1 CH 7 - Staff Management (Early Intervention) Flashcards
What are the four phases of ‘Early Intervention’
Clue: IAIF (4)
- Identification
- Analysis
- Intervention
- Feedback
In the ‘Identify’ phase of Early Intervention, what are the four ways of identifying employees can be initiated?
- employees
- peers
- supervisor
- Early Intervention Data PNHQ
What is considered:-
‘Inappropriate behaviour’ (6) and
what is not considered Inappropriate behaviour? (3)
- Unethical Behaviour
- Breaches of Code of Conduct
- Serious wrongdoing
- Harassment
- bullying
- discrimination
NOT
- issues with terms of employment
- personal grievances
- accusations were known to be false
If you are receiving a report of inappropriate behaviour, what steps MUST you take?
Clue: D, F, A, R, R (5)
- Discuss (neutral & unbiased)
- Obtain full details, nature, names, date, time, etc
- Advise initial steps, who will be informed protection/support available
- Report People Group, PNHQ
- Record Detailed records
What is the term ‘support Supervisor’ mean?
This is the person delegated responsibility for providing support whether they are your supervisor or an alternative.
What are the three tiers of Support offered for Speak Up?
Clue: C, P A (3)
- Core Supervisor Responsibility
- Proactive Management
- Active Intervention
In the tiers of support for Speak Up, tier two is ‘Proactive Management. In what circumstances does this tier of support apply?
Clue: Allegation requires? (2)
Retaliation (1)
- Allegation requires a criminal or employment investigation
- Retaliation already being experienced
When tier two (Proactive Management) of Speak Up support is activated what will a supervisor do as soon as possible?
CLUE: Me, Id2M, Sup, WO (4)
- Meet and discuss any concern
- Identify steps to mitigate concerns
- Offer support person
- Offer welfare officer and EAP counselling
What happens when tier three (Active Intervention) of Speak Up support, is activated? (3)
- People Group PNHQ notify District Harassment Officer and/or Executive Leadership Board (ELB)
- Harassment Officer works with employee,
- Supervisor and Executive Leadership Board (ELB) where necessary
Employees are required to self-report under six certain circumstances. What circumstances are these?
Clue: ( 4 traffic 2 other)
- Court charges
- EBA
- Drivers licence suspension
- Speeding notice (>40km/h)
- Charge/infringement that could lead to suspension of D/L
- Protection Order
What are the five principles of the Discrimination and Harassment Policy? (6) Clue:
C, V, Constructive, Rep, Alleg., Resolved
- Employees must adhere to CoC
- Values
- Constructive dialogue to try and resolve
- Right to representation and support
- Right to know substance of the allegation
- Resolved in a timely manner
The definition of Harassment has four criteria in relation to the behaviour in which ALL must be present to constitute harassment. What are the four criteria?
Clue: I, U, OHIT, RS (4)
- Not legitimate
- not welcomed and unsolicited
- offensive, humiliating, intimidating, threatening
- repeated or significant nature (detrimental effect on the employee)
What action can be taken for minor Discrimination and Harassment matters? (4)
- Do nothing
- Speak with respondent
- Letter to respondent
- Third party to speak with respondent
What are three key things employee are expected to do in regards to maintaining professional distance?
Clue: Maintain, Manage, Avoid (3)
- Maintain professional distance from those we deal with
- Manage personal relationships where imbalance of power or conflict of interest
- Avoid unethical or inappropriate relationships
What 3 main reasons can professional relationships be unequal? (3)
Clue: Disclose, Power, Vulnerable
- required to disclose private personal info, not reciprocated
- Power held to make decision (arrest, issue ION etc)
- Being vulnerable due to circumstances