04 Working with ICT Flashcards

1
Q

Name 3 ICT facilities that a teleworker needs at home.

A
  • Secure broadband access to the internet
  • Access to company email
  • Mobile phone and/or extension on the company’s phone system
  • Laptop or desktop PC
  • Video conferencing software
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2
Q

Name the penalties for misuse of a company’s resources by an employee.

A
  • Informal warning
  • Formal written warning
  • Dismissal
  • Prosecution
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3
Q

Name security considerations when teleworking from home.

A
  • The employees home computer must have firewall and anti-virus software.
  • Any connections to the company’s systems should use a VPN (Virtual Private Network)
  • The employee should sign in with their username and password in order to authenticate who they are
  • Any sensitive emails and data sent over the network should be encrypted.
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4
Q

Secure broadband access to the internet is a facility that who needs where?

A

A teleworker needs at home

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5
Q

Access to the company email is a facility that who needs where?

A

A teleworker needs at home

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6
Q

A mobile phone and/or extension on the company’s phone system is a facility that who needs where?

A

A teleworker needs at home

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7
Q

A laptop or desktop PC is a facility that who needs where?

A

A teleworker needs at home

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8
Q

Video conferencing software is a facility that who needs where?

A

A teleworker needs at home

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9
Q

An informal warning is a penalty for what?

A

For misuse of a company’s resources by an employee.

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10
Q

A formal written warning is a penalty for what?

A

For misuse of a company’s resources by an employee.

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11
Q

Dismissal is a penalty for what?

A

For misuse of a company’s resources by an employee.

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12
Q

Prosecution is a penalty for what?

A

For misuse of a company’s resources by an employee.

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13
Q

An employees home computer requiring firewall and antivirus software is what?

A

A security consideration when teleworking from home.

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14
Q

Connections to the company’s systems requiring a VPN is what?

A

A security consideration when teleworking from home.

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15
Q

An employee signing in with their username and password in order to authenticate who they are is what?

A

A security consideration when teleworking from home.

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16
Q

Encrypting sensitive emails and data sent over the network is what?

A

A security consideration when teleworking from home.

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17
Q

What does VPN stand for?

A

Virtual Private Network

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18
Q

Name requirements of a typical Code of Conduct designed to prevent misuse of ICT resources.

A
  • Respect rights of others.
  • Abide by the law
  • Comply with software licensing agreements
  • Only access resources with authorisation
  • Only access data with authorisation
  • Only access resources necessary for the job role
  • Comply with security data policy
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19
Q

Respect the rights of other a requirement of what?

A

A typical Code of Conduct designed to prevent misuse of ICT resources.

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20
Q

Abiding by the law is a requirement of what?

A

A typical Code of Conduct designed to prevent misuse of ICT resources.

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21
Q

Complying with software licensing agreements is a requirement of what?

A

A typical Code of Conduct designed to prevent misuse of ICT resources.

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22
Q

Only accessing resources with authorisation is a requirement of what?

A

A typical Code of Conduct designed to prevent misuse of ICT resources.

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23
Q

Only accessing resources necessary for the employees job role is a requirement of what?

A

A typical Code of Conduct designed to prevent misuse of ICT resources.

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24
Q

Only accessing data with authorisation is a requirement of what?

A

A typical Code of Conduct designed to prevent misuse of ICT resources.

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25
Q

Complying with a security data policy is a requirement of what?

A

A typical Code of Conduct designed to prevent misuse of ICT resources.

26
Q

Name advantages of telecommuting (teleworking) for the employee.

A
  • No travel expenses
  • No time wasted commuting
  • Wider choice of where to live
  • Good for disabled people
  • Able to fit work around family commitments
27
Q

Having no travel expenses is a benefit of what and for who?

A

Telecommuting (teleworking) for the employee.

28
Q

Not wasting time commuting is a benefit of what and for who?

A

Telecommuting (teleworking) for the employee.

29
Q

Having a wider choice of where to live is a benefit of what and for who?

A

Telecommuting (teleworking) for the employee.

30
Q

Good for disabled people is a benefit of what and for who?

A

Telecommuting (teleworking) for the employee.

31
Q

The ability to fit work around family commitments is a benefit of what and for who?

A

Telecommuting (teleworking) for the employee.

32
Q

Name disadvantages of teleworking for the employee.

A
  • Possibility that the employee may have to cover additional home costs (for example, heating or internet).
  • The employee may feel isolated from their colleagues
  • The boundary between work and home is lost
  • Space in the home may be limited
33
Q

The possibility that the employee may have to cover additional home costs is a disadvantage of what and for who?

A

Telecommuting (teleworking) for the employee.

34
Q

Isolation from other colleagues is a disadvantage of what and for who?

A

Telecommuting (teleworking) for the employee.

35
Q

The boundary between work and home getting lost is a disadvantage of what and for who?

A

Telecommuting (teleworking) for the employee.

36
Q

Space in the home possibly being limited is a disadvantage of what and for who?

A

Telecommuting (teleworking) for the employee.

37
Q

Name advantages of teleworking for the employer.

A
  • The cost of office space is reduced.
  • The cost of office furniture, heating and air conditioning, cleaning and ICT equipment is reduced.
  • Staff might agree to work more flexible hours.
38
Q

Cost reductions is an advantage of what and for who?

A

Teleworking for the employer.

39
Q

Staff possibly agreeing to work more flexible hours is an advantage of what and for who?

A

Teleworking for the employer.

40
Q

Name the costs that are reduced for the employer by teleworking?

A
  • Office space
  • Office furniture
  • Heating
  • Air-con
  • Cleaning
  • ICT equipment
41
Q

Name disadvantages of teleworking for the employer.

A
  • The employer cannot be certain that their employees are actually working.
  • Security risks are more difficult to control.
  • Meetings are generally more difficult to conduct than face-to-face.
42
Q

Uncertainty that employees are working is a disadvantage of what and for who?

A

Teleworking for the employer.

43
Q

Security risks being more difficult to control is a disadvantage of what and for who?

A

Teleworking for the employer.

44
Q

Meetings being more difficult to conduct than face-to-face is a disadvantage of what and for who?

A

Teleworking for the employer.

45
Q

Name benefits of videoconferencing for a company.

A
  • Organisations don’t have to pay employees travel expenses
  • Meetings can be called at short notice
  • Employees are more productive when not travelling
  • Shorter meetings are more cost-effective
  • Employee training can be delivered remotely
  • Experts can be consulted remotely (such as doctors).
46
Q

Organisations not having to pay employees travel expenses is a benefit of what for who?

A

Videoconferencing for a company.

47
Q

Meetings being able to be called at short notice is a benefit of what for who?

A

Videoconferencing for a company.

48
Q

Employees being more productive when not travelling is a benefit of what for who?

A

Videoconferencing for a company.

49
Q

Short meetings being more cost-effective is a benefit of what for who?

A

Videoconferencing for a company.

50
Q

Employee training being able to be delivered remotely is a benefit of what for who?

A

Videoconferencing for a company.

51
Q

Experts being able to be consulted remotely is a benefit of what for who?

A

Videoconferencing for a company.

52
Q

Name disadvantages of videoconferencing for a company.

A
  • Employees may feel self-conscious and interaction can be awkward.
  • Physical products cannot be handled
  • Documents can only be signed electronically (some legal documents may require a ‘wet ink signature’).
  • Connections must be high bandwidth to be reliable
  • Employees on the road may only have mobile phones with small screens and limited battery life.
53
Q

Employees possibly feeling self-conscious is a disadvantage of what and for who?

A

Videoconferencing for a company.

54
Q

Possible awkward interactions is a disadvantage of what and for who?

A

Videoconferencing for a company.

55
Q

Physical products being unable to be handled is a disadvantage of what and for who?

A

Videoconferencing for a company.

56
Q

Documents only being able to be signed electronically is a disadvantage of what and for who?

A

Videoconferencing for a company.

57
Q

Connections having to be high bandwidth in order to be reliable is a disadvantage of what and for who?

A

Videoconferencing for a company.

58
Q

Employees on the road possibly only having mobile phones with small screens and limited battery life is a disadvantage of what and for who?

A

Videoconferencing for a company.

59
Q

Describe a Code of Conduct for employees.

A

A Code of Conduct for employees is a company agreement whereby an employee commits to obey the rules of the organisations and work within specified guidelines in regards to use of computer equipment and the internet.

60
Q

What is a company agreement whereby an employee commits to obey the rules of the organisations and work within specified guidelines in regards to use of computer equipment and the internet?

A

A Code of Conduct for employees.

61
Q

Name requirements of a typical Code of Conduct designed to protect ICT systems.

A
  • Don’t give anyone your password
  • Don’t download software or files without approval
  • Don’t click on email attachments from people you don’t know outside the organisation.
62
Q

Name ways that employees can misuse ICT resources.

A
  • Using facilities for non-business purposes.
  • Distribution of inappropriate or offensive content.
  • Deliberate or accidental breaches of copyright, the Data Protection Act 1998, or other laws.
  • Allowing viruses into the company’s IT systems
  • Selling confidential data to competitors.