1 Business Psychology of People

Question 1

On what levels do we utilise business psychology?

Answer 1

• individual level - making decisions, solving problems
• team level - formation of teams, designing work
• organisational level - creating company values

Question 2

What are the core areas of a business psychologist?

Answer 2

• employee performance and well-being
• talent management and recruitment
• leadership development
• organisational culture and change management
• team building and communication
• work-life balance and stress management

Question 3

What is the purpose of the Scientific Management by Francis Taylor?

Answer 3

in order to increase productivity by:
* systematic analysis of work
* training of workers
* cooperation between management and workers

Question 4

What factors is classical bureaucracy by Max Weber characterized by?

Answer 4

• hierarchy
• division of labor
• separation of position and person
• rules and procedures
• documentation

Question 5

What is the Human Relation Movement?

Answer 5

Conducted by the Hawthorne works which initially studied effects of various factors on productivity.
The result led to a finding that the mere awareness of being supervised or being part of the study affects the subject’s behaviour and therefore study results.

Question 6

What does the Human Resource Theory by Raymond Miles say?

Answer 6

Workers need to feel they are making an useful contribution and their job should be structured accordingly.

Question 7

What are the needs of Maslow’s hierarchy?

Answer 7

1. physiological needs - eating, sleeping
2. safety needs - having a home, job
3. social needs - belonging somewhere
4. esteem needs - being respected
5. self-actualisation - personal goals