight, durable carbon fibre
527
Define mixed economy. Give examples.
The mixed economy describes a country with economic activity in both the public sector and private sectors. In reality, nearly all countries have a mixed economy. The variation lies in the balance between the public and private sectors in the overall economy. India has a very small public sector lower than 10% of the total economy. However, in China, estimates put government-owned activity at around 50% of the whole economy.
528
the business with the correct sector of the economy Orange plantation = Motorcycle Factory = Fast food outlet =
Orange plantation = Primary sector Motorcycle Factory = Secondary sector Fast food outlet = Tertiary sector
529
Define entrepreneur.
An entrepreneur is someone who invests capital, takes a risk and starts up and operates a new business venture. Entrepreneurship drives business growth and innovation.
530
Explain the four characteristics of successful entrepreneurs?
reativity; also known as innovation or vision It is the ability to generate new ideas or fresh thinking for new products or services to gain competitive advantage. Resilience; also known as optimism or the ability to bounce back. All entrepreneurs will face many setbacks and have to overcome these and not give up on their aims. **Hard Working ** entrepreneurs often have to work long, irregular hours late into the night and on weekends, especially during the start-up phase of the business. Multi tasking, also known as problem-solving or independence. Before they can afford to hire experts, entrepreneurs will have to juggle all the tasks of the business and develop skills in many different areas like marketing, finance and operations.
531
What is a business plan?
A business plan is a document setting out a business’s objectives and how it will achieve them. It is usually drawn up when starting up a new business or when there will be an important change in how the business is run, like starting a new service or investing in a new outlet.
532
Explain the finance section of a business plan.
Finance concerns how much capital the business will need and where will it come from. For example, $10,000 start-up capital required from a bank loan. It will also look at forecast revenue and costs so the business can estimate how much profit they will make. It makes sure there is enough capital to start the business. It can also show banks or potential investors the business has a solid plan to control costs, earn revenue and repay loans.
533
Explain the marketing section of a business plan.
The Marketing Plan involves researching the market and planning how to sell a product or service. It ensures there is a sufficient budget in place to pay for marketing campaigns and outlines strategies for building a customer base. It can also help forecast future volume demand.
534
Explain the Operations section of a business plan.
The Operations section shows how the product or service will be produced. It ensures the firm can find suppliers, and produce effectively at the output needed to ensure the customer demand is satisfied.
535
Explain the Human resources section of a business plan.
Human Resources outlines the employees that will be required, and what skills or training they will need. It means entrepreneurs can employ the right people for the job and the business can be productive quickly. For example, a restaurant will have to find skilled chefs and train service staff.
536
How to governments support business start ups?
Training schemes: To help entrepreneurs draw up a business plan and forecast their sales and costs for the first year. Grants: payments for equipment or to help with start-up costs. Tax breaks, free office space, and subsidies for hiring new employees.
537
Why do governments support business start ups?
Employment creation: successful startups employ workers and reduce unemployment. Economic growth: entrepreneurs contribute to developing economic activity by creating profits, and paying employees and suppliers. Innovation and technological change: often entrepreneurs come up with new ideas which can inspire other startups, and make the economy more competitive and productive.
538
Name and explain the different methods of measuring business size.
Number of employees e.g. Simply add up all of the employees in X-Ray Microchips and Yummy Oranges and see which one has more.
539
What is the disadvantage of looking at the number of employees as measuring business size?
Some large businesses may have invested in machinery, and have a high output but a low number of employees. If we only look at the number of employees as a means of measuring business size, it may give a misleading impression of business size.
540
Explain the operations section of a business plan.
The Operations section shows how the product or service will be produced. It ensures the firm can find suppliers, and produce effectively at the output needed to ensure the customer demand is satisfied.
541
How do governments support business start ups?
Training schemes help entrepreneurs draw up a business plan and forecast their sales and costs for the first year. Grants are payments for equipment or to help with start-up costs. Governments can also offer tax breaks, free office space, and subsidies for hiring new employees.
542
Why do governments support business start ups?
Employment creation: successful startups employ workers and reduce unemployment. Economic growth: entrepreneurs contribute to developing economic activity by creating profits, and paying employees and suppliers. Innovation and technological change: often entrepreneurs come up with new ideas which can inspire other startups, and make the economy more competitive and productive
543
Name the ways of measuring business size
Number of employees. Capital employed. Value of output
544
How do you calculate the number of employees. Give an example.
Simply add up all of the employees in X-Ray Microchips and Yummy Oranges and see which one has more.
545
What is the limitations for measuring business size by the number of employees?
Some large businesses may have invested in machinery, and have a high output but a low number of employees. If we only look at the number of employees as a means of measuring business size, it may give a misleading impression of business size.
546
Explain, with an example, how you calculate capital employed.
Add up the value of all the assets in a business like buildings and machinery. X-Ray Microchips has much more capital employed than Yummy Oranges, because it is a high technology business and has to invest high levels of capital in its production line.
547
How is value output calculated?
Value of output is calculated by multiplying market value of the product by the level of output. Value of output = market value of the product x the level of output
548
What is the limitation for measuring business activity through value of output?
However, we can’t be sure that all the products will be sold or the prices might change, which limits the accuracy of the figure.
549
Is profit a measure of business size?
No.
550
Why do owners of business want to expand?
* Profit: The bigger a company grows, the more products or services it can sell. Therefore, if a business grows there is a greater potential to make profit. * Economies of scale: As companies grow larger they can cut costs by buying in bulk, and can afford to invest in technology or machinery that lowers the unit cost of each item they produce, cutting costs and increasing profits. * Diversification or spreading risk: As a business grows it can produce different products and it lowers its dependence on one product. For example, a car rental company may expand to also offer van and truck rental. This means if there is a downturn in the car rental market the business can can still rely on revenue from the truck market. * Market domination: As companies grow they gain greater market share and greater control of the market. For example, if a coffee shop in a small town has a number of outlets, it can have a large influence over setting prices for of a cup of coffee in that town.
551
What are the different ways in which a business can grow?
* External Growth: When a business expands by taking over or merging with another business. For example, Facebook took over photo-sharing platform social Instagram for $1 billion in 2012. * Internal Growth (or organic growth): When a company expands by building another outlet or adding another service rather than taking over another business. For example, Ed’s Coffee expands by renting another shop, redecorating, employing staff and starts operating.
552
Which is quicker, external growth? Or internal growth? Explain the risks and why.
External growth is quicker than internal growth, but riskier and requires higher capital investment. It’s more expensive to buy an existing business than expand your own operations from scratch, but much quicker, as the business is already running and has a customer base and suppliers.
553
What are the problems linked to business growth? How can we overcome them?
Communication: As a business grows, more people are employed in more locations. It becomes increasingly difficult to ensure everyone is getting clear messages, and for management to know what is going on in every part of the business. To overcome this, businesses can set up clear communication channels with the assistance of modern technology (email and instant messaging) to keep all staff updated. Finance: Expansion involves a high capital cost which puts pressure on a company’s finances and cash flow. The solution can be to expand more slowly, and ensure that there are suitable long term sources of finance available.
554
Why do some businesses stay small?
Expansion is never an option because of a lack of capital. This may be because they can’t get a bank loan or find an investor to finance business growth. This is particularly the case in the developing world, where there are millions of small business owners who can’t expand because of high-interest rates, or they lack the assets required as collateral for a bank loan. Some businesses choose to stay small. Owner’s objectives: Some business owners start their own business as they want to have control over their lives. If a business expands it will involve more responsibility, stress, risk and a higher workload. So the business stays small to allow the owners greater work-life balance. Contact with customers: For many small business owners what makes them successful and what motivates them is the close relationship with customers. For example, a yoga teacher may expand her business by employing other teachers and operating more classes. However, this would mean she would spend less time giving a personalised service to her loyal customers, and more time in the office controlling and organising.
555
Why do businesses fail?
Lack of management skills. Business managers have to be experts in finance, marketing, operations and all aspects of the business. It is very difficult to master every part of business and mistakes or bad choices can lead to failure. Startups are particularly vulnerable, as they are just starting out and lack the experience or expertise of competitors, and will inevitably make mistakes. Changes in the business environment. Changes in the business environment can affect the whole economy like a recession, where the economy gets smaller. Changes in the business environment may also just affect a small section of the economy. For example, online shopping has made it very difficult for ordinary “bricks and mortar” shops to compete. Many high street shops have closed down as they can’t compete on price and convenience with Amazon and Alibaba. Lack of finance/liquidity. Startups often underestimate how much money they will need to survive, and it can be a real challenge to predict sales accurately. If revenue is lower than costs the business will ultimately fail. More established companies can base their sales forecasts on previous results. All companies will fail if they don’t have enough money coming into the business to be able to pay their short term debts.
556
the cause of business failure and the example or explanation Lack of finance/liquidity = Lack of management skills = Changes in the business environment =
Lack of finance/liquidity = start ups often under estimate how much money they will need to survive, and it can be a real challenge to predict sales accurately. Lack of management skills = online shopping has made it very difficult for ordinary "bricks and mortar" shops to compete. Changes in the business environment = It is very difficult to master every part of business and mistakes or bad choices can lead to failure.
557
Eka owns and manages She Works, a new business start-up in country X. It provides office space for female digital entrepreneurs for a monthly fee. She Works has increasing sales revenue and Eka is considering opening another co working space in a neigbouring town. Eka said "Without the government's support and training in the early stages of the business development, She Works would not have survived" (e) Do you think the government should help start-up businesses? Justify your answer.
Yes because start-ups create jobs. Higher employment means more spending and greater economic activity in Country.X. No because helping businesses means higher government spending and the government could spend it's money on other projects like roads or hospitals Innovative business start ups are crucial creating innovation for economic growth. Although an extra cost in the long term they will repay the investment through tax on profits and providing employment.
558
Define a sole trader.
A sole trader is a business owned by one person who is responsible for all decisions, capital invested and risk. Therefore, the sole trader has complete control over how the business is run, but is limited to their own funds or loans in order to finance the business.
559
A sole trader is a business owned by one person who is responsible for all decisions, capital invested and risk. Therefore, the sole trader has complete control over how the business is run, but is limited to their own funds or loans in order to finance the business.
A partnership is where two or more people join together to set up a business. There is shared decision making, capital investment and risk.
560
What is a private limited company.
If the partners start to further expand they can consider a private limited company. This will allow further capital investment, usually from friends and family, but less control in how the business is run, as the new investors will have an input into decision making. Setting up a private limited company is more complicated and costly than starting a sole trader or partnership, but much more straight forward than a public limited company.
561
What is a public limited company?
The final step is changing to a public limited company. Much more capital can be raised as shares can be sold to members of the public, but shareholders also have a greater influence over decision making. Setting up a public limited company is complicated, high cost, and time consuming. Public limited companies must publish financial information about their profits, so there is less privacy of the business operations.
562
What is an unincorporated business? Name examples of an unincorporated business.
An unincorporated business refers to a business where in the eyes of the law there is no separation between the owners and the business. The owners and the businesses are one and the same. Sole Traders and Partnerships are examples.
563
What are the risks unincorporated businesses face?
If sole traders or partnerships go bankrupt there is unlimited liability. Owners personal assets may be taken to pay for debts of the company. If a sole trader goes bankrupt and owes money to the bank, the bank can repossess the sole traders personal property to repay the loan.
564
What is an incorporated business? Name examples.
An incorporated business refers to a business where there is a separation between owners, who are called shareholders, as they all own a small slice or (share) of the company. There is limited liability so much lower risks for shareholders compared to being a sole trader or in a partnership. Public and Private Limited Companies are examples.
565
Name some examples of Sole Traders.
Small businesses, independent shops or tradespeople like plumbers and electricians.
566
Name some examples of Partnerships.
Professionals like lawyers, doctors, dentists.
567
Name some examples of Private Limited Companies.
Mid-sized firms that are often family owned, for example George Smith and Sons Ltd.
568
Name some examples of Public Limited Companies.
Large companies that want to raise a lot of capital, usually for expansion. Facebook, Apple, Walmart and Shell are some of the world’s largest public limited companies.
569
What are joint ventures? Explain with examples.
Joint Ventures (or JVs as they are often known on the business news) are when two companies work together on a specific project. They share capital and risks. They benefit from each other’s expertise and split profits from the venture. In return they will both take a share of the profits. A great example of this is HULU. Disney and Comcast teamed up to create a streaming service to rival Netflix. They both shared capital and expertise (and contributed their content like movies and TV shows)
570
Explain a franchise with an example.
A Franchise is when a businessbuys the license to use another company’s logo and branding, and sell their products. An entrepreneur entering a franchise agreement with Starbucks is called the franchisee, Starbucks is the franchisor.
571
What are the limitations of a franchise agreement?
Must share profits with the franchisor Must follow rules and regulations set by the franchisor
572
Consider if franchising is a good “fit” for the objectives of the business in the question?
Franchising can be a good option if the business owner in the question can afford the higher investment costs and is willing to share profits. It also can suit entrepreneurs with less business experience as marketing is provided by the franchisor and support and guidance is usually available from the franchisor. The franchise has a proven business model and a ready-made customer base so there is a higher chance of success. It is less suitable if an entrepreneur or business owners want independence to make their own decisions on what products to sell, and how to run the business.
573
What are business organisations in the public sector?
They are government owned organisations set up to provide service to the public, rather than make a profit. A good example is the BBC in the UK, it’s aim is not to make a profit but to educate and entertain the citizens of the United Kingdom.
574
Tammy is a sole trader. She provides window cleaning services to home owners. Her business does not benefit from any economies of scale because it is small. Tammy has just bought a new van and must make repayments to the bank every month. Tammy has to pay her employees every month. However, she gives her customers 2 months to pay. (d) Explain one advantage and one disadvantage to Tammy of being a sole trader.
Advantage: Keeps all the profit Explanation: so if successful she will make more money from window cleaning business Disadvantage: Unlimited liability Explanation: so if the business is not able to make the van repayments every months she may lose her personal possessions
575
Why are business objectives important?
Sets out what the business wants to achieve Gives an idea to employees, potential investors, stakeholders etc. More successful in gaining people’s trust
576
What are some possible business objectives?
Survival Profit Growth Market share
577
What are the objectives of social enterprises?
Help people who are in need Help the underprivileged Help the economy Help the government Help decrease unemployment rates Increase GDP
578
Name the internal stakeholders of a business and their role in the business.
Owners: Interested in the performance of the business and profits Shareholders: Interested in the amount of dividends they will receive Managers: Responsible for the performance of the business, if they do well they may gain bonuses or promotions Employees: Interested in the performance of the business, so they can earn good pay and get better job security
579
Name the external stakeholders of a business and their role in the business.
*Lenders: They are interested in the capability of the business to repay loans and if they can get any interest from the loans they give *Suppliers: They are interested in the amount of cash the business has to be able to pay the suppliers at required dates and if they can get success from supplying the business *Customers: They have an interest in the activities of the business because they want to be sure that the business if going to continue to exist in the future and that they are charged fair prices for the products *Government: Interested in the capability of the business earning high profits so they can receive more tax for spending on things such as education, health etc. *Local community: Interested in what the business offers to the local people, in terms of employment, whether or not the business will have a negative impact on the business etc.
580
What are the main objectives of the private sector?
Earn profit Survive Increase market share Growth Economies of scale
581
What are the main objectives of the public sector?
Increase GDP Decrease unemployment rates Provide a better standard of living Help the economy
582
Define business objectives.
Business objectives are the aims or targets that a business works towards.
583
What are the benefits of setting objectives? (4 benefits)
Motivates workers and gives workers and managers a clear target to work towards. Business manager can compare how the business has preformed to their objectives. Clear and measurable objectives help unite the whole business towards the same goal. Taking decisions will be focused on: ‘Will it help achieve our objectives?’
584
What are the most common objectives for businesses in the private sector are to achieve:
Business survival. Profit. Returns to shareholders. Growth of the business. Market share. Service to the community.
585
Define profit.
Profit is the total income of a business [revenue] less total costs.
586
What are profits needed for?
To pay a return to the owners of the business for the capital invested and the risk taken. To provide finance for further investment in the business.
587
Why would the owners of a business aim for a satisfactory level of profits?
The owners of a business aim for a satisfactory level of profits which will avoid them having to work too many hours or pay too much in tax to the government.
588
Why would a business set increasing returns to shareholders as an objective?
This is to discourage shareholders from selling their shares and helps managers keep their jobs.
589
How are returns to shareholder increased? (2 ways).
Increasing profit and the share of profit paid to shareholders as dividends. Increasing share price.
590
How can managers increase share price?
Managers can try to achieve this by putting plans in place that give the business a good chance of growth and higher profits in the future.
591
The owners and managers of the business may aim for growth in the size of the business in order to: (5).
make jobs more secure if the business is larger. increase the salaries and status of managers as the business expands. open up new possibilities and help to spread the risks of the business by moving into new products and new markets. obtain a higher market share from growth in sales. obtain cost advantages.
592
Why is it important to put meeting customers’ needs as a very high priority?
Why is it important to put meeting customers’ needs as a very high priority?
593
Why is it important to put meeting customers’ needs as a very high priority?
Market share is the percentage of total market sales held by one brand or business.
594
What is the formula for market share?
Market share % = company sale/total market sales x 100
595
What three things does increased market share give a business?
Good publicity. Increased influence over suppliers. Increased influence over customers.
596
What is a social enterprise?
A social enterprise has social objectives as well as an aim to make a profit to reinvest back into the business.
597
Who operates social enterprises?
Social are operated by private individuals.
598
People operating the social enterprise often set three objectives for their business:
Social: To provide jobs and support for disadvantaged groups in society (homeless or disabled). Environment: To protect the environment. Financial: To make a profit to invest back into the social enterprise to expand the social work that it performs.
599
Give three examples of situations in which a business might change its objective:
A business set up recently has survived for three years and the owner now aims to work towards higher profit. A business has achieved a higher market share and now has the objective of earning higher returns for shareholders. A profit-making business operates in a country facing a serious economic recession so now has the short-term objective of survival.
600
The following groups of people are involved in business activity in one way or another or are affected by it:The following groups of people are involved in business activity in one way or another or are affected by it:
Owners. Workers. Managers. Consumers. Government. The whole community. Banks. NOTE - These groups are sometimes called the stakeholders. Some of these groups are internal to the business - they work for/own it. Some of these groups are external to the business - they are groups outside of the business.
601
What is a stakeholder?
A stakeholder is any person or group with a direct interest in the performance and activities of a business.
602
Main features of Owners [Internal] (4).
Invest capital to set up and expand the business. They will take a share of the profits if the business is successful. If the business does not succeed, they may lose the money they invested. They are risk-takers.
603
Main features of Workers [Internal] (4).
They are employed by a business. They have to follow the instructions of managers/ May need training to work effectively. Many be employed on full/part-time contracts and on a temporary/permanent basis. If there is not enough work for all workers, some may be retrenched.
604
Main features of Customers [External] (3).
Without customers, a business will make a loss and eventually fail. The most successful business often find out what consumers want before making good or providing services (market research). Customers are important to business because they buy goods or pay for services.
605
Main features of Managers [Internal].
They take important decisions. If they make successful decisions, the business could expand. If they make poor decisions, the business could fail. They are employees of a business and control the work of other workers.
606
Main features of Government [External] (2).
It is responsible for the economy of the country. - It passes laws to protect workers and consumers.
607
Main features of the whole community [External] (2).
The community is greatly affected by business activity e.g. pollution which can damage air quality. Businesses also create jobs which allow workers to raise their living standards and many products are beneficial to the community e.g. medicine or public transport.
608
Main features of Banks [External] (1).
They provide finance for the business’s operations.
609
Most likely objectives for the stakeholder group of Owners [Internal] (2).
Share the profits so that they gain a rate of return on the money invested into the business. Growth of the business so that investment value increases.
610
Most likely objectives for the stakeholder group of Workers [Internal] (4).
Regular payment for their work. Contract of employment. Job security. Job that gives satisfaction and provides motivation.
611
Most likely objectives for the stakeholder group of Managers [Internal] (3).
High salaries because of the important work they do. Job security. Growth of the business so that managers control a bigger and better known business (more status and power).
612
Most likely objectives for the stakeholder group of Customers [External] (4).
Safe and reliable products. Value for money. Well-designed products of good quality. Reliability of service and maintenance.
613
Most likely objectives for the stakeholder group of Government [External] (2).
Wants businesses to succeed in its country to increase employment, the country’s output, and more tax. Expects all firms to stay within the law.
614
Most likely objectives for the stakeholder group of the whole community [External] (3).
Jobs for the working population. Production that does not damage the environment. Safe products that are socially responsible.
615
Most likely objectives for the stakeholder group of Banks [External] (1).
Business must remain liquid (able to pay interest and repay capital lent).
616
What are the three likely objectives for public sector businesses and organisation?
Financial = meet profit targets set by the government to reinvest back into the business or handed over to the government. Service = Provide a service to the public and meet quality targets set by the government. Social = Protect or create employment in certain areas.
617
Most business try to satisfy more than one objective. How could they satisfy the following groups: Consumers. Local community. Workers. Directors.
Consumers = price and quality. Local community = environment/low pollution/jobs. Workers = jobs. Directors = growth.