1 - Define

Question 1

What are the steps within the define phase ?

Answer 1

Step 1 - Understand customer & business requirements
Step 2 - Complete the project charter
Step 3 - Complete high-level as is process map

Question 2

What are the 6 tools used within the Step 1 of the define phase : “Understand customer requirements and business requirements” ?

Answer 2

The tools are :
1 - Voice of Customer
2 - Affinity Diagram
3 - Translating Needs to Requirements
4 - Kano Analysis
5 - Critical to Quality (CTQ) Tree
6 - Project Selection Matrix

Question 3

What are 2 the tools and subtools used within the Step 2 of the define phase : “Complete the project Charter” ?

Answer 3

The tools are :
1 - Project Charter
2 - Cap Tools (5) :
ARMI (Approver, Resource person, member, interested party)
RACI (Responsible, accountable, consulted, informed)
Threat vs. Opportunity Matrix
Stakeholder Analysis
Elevator Speech

Question 4

What are the tools used within the Step 3 of the define phase : “Complete high-level as is process map” ?

Answer 4

The tool is :
SIPOC

Question 5

How many type of customers are there ?

Answer 5

There is 4 types of customers :
- The internal customers
- The external customers
- The primary customers
- The secondary customers

Question 6

Who are the internal customers ?

Answer 6

The management, the employees, or any functional department in your organization

Question 7

Who are the external customers ?

Answer 7

The clients, end-customers or share holders

Question 8

Who are the primary customers ?

Answer 8

The one who uses the product or service

Question 9

Who are the secondary customers ?

Answer 9

The ones who pays for the product or the service

Question 10

What does VOC stands for ?

Answer 10

VOC stands for voice of customers

Question 11

How does the voice of customer methodology can be used ?

Answer 11

The voice of customers can be used to capture customer needs. It helps capture these needs through stated verbatim comments.

Question 12

What are the different customer categories (AICPS) ?

Answer 12

Question 13

What are the 5 techniques to collect the voice of customers ?

Answer 13

Question 14

What is an affinity diagram ?

Answer 14

Question 15

How does an affinity diagram can look like ? (Draw something) ?

Answer 15

Question 16

What are the steps to create an affinity diagram ?

Answer 16

Question 17

How do you translate needs to requirements ? Give us some and examples

Answer 17

Question 18

What is an Kano Analysis ?

Answer 18

Question 19

What are the 3 Kano Categories ?

Answer 19

1 - Dissatisfiers or Basic Needs (Must-Be’s)
2 - Satisfiers or Performance Needs (One-Dimensional Needs)
3 - Delighters or Excitement needs

Question 20

What are the Dissatisfies or Basic Needs ?

Answer 20

Question 21

What are the satisfiers or performance Needs ?

Answer 21

Question 22

What are the Delighters or Excitement Needs ?

Answer 22

Question 23

What are the steps to construct a Kano Analysis ?

Answer 23

Question 24

What is a Critical To Quality (CTQ) drill down tree ?

Answer 24

Question 25

Give me an exemple of a CTQ Drill Down Tree ?

Answer 25

Question 26

What is Business Case ? And what are the questions it should answer ?

Answer 26

Question 27

What is a problem statement ? What components should be addressed ? And What shouldn't be ?

Answer 27

Question 28

What is a goal statement ? How should it be ?

Answer 28

Question 29

What is a scope statement ?

Answer 29

Question 30

How many type of scopes are they ?

Answer 30

Question 31

What is a scope creep ?

Answer 31

Question 32

What are the Do's for selecting & managing project team ?

Answer 32

Question 33

What are the Don't of selecting & managing project team ?

Answer 33

Question 34

What are the components to add while writing a project statement ?

Answer 34

Question 35

In which ways should you write your project charter ?

Answer 35

Question 36

What the business case, problem statement and goal statement should never include ?

Answer 36

Question 37

How to treat a project charter ?

Answer 37

Question 38

How to calculate a project effectiveness ?

Answer 38

Question 39

Why is project acceptability important ?

Answer 39

Question 40

What are the keys benefit of a project acceptability tools ?

Answer 40

Question 41

What does CAP stands for ?

Answer 41

CAP stands for Change Acceleration Process

Question 42

Which are the different CAP tools ?

Answer 42

Question 43

What is ARMI ?

Answer 43

Question 44

What is RACI ?

Answer 44

Question 45

What is and Threat vs. Opportunity Matrix ?

Answer 45

Question 46

What is stakeholder analysis ?

Answer 46

Question 47

When is stakeholder analysis used ?

Answer 47

Question 48

Why is stakeholder analysis used ?

Answer 48

Question 49

Draw an example of stakeholder Analysis ?

Answer 49

Question 50

Draw an example of ARMI ?

Answer 50

Question 51

Draw an example of RACI ?

Answer 51

Question 52

What is an elevator speech ?

Answer 52

Question 53

What you shouldn't do while doing an elevator speech ?

Answer 53

Question 54

What is process mapping ?

Answer 54

Question 55

What is a SIPOC ?

Answer 55

Question 56

Give me a SIPOC example ?

Answer 56

Question 57

What are the steps to create a SIPOC ?

Answer 57