1 - PcM Flashcards
what are some staffing benefits of a firm working on similar project types?
- staffing plans are easy, as the staff is all familiar w/ the project type
- determining fees is easy, as a review of the accounting system & actual hours spent will be similar to what is needed for the project type
- tracking how much time was spent or needed will be easier
how should a staffing plan be approached for a new project type?
- hire new staff experienced in that type of building design
- consult w/ colleagues or peers for assistance
- set an hourly fee instead of a fixed fee
when is an hourly fee more beneficial than a fixed fee?
when the project is of an unfamiliar type
when there are challenges to the project that the staff may not have worked through before
what characteristics should a project team have?
- excellent communication skills
- ability to stay focused & on track
- talent for overcoming challenges & obstacles as they arise
- experience in the project type
how is a project manager different from a staff member on a given project?
- staff member might not have every skill necessary to get the job done
- a great project manager mentors & inspires team to do their best work
why wouldn’t a project manager have every staff member working on the same project at once?
- project fee might not be able to afford all of staff working at once
- might sacrifice profit, but would increase quality
- unnecessary burden to project manager, should be focused on providing quality service
what is billing back to the client?
hours billed directly to the client
this billing rate is usually 3x higher than an employee’s hourly rate
what is a typical multiplier used when determining the billing rate of a staff person?
x3 for small firms
x5 for large firms
why is a staff person’s hourly rate different from a billable rate?
the billable rate accounts for office overhead expenses including equipment & insurance, as well as covering the billable rate of the employee
employee’s utilization rate
an employee’s billable hours divided by the total hours they worked (x100 for %)
who would have the highest utilization rate in an office?
junior staff
as higher level staff are expected to spend unbillable time handling firm operations
what are some factors to consider when comparing a project’s design budget to the staff’s salaries?
- cost of consultants needed for the project
- multiplier for the billing rate
- how much time the principal will spend on this project (rate is usually highest)
- what the staff utilization ratio for the project should be
what role does HR play in a small firm?
typically HR performed by the managing principal or an outside recruiter
onboarding
process of integrating a new employee into the firm, sometimes using an employee manual
- at a small firm, managing principal or office manager takes this on
- medium firm, individual manager takes on through more formal process
- large firm, HR or department manager handles it
other than salary, firms might offer what to attract talented employees?
- culture
- flexibility
- design reputation
- responsibility/management
- benefits
- titles
- ownership track
what are options for companies when work slows down w/ economic cycles?
- take on work at a different location, sometimes out of the country
- diversify project type
- loan out staff
- rent out some of office space
- establish partnerships
- partner w/ the architect of record on a project in another city
compensation types
- amount of pay
- overtime policy
- PTO
- retirement
- firm ownership
- health insurance
- membership & dues
intangible benefits a firm might have…?
- firm’s reputation
- firm’s philosophy &focus
- office location
- office w/ flexible hours
- office culture
- well-designed office
- work-life balance
- recognition among peers
- office policies
why would a firm offer a rate that is above market rate?
a small firm might do this if they don’t offer other benefits such as nicer healthcare plan or fancy office
what should firms maintain to keep their staff motivated & productive?
- exciting projects
- quality work
- work recognition
- firm reputation
- relationships w/ the people we work with
what is the role of the project manager?
they are in charge of organizing the project team
- must multitask while communicating & setting clear expectations w/ the owner
- can convey good & bad news to owner & team
- work to find solutions to problems that arise
large firms are often organized as vertical, horizontal, or _____ system
matrix system (a combination of vertical & horizontal)
large form using a vertical organization system
the staff on a project follow the project through all the design phases through to construction observation
staff must have a diverse array of skills to make sure they can complete the project; usually enjoyed by staff as they are exposed to several challenges
large firm using a horizontal organization system
more like an assembly line, where project is pushed through several departments through the different design phases
- advantage is for each department to work on their expertise on the project
- disadvantage is design direction may be lost along the way
- staff may feel burnout after repeating same tasks over & over; may not feel they are given the opportunity to be challenged
large firm using a matrix system
uses a core team that works on the project through all design phases, but also uses departments that will jump in when needed to help with certain tasks
e.g. use of 3d modeler to start work during DD phase to create renderings
mid-size firm
20-100 employees & less corporate feeling
dedicated HR & marketing staff
works on small & large projects
runs using “matrix” system as used in large firm, where project manager leads a core team through a project & pulls in expert staff as needed
mid-size office structure A
- senior principals & principals act as consultants amongst each other
- together, they manage the PMs, who manage the PAs, who oversee the designers
mid-size office structure B
senior principals manage the managing principal & PMs, who manage the PAs, who oversee the designers
mid-size office structure C
the design principal works on 4-7 projects per day, managing principal works one hour per project per day, design principal works under PM
small firm
- 20 or fewer employees, have flexible organization & take on the personality of its principals
- use vertical or matrix model system, staff takes on various office tasks incl. marketing or admin work
- staff may have decision making responsibility, good for interns wishing to learn
- usually several small projects at once, one staff needs to be ready to jump onto another project if needed
- should not just have one big project in case it is paused, or principal would be too busy to find next project
small office structure A
- principal has an office & everyone else shares one room
- usually an office project manager or architect that oversees the designers
- principal may collaborate w/ an outside interior designer on bigger projects
- everyone performs a specific administrative task
small office structure B
- open office plan where staff & principals work at same table
- on large projects, the design principals coordinate w/ an office project manager or architect to manage the designers & jur. designers
- on small projects, the design principals manage the designers directly, who then oversee the jr. designers
- everyone performs a specific administrative task
small office structure C
- senior principal works w/ a junior principal or consultant to manage the project w/ the staff
- open office plan where staff & principals work at same table
- 5 people maximum on a project
- everyone performs a specific administrative task
typical project team members include…
PM: coordinates team & consultants, works closely w/ principals & clients
Job Captain: coordinates drawing set & supervises drafters while reporting to PM
Draftsman: producing drawings from redlines, works closely w/ job captain, completes specific drawing tasks
Interior Designer: selecting materials, finishes, provide sketches as required
Specification Writer: compiling spec manual, obtaining spec information from manufacturers
professional liability insurance is required by the owner/architect agreement & is also known as _____
errors & omissions
what types of insurance must the architect carry when agreeing to an owner/architect contract?
- professional liability (errors & omissions)
- worker’s compensation
- general liability
- automobile liability
laws that regulate employees
- equal employment opportunity commission
- immigration reform & control act
- fair credit reporting act
- drug-free workplace act
law that sets the requirement for minimum wage & overtime
fair labor standards act
law that regulates special local prevailing wage that is usually higher than minimum wage
davis-bacon act
which entity publishes specific regulations on workplace hazards & construction site safety in reference to OSHA (occupational safety & health act)?
the department of labor
what does the consolidated omnibus budget reconciliation act of 1986 (COBRA) allow?
allows terminated employees to extend their health benefits until they find a replacement insurance plan
sole proprietor business structure
easiest & least expensive way to set up a business, no distinction between owner & business, so if the firm is sued, the principal is sued
partnership business structure
one or more partners agree & share duties, it does not have to be equal shares
corporation business structure
a method to reduce liability, firm incorporates into a business entitiy
3 types:
- S-corporation (run through an individual)
- C-corporation (individuals are paid as employees & shields partners from liability)
- LLC (least complex structure w/ tax advantages but corporation level liability protection)
joint venture
a business agreement where 2 or more firms partner together for a specific project
professional liability (E&O) insurance
protects against claims caused by the architect’s negligent acts, errors, or omissions that may cause damage to the owner, contractor, or 3rd party
general liability insurance
protects the architect against damages from the architect’s office or operations or non-professional activities at the job site. the contractor & owner should carry this type of insurance as well.
workers compensation insurance
provides protection for injuries that occur at work, this is required if you have employees
property insurance
protects the office’s contents against fire, theft, & other loss of equipment
name the 4 obligations listed in the AIA code of ethics
obligations to:
- public
- client
- profession
- colleagues
standard of care
the architect must do what a reasonably prudent architect would do in the same community and time frame given the same or similar circumstances
what are the 4 requirements that define negligence?
duty: architect owned a legal duty & refrained from doing it
breach: the architect failed to perform the duty or did something that should not have been done
cause: the architect’s breach of duty is the source of injury or harm to the person making the claim
damage: actual harm or damage that has a monetary loss as a result of the breach
what are the instruments of service?
the drawings: they are a part of the construction documents
the construction sequencing is whose responsibility?
the contractors
the architect’s design does contribute to sequencing efficiencies, but it’s up to the contractor to control the various trades’ performance on the work
standard order of construction drawings (same as construction sequence)
- civil
- site
- architectural
- structural
- plumbing
- mechanical
- electrical
- other consultants
statute of limitations
this is a state law, and will vary by state
generally, it will fall between 3-10 years of time, beginning when the building is at substantial completion
length of time also varies by state depending on whether patent or latent defects
statute of repose
similar to statute of limitations, but start time is when the issue is discovered
there is still a cutoff time so that the architect is not liable for the lifetime of the building
betterment
concept applies to issues around negligence by architects
typically, an architect would be responsible for any costs arising from their errors, but under the concept of betterment, they’re only responsible for a fraction of the cost
amount of days to notify the discovery of unknown conditions
must be notified to the owner & architect no later than 21 days after the first observance according to AIA A201 general conditions
how is a latent defect different from a patent defect?
latent = hidden defect patent = visible defect
what are usually the 2 largest business expenses as a business?
- office rent
- employee payroll
what is an issue that can create cash flow issues?
- not getting invoices out in time, or client is late on payment
- staff is late on filing timesheets
- contract requires payment in a lump sum at the end of the project, or contract is fixed fee & time spent on project was underestimated
- client puts project on hold
amount in a line of credit that a firm should have handy to cover expenses
a month’s worth of expenses
the most important document in tracking the health of a business is what?
balance sheet
who/what generates the P&L (profit & loss) statement?
accountant or accounting software; calculates how much money came in (revenue) & how much money went out (expenses)
to ensure next month’s expenses are covered, a business owner should ensure the staff is producing enough _____ to provide the necessary revenue
billable hours
what is the reason for using a multiplier for determining a staff’s billable rate?
ensures you have enough money to pay staff & cover overhead, and produce a profit
what is the typical fee structure for a project?
set maximum price per each stage of work that is billed hourly up to a maximum amount, or billed by % complete
what is a fee structure that is rarely used for a project?
a project billed hourly w/ no maximum
what is an example of a reimbursable expense?
- plotting, photocopying, or faxes
- long distance phone calls
- car travel, billed by mile, to project site
- travel expenses for project, incl. airfare or hotel
- courier, shipping, postage
- meals, parking, rental cars related to trips for the project
who is responsible to pay the reimbursable expenses?
as spelled out in the owner-architect agreement, the owner must pay these and the architect can charge overhead on them as well
how do you determine the “gross profit” on a P&L statement?
subtract expenses from income; a healthy profit margin should be around 20%
with a maintained healthy profit margin, what could a financially strong firm take on after a few years of consistent workload?
- hire new staff
- build out a new office
- experiment w/ reduced fee on a new type of project
a profit & loss statement helps to track what?
- utilization rates by employee
- overhead rate
- break-even rate
- net multiplier
- profit margin
- net revenue per employee
how is a balance statement different from a profit & loss statement?
P&L statement = compares income to expenses
balance statement = tells story behind those numbers
- defines assets, liabilities, & capital at a particular point in time
- defines difference between current liabilities (due this year) and long term liabilities
assets
any valuable property that is owned by the firm, such as real estate or a vehicle
liabilities
any debt or financial obligation related to the business that needs to be paid back over time
credit cards, business loans, car leases, future stock options offered to staff
capital
financial assets needed to run the company operations
cash-on-hand
the total amount of any accessible cash, also referred to as liquidity, this includes things that can be sold quickly like stocks
accounts receivable
the money that is owed to a company by its clients, whether they have been invoiced yet or not
accounts payable
the money that a company owes to its creditors, such as rent, leases, loans, or credit cards
equity
the ownership interests of a firm, including the % of ownership of each principal of the firm
firms need to keep a close eye on what 2 business items, even if they are too busy?
- sending out invoices in a timely manner
- watching amount of expenses spent
why is it important to educate employees on a firm’s values & goals?
knowledge of an organization’s culture has been linked to increased satisfaction & commitment by the employees as well as a decreased turnover rate
collaborative/clan culture organization
extended family of employees that are hard to replace; strong sense of loyalty & tradition w/ focus on teamwork, participation, & consensus
creative culture firm organization
dynamic, entrepreneurial, & creative group, known for taking risks & innovation
individual initiative & freedom are encouraged
the environment can be competitive
control or hierarchical culture
highly structured & formal feeling
management aims for security & predictability
market culture
result-driven organization focused on job competition; employees are competitive & goal-oriented
emphasis on winning unifies the organization
success to this type of firm culture is market share & penetration
professional liability insurance
insurance coverage that provides protection against damages by claims caused by negligence by the architect, including errors & omissions in the drawings that might cause damage to the owner, contractor, or other party
general liability insurance
this insurance provides protection against damages from an architect’s office operations & non-professional activities at a job site
owner & G.C. should carry this as well
worker’s compensation
insurance for employees in case of illness, injury, or disability stemming from their employment; only required when architects have empoyees
by law, all employers should have this type of protection
the contractor includes the cost for this insurance in their overhead costs as part of their bid
property (builder’s risk) insurance
this insurance is held by the owners, it covers damage, loss of work on-site or off-site en route to the site
loss of use insurance
held by the owner & covers any loss suffered by the owner due to delays in construction, damage, accidents, fire, explosions, or any hazards that might prevent the project from completing on time
product & completed operations insurance
held by the contractor; liability for damages caused by installed goods after the completion of construction & transfer of title
contractural indemnification
the liability is assumed by the contract and the contractor agrees to hold the owner & architect harmless for any damages that are a result of specific events
subrogation
the insurance company has the right to “step into the shoes” of the policy holder to make a claim for damages caused by others & can sue the responsible party on behalf of the owner