1. The Management Process Flashcards

1
Q

By monitoring the variables, trends and environment continuously, managers can spot … in trends that could help them make better decisions.

A

Changes

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2
Q

Effectiveness is achieved when the organisation formulates and pursues …

A

Appropriate goals

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3
Q

Efficiency is determined by weighing the (1)… required to achieve an objective, against what was (2)…

A

(1) Resources

(2) Actually accomplished

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4
Q

In a constantly changing environment, successful managers are those who can … to changing circumstances.

A

Anticipate & adjust

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5
Q

It is important for managers to give … to their employees and organisation in general.

A

Direction

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6
Q

Management is the process of working … others to achieve organisational objectives in a changing environment.

A

With & through

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7
Q

Managers therefore need to keep pace with (1)… , strive to remain (2)… and manage (3)…

A

(1) Technological advances
(2) Competitive
(3) Workforce diversity

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8
Q

Name the three levels of management:

A
  1. Top-level
  2. Middle-level
  3. Lower-level
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9
Q

Name the three role distribution of managers:

A
  1. Interpersonal
  2. Informational
  3. Decision-making
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10
Q

Name three examples of the market environment?

A
  1. Intermediaries
  2. Labour market
  3. Competition
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11
Q

Name three examples of the micro-environment?

A
  1. Goals
  2. Resources
  3. Policies
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12
Q

Name three examples of the remote environment?

A
  1. Economic
  2. Cultural
  3. Technological
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13
Q

The decision-making role is like an (1)… or (2)…

A

(1) Entrepreneur

(2) Problem solver

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14
Q

The informational role is like an (1)… or (2)…

A

(1) Analyzer

(2) Spokesperson

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15
Q

Name four resources utilized by managers:

A
  1. Human resources
  2. Financial resources
  3. Physical resources
  4. Informational resources
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16
Q

The interpersonal role is like a (1)… or (2)…

A

(1) Leader

(2) Figurehead

17
Q

The macro-environment of an organisation is about the … over which the manager has no control and it consists of the market and remote environment.

A

Outside of the organisation

18
Q

The four outputs managers want to achieve is?

A
  1. Goals
  2. Products & services
  3. Productivity
  4. Profit
19
Q

Micro-environment of an organisation refers to the … and what management has full control off.

A

Organisation itself