1 - Define Flashcards
What are the steps within the define phase ?
Step 1 - Understand customer & business requirements
Step 2 - Complete the project charter
Step 3 - Complete high-level as is process map
What are the 6 tools used within the Step 1 of the define phase : “Understand customer requirements and business requirements” ?
The tools are :
1 - Voice of Customer
2 - Affinity Diagram
3 - Translating Needs to Requirements
4 - Kano Analysis
5 - Critical to Quality (CTQ) Tree
6 - Project Selection Matrix
What are 2 the tools and subtools used within the Step 2 of the define phase : “Complete the project Charter” ?
The tools are :
1 - Project Charter
2 - Cap Tools (5) :
ARMI (Approver, Resource person, member, interested party)
RACI (Responsible, accountable, consulted, informed)
Threat vs. Opportunity Matrix
Stakeholder Analysis
Elevator Speech
What are the tools used within the Step 3 of the define phase : “Complete high-level as is process map” ?
The tool is :
SIPOC
How many type of customers are there ?
There is 4 types of customers :
- The internal customers
- The external customers
- The primary customers
- The secondary customers
Who are the internal customers ?
The management, the employees, or any functional department in your organization
Who are the external customers ?
The clients, end-customers or share holders
Who are the primary customers ?
The one who uses the product or service
Who are the secondary customers ?
The ones who pays for the product or the service
What does VOC stands for ?
VOC stands for voice of customers
How does the voice of customer methodology can be used ?
The voice of customers can be used to capture customer needs. It helps capture these needs through stated verbatim comments.
What are the different customer categories (AICPS) ?
What are the 5 techniques to collect the voice of customers ?
What is an affinity diagram ?
How does an affinity diagram can look like ? (Draw something) ?
What are the steps to create an affinity diagram ?
How do you translate needs to requirements ? Give us some and examples
What is an Kano Analysis ?
What are the 3 Kano Categories ?
1 - Dissatisfiers or Basic Needs (Must-Be’s)
2 - Satisfiers or Performance Needs (One-Dimensional Needs)
3 - Delighters or Excitement needs
What are the Dissatisfies or Basic Needs ?
What are the satisfiers or performance Needs ?
What are the Delighters or Excitement Needs ?
What are the steps to construct a Kano Analysis ?
What is a Critical To Quality (CTQ) drill down tree ?
Give me an exemple of a CTQ Drill Down Tree ?
What is Business Case ? And what are the questions it should answer ?
What is a problem statement ? What components should be addressed ? And What shouldn’t be ?
What is a goal statement ? How should it be ?
What is a scope statement ?
How many type of scopes are they ?
What is a scope creep ?
What are the Do’s for selecting & managing project team ?
What are the Don’t of selecting & managing project team ?
What are the components to add while writing a project statement ?
In which ways should you write your project charter ?
What the business case, problem statement and goal statement should never include ?
How to treat a project charter ?
How to calculate a project effectiveness ?
Why is project acceptability important ?
What are the keys benefit of a project acceptability tools ?
What does CAP stands for ?
CAP stands for Change Acceleration Process
Which are the different CAP tools ?
What is ARMI ?
What is RACI ?
What is and Threat vs. Opportunity Matrix ?
What is stakeholder analysis ?
When is stakeholder analysis used ?
Why is stakeholder analysis used ?
Draw an example of stakeholder Analysis ?
Draw an example of ARMI ?
Draw an example of RACI ?
What is an elevator speech ?
What you shouldn’t do while doing an elevator speech ?
What is process mapping ?
What is a SIPOC ?
Give me a SIPOC example ?
What are the steps to create a SIPOC ?
