06: CONTROLLING Flashcards
It means to exercise restraining or directing influence over someone or something (to regulate); to have power over (to rule); or to reduce the incidence or severity of (to moderate).
CONTROL
It is an important function that allows a person to adjust the operations of the organization to its predetermined outcomes.
CONTROL
It helps check errors and take corrective actions so that deviations from the standards are minimized and the stated goals of the organization are achieved in a desired manner.
CONTROL
Merely detect errors in the organization; act of foreseeing
CONTROL
Checking current performance against predetermined standards contained in the plants with a view to ensure adequate progress and satisfactory performance.
CONTROL by EDUARD FRANZ LEOPOLD BRECH
The measurement and correction of performance in order to make sure that enterprise objectives and the plans devised to attain them are accomplished.
CONTROLLING by HAROLD KOONTZ
Also known as Performance review, Performance evaluation, and Employee appraisal.
PERFORMANCE APPRAISAL
It is a method of control that documents and evaluates the job performance of an employee.
PERFORMANCE APPRAISAL
It is a part of career development and consist of regular reviews of employee performance within the organization.
PERFORMANCE APPRAISAL
Systematic and periodic process assess an employee’s productivity in relation to set criteria and organizational objectives.
PERFORMANCE APPRAISAL
Improves not only the quality of work but holds important implications for employee motivation and discontent.
EMPLOYEE PERFORMANCE APPRAISAL
It identifies the employee’s strengths and weaknesses and provides the employer on the employee’s capacity for retention and promotion.
EMPLOYEE PERFORMANCE APPRAISAL
The appraisal also guides the training needed to improve performance.
EMPLOYEE PERFORMANCE APPRAISAL
Varies depending on the type of job and the needs of the pharmacy.
EMPLOYEE PERFORMANCE APPRAISAL
COMMON FACTORS THAT CAN BE EVALUATED IN AN APPRAISAL:
- Can measure the employee output on an hourly, daily, weekly, or monthly basis.
UNIT OF OUTPUT
COMMON FACTORS THAT CAN BE EVALUATED IN AN APPRAISAL:
- Medical representatives may be measured through their sales per week; Pharmacists may be measured by the number of prescriptions dispensed per day.
UNITS OF OUTPUT
COMMON FACTORS THAT CAN BE EVALUATED IN AN APPRAISAL:
- Refers to the frequency of prescription errors, incorrect transactions, complaints, and other clerical mistakes that compromise the operations of the pharmacy.
QUALITY OF WORK
COMMON FACTORS THAT CAN BE EVALUATED IN AN APPRAISAL:
- An unquantifiable factor that is difficult to measure. The closest approximation could be the quality of work, punctuality, and the degree to which an employee can be relied on to do tasks.
DEPENDABILITY
COMMON FACTORS THAT CAN BE EVALUATED IN AN APPRAISAL:
- Includes employee’s knowledge of the job, pharmacy, and parent company policies, among others. This can be assessed through quarterly or yearly objective testing or informal interviews.
JOB KNOWLEDGE
COMMON FACTORS THAT CAN BE EVALUATED IN AN APPRAISAL:
- The employees’ willingness to work as a team is essential given that most pharmacies rely on a few people. Another unquantifiable factor but can be assessed through observing employee dynamics and monitoring conflicts at work.
ABILITY AND WILLINGNESS TO WORK WITH OTHERS
COMMON FACTORS THAT CAN BE EVALUATED IN AN APPRAISAL:
- The degree to which employees can work on their own and perform relatively unstructured tasks. These factors are difficult to measure, but can be determined through observation, monitoring, and psychological testing.
INITIATIVE AND ABILITY TO HANDLE AMBIGUITY
It is not complete until the appraisal has been personally discussed with the employee.
EMPLOYEE APPRAISAL PROCESS
APPRAISAL PROCESS
- Refers to the identification of measures that would distinguish between successful and unsuccessful performance.
ESTABLISHING STANDARDS AND MEASURES
APPRAISAL PROCESS
- Employees should communicate to employees the guidelines and protocols that will be used in the appraisal process. Standards and expectations should be clarified, and a feeling of involvement must be established.
COMMUNICATING JOB EXPECTATIONS
