02: PLANNING Flashcards

1
Q

Process of developing, organizing, and evaluating the activities required to achieve a desired goal. Organization’s purposeful effort to maximize the future success. May involve more than just the top-level managers.

A

PLANNING

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2
Q

STEPS IN THE PLANNING PROCESS:

A
  1. Orient the planning process to a singular direction or purpose (Vision/Mission)
  2. Assess the organization’s current situation or status
  3. Set goals
  4. Identify and develop strategies to achieve these goals
  5. Establish the objectives that will support the progress toward these goals
  6. Define the responsibilities and timelines for each objectives
  7. Write, communicate, and discuss the plan to individuals and units involved
  8. Monitor progress toward meeting goals and objectives
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3
Q

A French industrialist, the first to develop a theory on general management which is widely used today. His greatest contribution was his discussion of management principles and elements in 14 Principles of Management.

A

HENRI FAYOL

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4
Q

PRINCIPLES OF MANAGEMENT:
- Specialized jobs are assigned to various departments and /or positions. It implies a narrowly defined job for each employee.

A

DIVISION OF WORK

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5
Q

PRINCIPLES OF MANAGEMENT:
- Employees should have authority for ensuring the performance and completion of tasks assigned to them. Those with authority over some functions should also be held responsible for these functions.

A

AUTHORITY AND RESPONSIBILITY

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6
Q

PRINCIPLES OF MANAGEMENT:
- Refers to the limitation on the number of subordinates that a manager can effectively administer and control. There are only so many employees a manager can effectively supervise. A lower-level manager can oversee 8-20 employees, while the upper-level manager can supervise 4-8 employees. The lesser the number, the greater amount of communication between the managers and the subordinates.

A

SPAN OF CONTROL

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7
Q

PRINCIPLES OF MANAGEMENT:
- Employee must report to a single direct supervisor that is responsible. There must be an established chain of command, and every worker needs to be supervised by one and only one direct supervisor. A corollary of the above is the rule against “by passing”. The rule states, supervisor should avoid giving orders directly to subordinates of their subordinate.

A

UNITY OF COMMAND

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8
Q

PRINCIPLES OF MANAGEMENT:
- Group activities should have one boss and one plan with the same objective. Employees must understand and be willing to work toward the business’s goals.

A

UNITY OF DIRECTION

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9
Q

PRINCIPLES OF MANAGEMENT:
- Interest of one individual or group of individuals should not outweigh the interests of the business.

A

SUBORDINATION OF INDIVIDUAL INTEREST TO GENERAL INTEREST

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10
Q

PRINCIPLES OF MANAGEMENT:
- A fair method of payment that affords the maximum possible satisfaction to both employees and the employer. The principle is based on “equal pay for equal work”

A

REMUNERATION

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11
Q

PRINCIPLES OF MANAGEMENT:
- The extents to which authority is concentrated. The principle of management ensures that major policies and decisions are made only by the top management.

A

CENTRALIZATION

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12
Q

PRINCIPLES OF MANAGEMENT:
- Ultimate authority lies at the top and communication flows downward.

A

SCALAR CHAIN

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13
Q

PRINCIPLES OF MANAGEMENT:
- Ensures employees are assigned and resources are allocated properly in the organization

A

ORDER

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14
Q

PRINCIPLES OF MANAGEMENT:
- Involves fair and kind treatment of employees

A

EQUITY

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15
Q

PRINCIPLES OF MANAGEMENT:
- Unnecessary labor turnover can be the cause and the effect of bad management. Employees should be given enough time and opportunity to prove their worth o the company.

A

STABILITY TENURE

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16
Q

PRINCIPLES OF MANAGEMENT:
- Unnecessary elements that complicates the plan or the activity should be eliminated from all activities as well from the processes and the procedures .

A

SIMPLICITY

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17
Q

PRINCIPLES OF MANAGEMENT:
- “In union there is strength”. Emphasizes the need for teamwork and the importance of communication and cooperation in achieving goals of the team

A

ESPRIT DE CORPS

18
Q

TYPES OF PLANNING:
- Ensures the effectivity and efficiency of an organization. Addresses the organization’s vourse of action; Long term (5-20 yrs)

A

STRATEGIC ACTION

19
Q

TYPES OF PLANNING:
- Ensure the organization is prepared to effectively perform and accomplish its tasks and objectives or to strategize to achieve its goals; Short term (1-5 yrs)

A

OPERATIONAL PLANNING

20
Q

TYPES OF PLANNING:
- Determines the profitability of specific business or program. Used in deciding whether to invest or move forward with a program; Short term (1-5yrs)

A

BUSINESS PLANNING

21
Q

TYPES OF PLANNING:
- Guarantees the availability of resources needed to carry out its strategies to achieve the organization’s goals; Midterm (1-10yrs)

A

RESOURCE PLANNING

22
Q

TYPES OF PLANNING:
- Ascertains the coordination and orderly arrangement of an organization in order to face any challenges in the future; Midterm(1-10yrs)

A

ORGANIZATIONAL PLANNING

23
Q

TYPES OF PLANNING:
- Provides fallback for the organization in case the original plan fails or in case of an unforeseen event; Short or Long term (1-20yrs)

A

CONTINGENCY PLANNING

24
Q

Made based on evidence available from past experience and the likelihood of events in the future. However, risks is still involved.

A

DECISION

25
Q

Process of identifying and determining the organization’s goals, policies, and programs. Necessary to achieve specific objectives en route to those goals,an to establish methods to ensure that the policies and strategic programs are implemented; Effort to achieve optimal deployment of all resources within current and future restraints and limitations.

A

STRATEGIC PLANNING

26
Q

Desired goal—How it perceives itself to be in the future.

A

VISION

27
Q

Purpose

A

MISSION

28
Q

Should be concise but meaningful, motivational, and should be prompt people to strive for something greater; inspire employees to create different and better future for the organization.

A

VISION STATEMENT

29
Q

Defines the company—what it is and what it does; should be concise and should focus on the purpose of the organization.

A

MISSION STATEMENT

30
Q

A message to both customers and employees

A

MISSION STATEMENT/COMPANY SLOGAN

31
Q

Established at the organizational, departmental, or individual level.

A

OBJECTIVES

32
Q

A definite scope and suggest direction to maximize the efforts of a manager.

A

SET GOAL

33
Q

Method of shaping a company’s future and involves determining the organization’s long-term direction.

A

STRATEGY

34
Q

Basic steps in the plan’s course of action ans what the management intends to do to achieve its objectives.

A

STRATEGIC OUTLINES

35
Q

PROCESS OF STRATEGIC PLANNING:
- Defined as the planning of the steps necessary to organize the strategic planning effort—or the “planning for the planning”. Deals with defining the objectives of the plan and the procedures to follow to accomplish these objectives.

A

PRE-PLANNING PHASE

36
Q

PROCESS OF STRATEGIC PLANNING:
- Referred to as strategizing, in which ideas and suggestions are developed for the pharmacy organization.

A

PLANNING PHASE

37
Q

PROCESS OF STRATEGIC PLANNING:
- Phase involve three important steps:
1. communication
2. implementation
3. monitoring progress
- Requires managers and executives of the organization to understand the long term goals while determining and taking the steps necessary to accomplish the short term objectives

A

POST-PLANNING PHASE

38
Q

Refers to mapping out the necessary course of action to accomplish short term objectives through day-to-day tasks.

A

OPERATIONAL PLANNING

39
Q

Focuses on doing the right thing (effectiveness), whereas operational planning involves doing things properly (efficiency).

A

STRATEGIC PLANNING

40
Q

Outline of the tactical activities or tasks that must be executed in order to support the strategic planning; sometimes called ‘tactics’

A

OPERATIONAL PLAN

41
Q

Essence of management. The process of choosing a specific course of action from several possible alternatives even if it has already been planned or being planned.

A

DECISION MAKING