02 exam udemy Flashcards

1
Q

You are a project manager for your company and are helping management choose a project. You’ve been presented with the following information: Project 1 has a net present value of $25,000 and will take five years to complete. Project 2 has a net present value of $45,000 and will take two years to complete. Project 3 has a net present value of $33,500 and will take six years to complete. Which project should your company choose to complete?
A. Project 1
B. Project 2
C. Project 3
D. All projects have equal value, so any project is applicable.

A

B. The NPV of $45,000 within two years is the greatest investment of capital. A is incorrect because Project 1 will take five years to complete and has a moderately low NPV. C is incorrect because Project 3 has a lower NPV than Project 2 and will take six years to complete. D is incorrect. The projects listed do not have equal value.

You are a project manager for your company and are helping management choose a project. You’ve been presented with the following information: Project 1 has a net present value of $25,000 and will take five years to complete. Project 2 has a net present value of $45,000 and will take two years to complete. Project 3 has a net present value of $33,500 and will take six years to complete. Which project should your company choose to complete?
A. Project 1
B. Project 2
C. Project 3
D. All projects have equal value, so any project is applicable.

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2
Q
You are the project manager for your organization and you’re working with management to determine the best project for your company. Beth, a manager, has suggested using linear programming to help determine the best project. Linear programming is an example of which project selection method?
A. Benefit/cost ratio
B. Constrained optimization
C. The comparative approach model
D. Prioritization
A

B. Constrained optimization methods are complex mathematical formulas and algorithms that are used to predict the success of projects, the variables within projects, and tendencies to move forward with selected project investments. A is incorrect because benefit/cost ratios examine the cost to benefits of multiple projects. C is incorrect. This approach compares the current project to others to determine the best choice of action. D is also incorrect. Prioritization is the priority assigned to multiple existing projects within an organization.

You are the project manager for your organization and you’re working with management to determine the best project for your company. Beth, a manager, has suggested using linear programming to help determine the best project. Linear programming is an example of which project selection method?
A. Benefit/cost ratio
B. Constrained optimization
C. The comparative approach model
D. Prioritization
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3
Q
You are the project manager for your organization and you’re working with your project team to help coach them on the processes within project management. During this coaching you explain the difference between constraints and assumptions and how this affects project initiation. You also explain how long-term projects and short-term projects may be measured differently during project ignition. In light of this conversion, customer demands, changes to the marketplace, and opportunity are all examples of which one of the following?
A. Project constraints
B. Project assumptions
C. Reasons for project initiation
D. The components of a long-term project
A

C. Projects can be initiated for varying reasons, though the most common are customer demands, changes to the marketplace, and opportunity. A is incorrect. These are not examples of project constraints. B is incorrect because these are not assumptions. D is also incorrect. These examples are not typical components within a long-term project. They may influence the project and are thus considerations for the project.

You are the project manager for your organization and you’re working with your project team to help coach them on the processes within project management. During this coaching you explain the difference between constraints and assumptions and how this affects project initiation. You also explain how long-term projects and short-term projects may be measured differently during project ignition. In light of this conversion, customer demands, changes to the marketplace, and opportunity are all examples of which one of the following?
A. Project constraints
B. Project assumptions
C. Reasons for project initiation
D. The components of a long-term project
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4
Q
Management must choose a project that will be the most profitable. This approach to project selection is based on which one of the following?
A. Linear programming
B. Capital management
C. The economic model
D. Multiobjective programming
A

C. This is a simple economic model for choosing the most profitable project. A is incorrect. Linear programming is an example of constrained optimization. B is incorrect because this term is not valid for this question. D is also incorrect. This is an example of constrained optimization.

Management must choose a project that will be the most profitable. This approach to project selection is based on which one of the following?
A. Linear programming
B. Capital management
C. The economic model
D. Multiobjective programming
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5
Q

You are the project manager of the NHJ Project. This project is to create a new software package for a client. You’re working with the client, business analysts, software developers, business developers, and the sales team to create the vision and requirements of the newly initiated project. Of the following, which one determines the scope of the project?
A. The project manager
B. The project sponsor
C. The performing organization’s management
D. The customer

A

D. The customer determines the requirements for the project. After all, the project is completed for the customer. A is incorrect because the project manager does not determine the requirements, but instead manages the methods to achieve them. B is incorrect because the project sponsor does not set the requirements for the project. C is also incorrect. The performing organization’s management does not set the requirements for the project. Management may have input to the process, but ultimately the customer sets the requirements of the project.

You are the project manager of the NHJ Project. This project is to create a new software package for a client. You’re working with the client, business analysts, software developers, business developers, and the sales team to create the vision and requirements of the newly initiated project. Of the following, which one determines the scope of the project?
A. The project manager
B. The project sponsor
C. The performing organization’s management
D. The customer

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6
Q

June is managing a project which was slated to last one year. The project is now entering its third year. Of the following, which statement is most applicable to this situation?
A. The project manager must break the project into subprojects.
B. The project scope has not been properly identified.
C. The project team must prevent any changes from entering the project.
D. The project needs to be stopped.

A

B. The project scope has likely not been properly identified, so the project is taking longer than it should. A is incorrect. There is no evidence in the information presented that the project should be broken into subprojects. C is incorrect. The project team may not have the power to approve or disapprove changes. In addition, the question does not provide adequate information to determine whether changes are the root of the problem. D is incorrect. There is not enough information presented to determine that the project should be stopped.

June is managing a project which was slated to last one year. The project is now entering its third year. Of the following, which statement is most applicable to this situation?
A. The project manager must break the project into subprojects.
B. The project scope has not been properly identified.
C. The project team must prevent any changes from entering the project.
D. The project needs to be stopped.

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7
Q

You are an IT project manager for your company and are currently defining the scope for a new project. The CIO defines project success as “implementation of standard technical components.” The project sponsor, on the other hand, defines project success as “achieving excellence in technology,” while the project customer defines project success as “the presence of sales-promoting features.” What should you do as the project manager?
A. Follow the customer’s opinion. It is their project.
B. Follow the CIO’s opinion. He is in charge.
C. Follow the sponsor’s opinion. He is in charge.
D. Talk with the stakeholders to define the project objectives in measurable metrics.

A

D. Measurable metrics cannot be applied to each of the stakeholders’ comments, and in order for the project to succeed, measurable metrics are needed. A is incorrect. The customer did not provide any metrics for the project’s success. B is incorrect. The CIO did not provide any metrics for the project’s success. C is also incorrect. The project sponsor did not provide any metrics for the project’s success.

You are an IT project manager for your company and are currently defining the scope for a new project. The CIO defines project success as “implementation of standard technical components.” The project sponsor, on the other hand, defines project success as “achieving excellence in technology,” while the project customer defines project success as “the presence of sales-promoting features.” What should you do as the project manager?
A. Follow the customer’s opinion. It is their project.
B. Follow the CIO’s opinion. He is in charge.
C. Follow the sponsor’s opinion. He is in charge.
D. Talk with the stakeholders to define the project objectives in measurable metrics.

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8
Q
Yolanda is the project manager of the newly initiated PD Project for her company. She’s working with the project team and the key stakeholders to review the project requirements and prep for the project scope creation. All of the following documents are needed to define the project scope except for which one?
A. The project charter
B. The scope management plan
C. The quality management plan
D. Requirements documentation
A

C. The quality management plan isn’t needed during scope definition. The define scope process has four inputs: the scope management plan, the project charter, requirements documentation, and the organizational process assets. A is incorrect. The project charter is an input to scope definition. B is incorrect. The project scope management plan is an input to scope definition. D is incorrect. Requirements documentation is an input to the define scope process.

Yolanda is the project manager of the newly initiated PD Project for her company. She’s working with the project team and the key stakeholders to review the project requirements and prep for the project scope creation. All of the following documents are needed to define the project scope except for which one?
A. The project charter
B. The scope management plan
C. The quality management plan
D. Requirements documentation
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9
Q
You are the project manager of the PHG Project. You and your project team need to verify a project assumption. Which one of the following can most help with this process?
A. Constraints
B. Historical information
C. Organizational policies
D. Project team members’ recollections
A

B. Historical information can most help with project assumptions. A is incorrect. Constraints will not help the project team verify an assumption. C is incorrect. Organizational policies will set the confines of the project, but they will not help the team verify an assumption. D is incorrect. Team member recollections are not as reliable as historical information since this is an input that is documented.

You are the project manager of the PHG Project. You and your project team need to verify a project assumption. Which one of the following can most help with this process?
A. Constraints
B. Historical information
C. Organizational policies
D. Project team members’ recollections
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10
Q
You are the project manager for your organization. You have just been assigned a new project with a predetermined budget of $250,000. This is an example of which one of the following?
A. Constraint
B. Assumption
C. Expert judgment
D. Functional structure
A

A. A predetermined budget is a project constraint. B is incorrect because this is not an example of an assumption. C is incorrect because this is not an expert judgment. D is also incorrect because this is not an example of a functional structure.

You are the project manager for your organization. You have just been assigned a new project with a predetermined budget of $250,000. This is an example of which one of the following?
A. Constraint
B. Assumption
C. Expert judgment
D. Functional structure
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11
Q
You have just taken over a failing project. In your initial review of the project schedule, you realize the previous project manager has made no exceptions for travel delays. This is an example of which one of the following?
A. Constraint
B. Assumption
C. Schedule variances
D. Critical path activity
A

B. The previous project manager has made an assumption that there will be no delays when project team members travel. A is incorrect because this is not a constraint. C is incorrect because this is not a schedule variance, or if it is, there isn’t enough information provided to make this decision. D is also incorrect because there isn’t enough information provided to determine that this is a critical path activity.

You have just taken over a failing project. In your initial review of the project schedule, you realize the previous project manager has made no exceptions for travel delays. This is an example of which one of the following?
A. Constraint
B. Assumption
C. Schedule variances
D. Critical path activity
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12
Q
You are the project manager for your organization. The ART Project, which you have been working on for the last two months, has a very strict cost constraint, high requirements for quality, and must be completed within the next eight months. If the project exceeds its budget by more than 1 percent, management will deem the project a failure. Changes to your project have caused the project costs to increase slightly, thereby expanding the project schedule by two weeks. Of the following, which control mechanism is the most important in this project?
A. Time control
B. Cost control
C. Quality control
D. Scope control
A

B. The predominant constraint on this project is cost, so cost control is the best answer. A is incorrect. While time is important, cost is the defined constraint. C is incorrect. Quality is always important, but quality is affected by the project’s cost constraint. D is also incorrect. Scope control is important to a project, but cost control is of higher importance based on the information that the question provides. While changes to the scope can affect cost, unacceptable work within the scope can also affect cost.

You are the project manager for your organization. The ART Project, which you have been working on for the last two months, has a very strict cost constraint, high requirements for quality, and must be completed within the next eight months. If the project exceeds its budget by more than 1 percent, management will deem the project a failure. Changes to your project have caused the project costs to increase slightly, thereby expanding the project schedule by two weeks. Of the following, which control mechanism is the most important in this project?
A. Time control
B. Cost control
C. Quality control
D. Scope control
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13
Q
A new project is forming to create a new warehouse. The warehouse plans call for completion within one year if the expected resources are available. Management requires the in-house development team on this project. The project manager and the project sponsor, however, feel the available resources are committed to too many other projects and won’t have adequate availability to the new project. Because of all this, additional time will be needed in developing which one of the following?
A. A team development plan
B. A resource-limited schedule
C. A procurement management plan
D. A responsibility assignment matrix
A

B. Because the project team is assigned to many different projects and is not readily available for the project work, the project manager should develop a resource-limited schedule. A is incorrect. A team development plan is a subsidiary plan to train the project team on new or missing skills. C is incorrect because procurement is not an option in this instance. D is also incorrect because the responsibility assignment matrix is not needed at this time in the project.

A new project is forming to create a new warehouse. The warehouse plans call for completion within one year if the expected resources are available. Management requires the in-house development team on this project. The project manager and the project sponsor, however, feel the available resources are committed to too many other projects and won’t have adequate availability to the new project. Because of all this, additional time will be needed in developing which one of the following?
A. A team development plan
B. A resource-limited schedule
C. A procurement management plan
D. A responsibility assignment matrix
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14
Q
You are the project manager of the NHQA Project for your company and you’re working with the functional managers to define all of the needed resources on your construction project. All of the following are resources except for which one?
A. People
B. Equipment
C. Materials
D. Time
A

D. Time is not a resource since it is necessary to complete the project work. A is incorrect because people are resources. B is incorrect because equipment is an example of a resource. C is also incorrect because materials are resources.

You are the project manager of the NHQA Project for your company and you’re working with the functional managers to define all of the needed resources on your construction project. All of the following are resources except for which one?
A. People
B. Equipment
C. Materials
D. Time
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15
Q

Henry is the project manager of the GHY Project for his company. He’s working with the project team to develop a robust project plan for the project. Bethanne, one of the project team members, doesn’t understand why so much time is needed for the project plan and wants to get to work on the project more quickly. Harold should explain that the project plan is used for all except one of the following. Which one isn’t it used for?
A. Guiding the project’s execution
B. Documenting project planning assumptions
C. Creating methods to assign project resources to stakeholders
D. Facilitating communication among stakeholders

A

C. The project plan does not provide methods to assign the project resources to stakeholders. A is incorrect because the project plan does guide project execution. B is incorrect because the project plan does guide project planning assumptions. D is also incorrect because the project plan does facilitate communication among stakeholders.

Henry is the project manager of the GHY Project for his company. He’s working with the project team to develop a robust project plan for the project. Bethanne, one of the project team members, doesn’t understand why so much time is needed for the project plan and wants to get to work on the project more quickly. Harold should explain that the project plan is used for all except one of the following. Which one isn’t it used for?
A. Guiding the project’s execution
B. Documenting project planning assumptions
C. Creating methods to assign project resources to stakeholders
D. Facilitating communication among stakeholders

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16
Q
There are many things you’ll need to plan for in project management, but you’ll always need to address the triple constraints of project management. What are the triple constraints of project management?
A. Time, cost, and scope
B. Time, schedule, and cost
C. Time, resources, and scope
D. Schedule, quality, and budget
A

A. The triple constraints are time, cost, and scope. B, C, and D are all incorrect because each is a false statement.

There are many things you’ll need to plan for in project management, but you’ll always need to address the triple constraints of project management. What are the triple constraints of project management?
A. Time, cost, and scope
B. Time, schedule, and cost
C. Time, resources, and scope
D. Schedule, quality, and budget
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17
Q
You must have an engineer on your project for the entire second phase. If you do not have an engineer available, the project will fail. The demand for the engineer can best be described as what?
A. An assumption
B. A constraint
C. A risk
D. A staffing issue
A

B. The demand for an engineer is a resource constraint. A is incorrect because this is not an assumption. C is incorrect. This is not a risk because the question does not define whether or not the resource is available. Not enough information is provided in the question to know if there are many engineers available or none at all. In addition, risk does not answer the question as well as B does. D is incorrect because this statement is false.

You must have an engineer on your project for the entire second phase. If you do not have an engineer available, the project will fail. The demand for the engineer can best be described as what?
A. An assumption
B. A constraint
C. A risk
D. A staffing issue
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18
Q
You and your project team are executing a plan to install a new piece of software on every computer within your organization. Your project team has discovered that not all of the computers within the organization can run the new software the way they had hoped. This is an example of which one of the following?
A. Assumption
B. Constraint
C. Risk
D. Planning
A

A. The project team is operating under an assumption that all of the computers can run the new software. B is incorrect because this is not a constraint, but an assumption. C is also incorrect. Though there may be a risk present that the computers may not be able to load and run the application, initially the project team was operating under an assumption. D is incorrect as well. This statement is too general and does not answer the question as well as A does.

You and your project team are executing a plan to install a new piece of software on every computer within your organization. Your project team has discovered that not all of the computers within the organization can run the new software the way they had hoped. This is an example of which one of the following?
A. Assumption
B. Constraint
C. Risk
D. Planning
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19
Q
Your project is to build a bridge in your city. The project must be completed by December 1 or your company will have to pay $10,000 a day in fines. This is an example of which one of the following?
A. Assumption
B. Critical chain method planning
C. A cost constraint
D. A schedule constraint
A

D. The project must be completed by December 1, so this is an example of schedule constraint. A is incorrect because this is not an assumption. B is incorrect because this answer is not valid for this question. C is also incorrect because this is not a cost constraint. The $10,000 penalty is only assessed if the project does not complete on time. In addition, in some instances it is more cost-effective to be late with the project deliverable, accept the penalty, and deliver a higher-quality project.

Your project is to build a bridge in your city. The project must be completed by December 1 or your company will have to pay $10,000 a day in fines. This is an example of which one of the following?
A. Assumption
B. Critical chain method planning
C. A cost constraint
D. A schedule constraint
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20
Q
You are the project manager of the AAA Project, which requires different skills by different team members at various times throughout the project. Which of the following should detail how team members are brought on to, and released from, the project?
A. The procurement management plan
B. The staffing management plan
C. Organizational planning
D. The cost management plan
A

B. The staffing management plan details how project team members will be brought on to the project and excused from it. A is incorrect. The procurement management plan is not applicable to this question. C is incorrect. Organizational planning is the process of mapping the project’s roles and responsibilities, and reporting relationships to the appropriate people or groups of people. D is incorrect. The cost management plan dictates how cost variances will be managed.

You are the project manager of the AAA Project, which requires different skills by different team members at various times throughout the project. Which of the following should detail how team members are brought on to, and released from, the project?
A. The procurement management plan
B. The staffing management plan
C. Organizational planning
D. The cost management plan
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21
Q

Resource planning is an important component of every project. You’ll need to know when resources are needed, when they’ll be released from the project, and what the schedule of each resource is. One tool, a resource histogram, can help with project planning. What is the purpose of a resource histogram?
A. It allows the project manager to identify when workers will be working on particular project activities.
B. It allows the project manager to determine how many resources are used in a given month on the project.
C. It allows the project manager to determine the cost of the resources.
D. It allows the project manager to identify slipping resources.

A

B. Resource histograms are charts that illustrate when workers are used in a project. A is incorrect. Resource histograms show collective time, not the time mapped to individual project activities. C is incorrect. Resource histograms do not map costs to project activities. D is incorrect. Resource histograms do not identify resources that may be slipping on activities.

Resource planning is an important component of every project. You’ll need to know when resources are needed, when they’ll be released from the project, and what the schedule of each resource is. One tool, a resource histogram, can help with project planning. What is the purpose of a resource histogram?
A. It allows the project manager to identify when workers will be working on particular project activities.
B. It allows the project manager to determine how many resources are used in a given month on the project.
C. It allows the project manager to determine the cost of the resources.
D. It allows the project manager to identify slipping resources.

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22
Q
You are the project manager of the BNH Project. You have the following project team members: Thomas, who’s very excited about the project work and will work overtime if needed; Emily, who always works overtime; Henry, who’s well-liked by the customer and can work overtime if needed; and Samantha, who always completes the project requirements. Who is the best project team member for this project?
A. Thomas
B. Emily
C. Henry
D. Samantha
A

D. Samantha always completes the project requirements, so she is the best resource for the project. A is incorrect. Thomas may be excited and willing, but the question does not indicate whether he can complete the project requirements. B is incorrect. Emily may work overtime, but the question does not indicate whether she can complete the project requirements. In addition, a worker who always works overtime can increase project costs. C is also incorrect. Henry is well liked by the customer and can work overtime if needed, but the question does not indicate whether he can complete the project requirements. Unless the customer asks specifically for Henry, and Henry can complete the project requirements, he is not needed on the project.

You are the project manager of the BNH Project. You have the following project team members: Thomas, who’s very excited about the project work and will work overtime if needed; Emily, who always works overtime; Henry, who’s well-liked by the customer and can work overtime if needed; and Samantha, who always completes the project requirements. Who is the best project team member for this project?
A. Thomas
B. Emily
C. Henry
D. Samantha
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23
Q
Projects rely on the project manager to lead and direct the project work and the project team to execute the project work. Which one of the following will help a project manager determine which project team members complete activities in a project?
A. Functional managers
B. The responsibility assignment matrix
C. A network diagram
D. The work breakdown structure
A

B. The responsibility matrix reveals who does what in a project. A is incorrect. Functional managers will know what their employees’ roles are in a project, but it’s likely they won’t be a good resource to find out detailed information. C is incorrect because network diagrams illustrate the sequence of project activities. D is also incorrect because the WBS does not map team members to the project components.

Projects rely on the project manager to lead and direct the project work and the project team to execute the project work. Which one of the following will help a project manager determine which project team members complete activities in a project?
A. Functional managers
B. The responsibility assignment matrix
C. A network diagram
D. The work breakdown structure
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24
Q

Your organization is launching a new project that is similar to an older project. Which one of the following can streamline the project planning process?
A. Relying on the project deliverables of the previous project
B. Using the previous project’s risk matrix chart to guide the current project’s risk management planning session
C. Using the WBS of the previous project as a template for this project’s WBS
D. Reviewing the project’s financial control systems

A

C. The WBS of the previous project that was similar to the current project is the best choice. A is incorrect because the deliverable of the previous project won’t help with the planning of the current project as much as the prior project’s WBS will. B is incorrect. The previous project’s risk matrix chart may help guide the risk assessment, identification, and risk response process, but it won’t help the risk management planning session. Plus, the WBS for the current project is needed as well to complete this process, so that makes C the better choice. D is incorrect. The financial controls are most likely universal to all projects within an organization; they don’t simply operate on a per-project basis. Furthermore, if the projects did have independent financial controls, the WBS would still be needed to complete cost estimating and budgeting.

Your organization is launching a new project that is similar to an older project. Which one of the following can streamline the project planning process?
A. Relying on the project deliverables of the previous project
B. Using the previous project’s risk matrix chart to guide the current project’s risk management planning session
C. Using the WBS of the previous project as a template for this project’s WBS
D. Reviewing the project’s financial control systems

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25
Q
What is the process of subdividing project deliverables into smaller, more manageable components called? (Choose the best answer.)
A. Decomposition
B. WBS composition
C. Progressive elaboration
D. Work packages
A

A. The subdivision of project deliverables into smaller, more manageable components is called decomposition. B is incorrect because this term is not valid for this question. C is incorrect because progressive elaboration describes any process that progressively elaborates on its theme. For example, the concept of building a house may be developed into a sketch, which is then developed into blueprints, and so on. D is incorrect because work packages are the smallest item in the WBS.

What is the process of subdividing project deliverables into smaller, more manageable components called? (Choose the best answer.)
A. Decomposition
B. WBS composition
C. Progressive elaboration
D. Work packages
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26
Q
You and the project team have just created a WBS for your project. Each item within the work package is recognized by a unique identifier. Your boss wants to know where the numbering scheme came from. Which of the following would be the best explanation to give him?
A. A charter of accounts
B. A code of projects
C. A chart of accounts
D. A code of accounts
A

D. The code of accounts is the unique numbering system for each element in the WBS. A is incorrect because this term isn’t valid. B is incorrect because the code of project is not a valid term. C is also incorrect because the chart of accounts is a numbering system to track costs by category within the project.

You and the project team have just created a WBS for your project. Each item within the work package is recognized by a unique identifier. Your boss wants to know where the numbering scheme came from. Which of the following would be the best explanation to give him?
A. A charter of accounts
B. A code of projects
C. A chart of accounts
D. A code of accounts
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27
Q
You are the project manager of the NHQ Project for your company. This project is to create a new condo building in your city and is scheduled to last for just ten months. Your project team has just decomposed all of the project deliverables for their construction project. What is the document that the decomposition creates?
A. An organizational breakdown structure
B. A work breakdown structure
C. A bill of materials
D. A resource breakdown structure
A

B. The project team has created the work breakdown structure. A is incorrect. The organizational breakdown structure defines the hierarchy of the project organization. C is incorrect as well because the bill of materials is a definition of all the materials required to complete the project work. D is also incorrect because the resource breakdown structure illustrates the resources used within the project.

You are the project manager of the NHQ Project for your company. This project is to create a new condo building in your city and is scheduled to last for just ten months. Your project team has just decomposed all of the project deliverables for their construction project. What is the document that the decomposition creates?
A. An organizational breakdown structure
B. A work breakdown structure
C. A bill of materials
D. A resource breakdown structure
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28
Q

You and your project team are working on the creation of the project’s WBS. Some of the elements cannot be decomposed until late in the project. What approach can the project team take in this scenario?
A. Decompose the packages as far as they can based on the current information.
B. Decompose the packages as far as they can based on past projects’ performances.
C. Utilize rolling wave planning.
D. The project work must be fully decomposed in order for the project’s work authorization system to be active.

A

C. The project team should utilize rolling wave planning, which would allow the project team to revisit the deliverables that need to be decomposed as more information becomes available. A is incorrect because this answer does not fully satisfy the question. B is incorrect. It may be useful to use the WBS of past projects, but this answer assumes that the past projects are similar. In addition, the question states that some of the deliverables cannot be decomposed until later in the project duration. D is incorrect because this is not a true statement.

You and your project team are working on the creation of the project’s WBS. Some of the elements cannot be decomposed until late in the project. What approach can the project team take in this scenario?
A. Decompose the packages as far as they can based on the current information.
B. Decompose the packages as far as they can based on past projects’ performances.
C. Utilize rolling wave planning.
D. The project work must be fully decomposed in order for the project’s work authorization system to be active.

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29
Q
You, a project manager, must know all of the components of a project plan and be able to explain the importance, significance, and depth of each project management planning component. One document you’ll use often in project planning is the WBS. What is the smallest item in the WBS called? (Choose the best answer.)
A. A work package
B. A deliverable
C. A project component
D. A leaf object
A

A. The smallest item in the WBS is called the work package. B is incorrect. This answer may be true, but it is not the best choice for the question. C is incorrect because this is not the best choice for the question. D is incorrect because this is not a true statement.

You, a project manager, must know all of the components of a project plan and be able to explain the importance, significance, and depth of each project management planning component. One document you’ll use often in project planning is the WBS. What is the smallest item in the WBS called? (Choose the best answer.)
A. A work package
B. A deliverable
C. A project component
D. A leaf object
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30
Q

All except one of the following activities are usually involved in the creation of the WBS. Which one is the exception?
A. Identifying the deliverables and related work
B. Structuring and organizing the WBS
C. Developing and assigning identification codes to the WBS components
D. Evaluating the project risk components

A

D. Project risk assessment and evaluations come after the WBS has been created. A, B, and C are incorrect because each is part of the WBS creation.

All except one of the following activities are usually involved in the creation of the WBS. Which one is the exception?
A. Identifying the deliverables and related work
B. Structuring and organizing the WBS
C. Developing and assigning identification codes to the WBS components
D. Evaluating the project risk components

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31
Q

Joan is the project manager of the NQQ Project for her company and she’s working with the project team to create the work breakdown structure (WBS). What is the purpose of the WBS? (Choose the best answer.)
A. It identifies the project.
B. It organizes and defines the project scope.
C. It helps the project team visualize the project work.
D. It identifies areas of the project that need more planning.

A

B. The WBS organizes and defines the project scope. A is incorrect because this is not the purpose of the WBS. C is incorrect. Though the WBS is a visual component, this is not its primary purpose. D is incorrect. This statement may be true, but this is not the purpose of the WBS.

Joan is the project manager of the NQQ Project for her company and she’s working with the project team to create the work breakdown structure (WBS). What is the purpose of the WBS? (Choose the best answer.)
A. It identifies the project.
B. It organizes and defines the project scope.
C. It helps the project team visualize the project work.
D. It identifies areas of the project that need more planning.

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32
Q
You are creating a plan to control how changes to the project scope will be permitted. Which one of the following would be the name of this plan?
A. The change control system
B. The cost management plan
C. The scope management plan
D. The risk management plan
A

C. The scope management plan explains how the project scope will be managed and how scope changes will be factored into the project plan. A is incorrect because the change control system (CCS) is the process of how changes are presented, processed, documented, and managed. B is incorrect because the cost management plan dictates how cost variances will be managed. D is incorrect because the risk management plan details how risks are planned for and responded to.

You are creating a plan to control how changes to the project scope will be permitted. Which one of the following would be the name of this plan?
A. The change control system
B. The cost management plan
C. The scope management plan
D. The risk management plan
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33
Q
Your project is not costing as much as you predicted. If you do not use your entire budget allotment for the first phase of the project, you will receive a budget reduction for the second phase of your project. You elect to order slightly better materials that will provide a higher quality product for the customer, but that will also allow you to meet the predicted budget for this phase of the project. This condition is best described as which one of the following?
A. Effective cost management
B. Integrated change control
C. Gold plating
D. Parkinson’s Law
A

C. When a project manager delivers higher-grade materials than what is needed to drive up the price of the project, this is known as gold plating. It is not an effective project management method. A is incorrect because this is not effective cost management. B is incorrect. Integrated change control is the process of integrating changes across the entire project. D is also incorrect because this is not Parkinson’s Law. Parkinson’s Law states that work will expand to fulfill the time allotted to it.

Your project is not costing as much as you predicted. If you do not use your entire budget allotment for the first phase of the project, you will receive a budget reduction for the second phase of your project. You elect to order slightly better materials that will provide a higher quality product for the customer, but that will also allow you to meet the predicted budget for this phase of the project. This condition is best described as which one of the following?
A. Effective cost management
B. Integrated change control
C. Gold plating
D. Parkinson’s Law
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34
Q
You are the project manager for your organization and are currently determining which resource is the best fit for each of the project activities. Thus, you are completing which one of the following?
A. Project human resource management
B. Project role assignment
C. The development of the project team
D. The fulfillment of staff acquisitions
A

A. Project human resource management is the process of successfully applying the right resource to the project work in the most effective way in order to accomplish the project goals while maintaining cost and schedule. B is incorrect because role assignment is not a viable choice for this question. C is incorrect. Developing the project team involves updating skill sets and team relationships, so it is not a viable choice. D is also incorrect because the question does not indicate that project team members need to be acquired for the project.

You are the project manager for your organization and are currently determining which resource is the best fit for each of the project activities. Thus, you are completing which one of the following?
A. Project human resource management
B. Project role assignment
C. The development of the project team
D. The fulfillment of staff acquisitions
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35
Q

John is the project sponsor for your project and you’ve been working with him regarding some quality and risk issues. Which of the following statements is true about the project sponsor’s activities?
A. The project sponsor manages the project with the project manager.
B. The project sponsor assigns the project team members to specific project activities.
C. The project sponsor allows the project manager to make all decisions in a functional environment.
D. The project sponsor ensures the project manager has the necessary resources to complete the project.

A

D. The project sponsor does ensure that the project manager has the necessary resources to complete the project. A is incorrect because the project sponsor does not manage with the project manager. B is incorrect because the project sponsor does not assign project team members to activities; the project manager does. C is also incorrect because a project manager has little to no authority in a functional environment.

John is the project sponsor for your project and you’ve been working with him regarding some quality and risk issues. Which of the following statements is true about the project sponsor’s activities?
A. The project sponsor manages the project with the project manager.
B. The project sponsor assigns the project team members to specific project activities.
C. The project sponsor allows the project manager to make all decisions in a functional environment.
D. The project sponsor ensures the project manager has the necessary resources to complete the project.

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36
Q
You and another project manager are in competition for Juan. Both of you need him for activities on your projects full-time, but your projects overlap in schedule. This is an example of which one of the following?
A. Resource pool availability
B. Conflict management
C. Ivory tower
D. Resource constraint
A

D. If certain activities require a worker with a highly specialized skill, these activities are resource-dependent. A is incorrect because while the availability of the resources must be examined, this is an example of resource-dependent activities. B is incorrect because the question does not provide enough information to determine if conflict management was involved or successful. C is also incorrect. Ivory tower is slang for resources that involve the only worker with a highly specialized skill set. Usually the individual is in demand and may develop a cocky attitude about their abilities within the organization.

You and another project manager are in competition for Juan. Both of you need him for activities on your projects full-time, but your projects overlap in schedule. This is an example of which one of the following?
A. Resource pool availability
B. Conflict management
C. Ivory tower
D. Resource constraint
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37
Q

Management has asked you to create an Ishikawa diagram for your new project. An Ishikawa diagram aims to do which one of the following?
A. Facilitate design of experiments
B. Complete the statistical analysis of defects
C. Offer insight into problems that are causing failure
D. Offer a complete cause-and-effect analysis

A

D. An Ishikawa diagram facilitates cause-and-effect analysis. A is incorrect because Ishikawa diagrams do not facilitate design of experiments. B is incorrect because control charts and Pareto charts complete the statistical analysis of defects. C is also incorrect because a Pareto chart offers insights into problems that are causing failure.

Management has asked you to create an Ishikawa diagram for your new project. An Ishikawa diagram aims to do which one of the following?
A. Facilitate design of experiments
B. Complete the statistical analysis of defects
C. Offer insight into problems that are causing failure
D. Offer a complete cause-and-effect analysis

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38
Q
A project manager has a project team member whose work is consistently not in alignment with the quality metrics as required by the customer. This discrepancy results in rework and wasted time. What should the project manager do?
A. Adjust the quality baseline.
B. Implement corrective actions.
C. Discipline the project team member.
D. Update the quality management plan.
A

B. Corrective actions are actions taken to bring future performance into alignment with the project plan. A is incorrect because adjusting the quality baseline will not change what is expected from the customer. C is incorrect. Corrective actions may include disciplining the project team member and other mechanisms to prevent the problem from recurring. D is also incorrect because updating any plans will not solve the actual problem of unacceptable work.

A project manager has a project team member whose work is consistently not in alignment with the quality metrics as required by the customer. This discrepancy results in rework and wasted time. What should the project manager do?
A. Adjust the quality baseline.
B. Implement corrective actions.
C. Discipline the project team member.
D. Update the quality management plan.
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39
Q
Complete this statement: Low \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ may not be a problem; low \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ always is.
A. Quality, grade
B. Quality, craft
C. Grade, quality
D. Targets, quality
A

C. Low grade may not be a problem if that is what the customer has asked for. Low quality, however, is always a problem. A, B, and D are incorrect because these are not viable choices for this question.

Complete this statement: Low \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ may not be a problem; low \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ always is.
A. Quality, grade
B. Quality, craft
C. Grade, quality
D. Targets, quality
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40
Q
You are the project manager of a project to solve customer service problems in your company’s call center. You would like to create a chart showing the frequency of problems your project team has identified. What is the name of the chart you would like to create?
A. A Pareto chart
B. A control chart
C. A flowchart
D. A Gantt chart
A

A. A Pareto chart lists the problems and shows their frequency of events. B is incorrect because control charts are a graphic display of the end results of a process sampling over time. C is incorrect because flowcharts show the relationship between components in a system. D is incorrect because a Gantt chart shows activity time mapped to a calendar.

You are the project manager of a project to solve customer service problems in your company’s call center. You would like to create a chart showing the frequency of problems your project team has identified. What is the name of the chart you would like to create?
A. A Pareto chart
B. A control chart
C. A flowchart
D. A Gantt chart
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41
Q

You are the project manager of a project to manufacture a new product. The project is almost complete. The initial product is being tested and the quality engineers discover that a part is seven millimeters off target. Because of the errors, the product is rejected. What is the likely outcome of this scenario?
A. A change request must be immediately created to change the product’s design.
B. The project team must rework the part to correct the problem.
C. The project is deemed a failure and is canceled.
D. The prototype is discarded and the design document is re-created.

A

B. The project is not over. Rework must be done to bring the project back into alignment with the product requirements. A is incorrect. A change request is not the best answer for this question. Rework is required instead to correct the problem. A change request signifies an addition or subtraction from the project scope. C is incorrect because this is not a viable option. D is incorrect because the design document is not re-created. Rework is completed to meet the project objectives.

You are the project manager of a project to manufacture a new product. The project is almost complete. The initial product is being tested and the quality engineers discover that a part is seven millimeters off target. Because of the errors, the product is rejected. What is the likely outcome of this scenario?
A. A change request must be immediately created to change the product’s design.
B. The project team must rework the part to correct the problem.
C. The project is deemed a failure and is canceled.
D. The prototype is discarded and the design document is re-created.

42
Q

You are the project manager for your organization and you’re currently mentoring Marcy in the principles of project management. She does not understand the difference between quality and grade. Which of the following statements would best explain to Marcy what grade is?
A. Grade is the degree of perfection a component has.
B. Grade is the category or rank given to a component with the same functionality but different technical characteristics.
C. Grade is the category or rank given to a component with the same functionalities.
D. Grade is the category or rank given to project work as deemed by the customer.

A

B. Grade, according to the PMP Study Guide, “is a category or rank given to entities having the same functional use but different technical characteristics.” A is incorrect. Grade and perfection may seem related, but a high grade of a component may still have multiple imperfections. C is incorrect because the products being measured for grade have the same functionality, but different characteristics. Consider travel, where travelers have coach, business class, and first class. D is incorrect. The customer has input to the quality and desire for a particular grade of the component, but does not determine what the grade may be.

You are the project manager for your organization and you’re currently mentoring Marcy in the principles of project management. She does not understand the difference between quality and grade. Which of the following statements would best explain to Marcy what grade is?
A. Grade is the degree of perfection a component has.
B. Grade is the category or rank given to a component with the same functionality but different technical characteristics.
C. Grade is the category or rank given to a component with the same functionalities.
D. Grade is the category or rank given to project work as deemed by the customer.

43
Q

You are a project manager responsible for the implementation of a software program. Your project team will travel to several hundred remote locations to install the software on-site. Project team members are reporting that the stakeholders in the locations are asking them to do extra configuration work as part of the install. If the changes are routed through the change control system, it may be several days before the changes can happen, and the project team members are only on-site for two days at each location. What should you do?
A. Refuse the changes because they are outside of the original project scope.
B. Evaluate the changes that have been requested so far in the project and determine if the changes are valid. If so, blanket-approve the changes if other sites request them.
C. Evaluate the changes that have been requested so far in the project and determine if the changes are valid. If so, approve the changes as part of the installation process for all sites.
D. Require all changes to flow through the change control system. If changes are approved, they’ll be added at a later date and time if the project team agrees to complete the work.

A

C. If the changes the stakeholders are requesting at each of the sites are valid requests that should be approved, the project manager should integrate these changes across all installations, not just for the customers who request the changes. A is incorrect because if the changes are valid, they should be approved. B is incorrect because changes should be uniform across the project, not piecemeal. D is also incorrect. Adding the changes later rather than anticipating the change requests is not cost-effective. The project manager should evaluate the changes and implement them as part of the project plan.

You are a project manager responsible for the implementation of a software program. Your project team will travel to several hundred remote locations to install the software on-site. Project team members are reporting that the stakeholders in the locations are asking them to do extra configuration work as part of the install. If the changes are routed through the change control system, it may be several days before the changes can happen, and the project team members are only on-site for two days at each location. What should you do?
A. Refuse the changes because they are outside of the original project scope.
B. Evaluate the changes that have been requested so far in the project and determine if the changes are valid. If so, blanket-approve the changes if other sites request them.
C. Evaluate the changes that have been requested so far in the project and determine if the changes are valid. If so, approve the changes as part of the installation process for all sites.
D. Require all changes to flow through the change control system. If changes are approved, they’ll be added at a later date and time if the project team agrees to complete the work.

44
Q
In the early stages of a project, this event is easy to accept. Later in the project, it is difficult to accept. What is the event?
A. Change
B. Risk
C. Team development
D. Scope validation
A

A. Change is easily accepted in the beginning of a project. As the project moves toward completion, change is harder to incorporate. B is incorrect. Risk is only accepted based on its impact on the project and the performing organization’s utility function. Recall that the utility function is an organization’s willingness to accept risk. C is incorrect because team development happens throughout the project. D is incorrect because scope validation happens throughout the project at phase completion, at major project deliverables, and at project completion.

In the early stages of a project, this event is easy to accept. Later in the project, it is difficult to accept. What is the event?
A. Change
B. Risk
C. Team development
D. Scope validation
45
Q
A stakeholder has proposed some changes that will enhance the deliverable of the project. Where is the scope change control system documented?
A. The change control plan
B. The project scope management plan
C. The cost management plan
D. The quality management plan
A

B. The change control system is documented in the project scope management plan. A is incorrect because this is not a valid project management plan. C is incorrect because this plan does not define change control. D is also incorrect for the same reason.

A stakeholder has proposed some changes that will enhance the deliverable of the project. Where is the scope change control system documented?
A. The change control plan
B. The project scope management plan
C. The cost management plan
D. The quality management plan
46
Q
A change has been approved for your project. This change will cause the project to increase in costs by $25,000. What needs to be updated as a result of this change? (Choose the best answer.)
A. The change control plan
B. Project cost estimates
C. The project schedule
D. The cost baseline
A

D. The cost baseline must be updated to reflect this change to the project scope. A is incorrect because this is not a valid plan. B is incorrect because the cost estimates come before the project work has begun. This change has been approved. C is also incorrect. Just because additional expenses have been introduced to the project does not mean that the schedule will need to be updated as well. Consider the costs associated with changing materials.

A change has been approved for your project. This change will cause the project to increase in costs by $25,000. What needs to be updated as a result of this change? (Choose the best answer.)
A. The change control plan
B. Project cost estimates
C. The project schedule
D. The cost baseline
47
Q
A change has been demanded by the customer for your project scope. Which one of the following does not need to be examined because of the change?
A. The project charter
B. Risk
C. The schedule
D. Project costs
A

A. The project charter has already been created because it authorizes the project. B is incorrect. Risk does not need to be examined again because the change may introduce risk concerns into the project. C is incorrect. The schedule will need to be examined because the changes may cause the current schedule to change. D is also incorrect. The changes may bring additional costs with them so the project costs will need to be examined.

A change has been demanded by the customer for your project scope. Which one of the following does not need to be examined because of the change?
A. The project charter
B. Risk
C. The schedule
D. Project costs
48
Q

You are the project manager of the HGF Project. The project scope has been approved by all stakeholders and management. The project is now moving forward. A week later, however, two of the key stakeholders, John and Tina, come to you demanding to change some aspects of the scope statement. What should the project manager do?
A. Refuse to make any changes because the scope has already been approved.
B. Refuse to make any changes because the scope cannot be changed once it has been approved.
C. Refuse to make any changes, but have the stakeholders complete a change request form.
D. Refuse to make any changes, but refer the stakeholders to your project sponsor.

A

C. A change request form will allow the change request to be documented, considered, and approved or declined. A is incorrect because this is not a correct statement about the circumstance described. B is incorrect because scope statements can be changed if the need is appropriate. D is also incorrect. The project sponsor is not the party to talk to about changes at this point. A change request is the best form of action.

You are the project manager of the HGF Project. The project scope has been approved by all stakeholders and management. The project is now moving forward. A week later, however, two of the key stakeholders, John and Tina, come to you demanding to change some aspects of the scope statement. What should the project manager do?
A. Refuse to make any changes because the scope has already been approved.
B. Refuse to make any changes because the scope cannot be changed once it has been approved.
C. Refuse to make any changes, but have the stakeholders complete a change request form.
D. Refuse to make any changes, but refer the stakeholders to your project sponsor.

49
Q
Julianne is the project manager of the JGB Project. A change request has been approved that will add a considerable amount of time and cost to the project. What must be updated to reflect these changes?
A. The scope baseline
B. The project charter
C. The communications matrix
D. Contractual agreements
A

A. A change that adds to the project scope will likely cause the WBS and the WBS dictionary to be updated. The scope baseline is the combination of the project scope statement, the WBS, and the WBS dictionary so all three are updated and linked together. B is incorrect. The project charter does not need to change. C is incorrect. In some instances, the communications matrix will need to be updated—but not in all instances. That’s why A is a better answer to this question. D is incorrect. In some instances, the contractual agreements will need to be updated—but not in all instances. Again, that’s why A is a better answer to this question. For instance, not every project will have a contract.

Julianne is the project manager of the JGB Project. A change request has been approved that will add a considerable amount of time and cost to the project. What must be updated to reflect these changes?
A. The scope baseline
B. The project charter
C. The communications matrix
D. Contractual agreements
50
Q
You are the project manager for your organization. Your latest project is to create a web interface that allows customers to purchase items from an online catalog. If you create the product in-house, it will cost $150,000 to create and nearly $4,500 each month in administration and fees. A vendor has supplied a quote to create the software for $160,000 and to handle the administration for five cents per transaction. There are expected to be 65,000 transactions each month. Which one of the following will help you determine which decision has the best value?
A. A control chart
B. Trend analysis
C. A decision tree
D. A Pareto chart
A

C. A decision tree will help you determine which one is the best decision for the project. A is incorrect because control charts illustrate patterns and the results of sampling. B is incorrect because trend analysis can use historical information to predict future trends. D is also incorrect because a Pareto chart illustrates the causes of defects and their frequency.

You are the project manager for your organization. Your latest project is to create a web interface that allows customers to purchase items from an online catalog. If you create the product in-house, it will cost $150,000 to create and nearly $4,500 each month in administration and fees. A vendor has supplied a quote to create the software for $160,000 and to handle the administration for five cents per transaction. There are expected to be 65,000 transactions each month. Which one of the following will help you determine which decision has the best value?
A. A control chart
B. Trend analysis
C. A decision tree
D. A Pareto chart
51
Q
A project manager wants to assign resources to activities that must happen during off-hours. The labor union, however, wants to discuss this issue with the project manager before approving the schedule. The relationship between the labor union and management is represented by which one of the following?
A. The contract
B. A collective bargaining agreement
C. Time and materials
D. A project constraint
A

B. The agreement between management and the labor union is known as a collective bargaining agreement. A is incorrect. Although the agreement between management and the labor union is a contract, this answer is not as good as answer B. C is incorrect because this is not applicable to the agreement. D is also incorrect. The union’s rules and policies may be a project constraint, but this does not describe the relationship between management and the union.

A project manager wants to assign resources to activities that must happen during off-hours. The labor union, however, wants to discuss this issue with the project manager before approving the schedule. The relationship between the labor union and management is represented by which one of the following?
A. The contract
B. A collective bargaining agreement
C. Time and materials
D. A project constraint
52
Q
You are the project manager for your organization and you’re working with management and the project team to create the project management plan. Which plan controls how team members are brought on to and released from the project?
A. The staffing management plan
B. The cost management plan
C. The communications management plan
D. The scope management plan
A

A. The staffing management plan details how workers are brought on to and released from the project. Note that the staffing management plan is a component within the project’s human resource management plan. B is incorrect because the cost management plan details how variances to cost will be managed. C is incorrect because the communications management plan details who needs what information and when. D is incorrect because the scope management plan details how changes to the scope will be prevented or allowed.

You are the project manager for your organization and you’re working with management and the project team to create the project management plan. Which plan controls how team members are brought on to and released from the project?
A. The staffing management plan
B. The cost management plan
C. The communications management plan
D. The scope management plan
53
Q

Fred is the project manager of the HUT Project and he’s in a conflict with Sarah about requiring the project team to work overtime. Fred insists that overworking the project team may result in all but one of the following. Which one won’t result?
A. Unacceptable work
B. A decline in team morale
C. An increase in quality inspections
D. A decrease in the project team’s willingness to work

A

C. An increase in quality inspections may be needed, but there is no guarantee these will come as a result of an overworked team. A is incorrect because an overworked team may create unacceptable work. B is incorrect because a decline in team morale is likely with an overworked project team. D is also incorrect. A willingness to work will likely decrease because the project team is exhausted and frustrated with both the project manager and the project work.

Fred is the project manager of the HUT Project and he’s in a conflict with Sarah about requiring the project team to work overtime. Fred insists that overworking the project team may result in all but one of the following. Which one won’t result?
A. Unacceptable work
B. A decline in team morale
C. An increase in quality inspections
D. A decrease in the project team’s willingness to work

54
Q
A project manager is completing a project for another organization and is currently completing risk planning in order to determine which risks demand actions in the project. Which one of the following must be considered when planning to take actions regarding the project risks?
A. Herzberg’s Theory of Motivation
B. The utility method
C. The negative risk event value
D. The organizational structure
A

B. The utility method describes an organization’s willingness to accept risk, and the willingness to accept risk will determine the level of response required for the identified risks. A is incorrect because Herzberg’s Theory of Motivation is not relevant to this question. C is incorrect. The risk event value may be considered, but only after the utility method is considered. D is also incorrect because the organizational structure has little input to the risk response in most projects.

A project manager is completing a project for another organization and is currently completing risk planning in order to determine which risks demand actions in the project. Which one of the following must be considered when planning to take actions regarding the project risks?
A. Herzberg’s Theory of Motivation
B. The utility method
C. The negative risk event value
D. The organizational structure
55
Q

Sarah is the project manager of a project to create an online help manual for customers of a product her company sells. Samuel, a writer for the project, is taking considerably longer than what was planned to create the documentation. While Samuel’s work is excellent, if he continues to be late with the needed documentation, the project will be late. Which of the following is NOT an appropriate corrective action for this problem?
A. Remove Samuel from the project team.
B. Assign other writers to some of Samuel’s project work.
C. Determine why Samuel’s work is late.
D. Assign Samuel to noncritical activities.

A

A. Because Samuel is a good writer, it would be detrimental to the project to remove him entirely. The project manager should determine why the problem exists and then respond to the problem with corrective actions. B is incorrect. It may be beneficial to offload some of Samuel’s assigned work to other writers. C is incorrect. The project manager should determine why Samuel’s work is late. D is incorrect because it may be appropriate to assign Samuel to noncritical path activities.

Sarah is the project manager of a project to create an online help manual for customers of a product her company sells. Samuel, a writer for the project, is taking considerably longer than what was planned to create the documentation. While Samuel’s work is excellent, if he continues to be late with the needed documentation, the project will be late. Which of the following is NOT an appropriate corrective action for this problem?
A. Remove Samuel from the project team.
B. Assign other writers to some of Samuel’s project work.
C. Determine why Samuel’s work is late.
D. Assign Samuel to noncritical activities.

56
Q
You are the project manager of the generator upgrade and replacement project, which is expected to last 36 months. The project work is extremely dangerous so the project team will undergo intense safety training to ensure the safety of the workers and to make certain the project is not delayed due to faulty work. The cost of the safety training is known as which one of the following?
A. The cost of conformance to quality
B. The cost of nonconformance to quality
C. The cost of doing business
D. The cost of regulations
A

A. This is an example of the cost of conformance to quality. B is incorrect. The cost of nonconformance is the cost of having to redo the project work, loss of sales, downtime, and other expenses caused by not doing the training. C is incorrect. The cost of doing business is usually assigned to regular expenses such as salaries, rent for office space, lights, and so on. Training, especially this type of training, is above and beyond the cost of doing business. D is incorrect because the question does not suggest that regulations require this training.

You are the project manager of the generator upgrade and replacement project, which is expected to last 36 months. The project work is extremely dangerous so the project team will undergo intense safety training to ensure the safety of the workers and to make certain the project is not delayed due to faulty work. The cost of the safety training is known as which one of the following?
A. The cost of conformance to quality
B. The cost of nonconformance to quality
C. The cost of doing business
D. The cost of regulations
57
Q
The communications management plan will detail the schedule for expected communications, among other activities. One of the regularly scheduled meetings is used to record the status of project work. Which one of the following is used to record the status of project work?
A. A quality review meeting
B. A change control meeting
C. A status meeting
D. A team development meeting
A

C. Status review meetings are regularly scheduled meetings to record the status of the project work. A is incorrect. Quality review meetings review the overall quality of the project and how it may be improved if the quality is off target. B is incorrect because change control meetings are called for to review change requests. D is incorrect as well because team development meetings are used to foster project team relations.

The communications management plan will detail the schedule for expected communications, among other activities. One of the regularly scheduled meetings is used to record the status of project work. Which one of the following is used to record the status of project work?
A. A quality review meeting
B. A change control meeting
C. A status meeting
D. A team development meeting
58
Q
Team development is an important part of project management. Team development fosters relationships and good communication among the project team members. Which one of the following can improve project teamwork?
A. Hallway meetings
B. Informal e-mails
C. Videoconferences
D. Off-site activities
A

D. Offsite activities can give the project team an opportunity to get to know each other without the stress and interference of the workplace. A is incorrect because hallway meetings are part of communications. B is incorrect because informal e-mails are part of communications as well. C is incorrect because videoconferences do not develop the project team.

Team development is an important part of project management. Team development fosters relationships and good communication among the project team members. Which one of the following can improve project teamwork?
A. Hallway meetings
B. Informal e-mails
C. Videoconferences
D. Off-site activities
59
Q

John is the project manager for his company. John believes that the project team should just know and do their assignments. Team development, John believes, is wasted time away from doing the project work. Why should the project manager work to develop the project team?
A. The project manager should not work for team development. It is a natural process that will occur of its own accord.
B. To improve the skills of team members in order to increase their ability to complete project activities
C. To increase the likelihood of the project being profitable
D. To increase communications

A

B. Part of team development is to increase each team member’s ability to complete the project work. A is incorrect. Team development may happen, to some extent, on its own, but it should be facilitated by the project manager. C is incorrect because not all projects have a focus on profits. D is incorrect as well. An increase in communications is not always a good thing; consider effective communications versus rampant communications.

John is the project manager for his company. John believes that the project team should just know and do their assignments. Team development, John believes, is wasted time away from doing the project work. Why should the project manager work to develop the project team?
A. The project manager should not work for team development. It is a natural process that will occur of its own accord.
B. To improve the skills of team members in order to increase their ability to complete project activities
C. To increase the likelihood of the project being profitable
D. To increase communications

60
Q
You are the project manager of the JKG Project. You have determined that the project team needs additional training to complete the project work. The additional training is which type of cost?
A. Direct costs
B. Indirect costs
C. Variable costs
D. Fixed costs
A

A. This is an example of direct costs because the training is needed to complete the current project’s work. B is incorrect since indirect costs are shared across multiple projects. C is incorrect. This is not an example of a variable cost. Variable costs fluctuate depending on the conditions within a project. D is incorrect because fixed costs are persistent throughout the project—such as leasing a piece of equipment.

You are the project manager of the JKG Project. You have determined that the project team needs additional training to complete the project work. The additional training is which type of cost?
A. Direct costs
B. Indirect costs
C. Variable costs
D. Fixed costs
61
Q
You are the project manager of a large network upgrade project. The project scope has been approved and now you’re ready to create the WBS. Who actually creates the WBS?
A. Stakeholders
B. The project sponsor
C. The project manager
D. The project team
A

D. The project team creates the WBS. A is incorrect. Stakeholders do not create the WBS. Consider a project that may have thousands of stakeholders—it would be impractical to have them contribute to the creation of the WBS. In addition, they likely would not have the required skills to contribute to the WBS. B is incorrect because the project sponsor does not create the WBS. C is incorrect as well. The project manager does not create the WBS. He may contribute, guide, and facilitate the process, but it is not a solo activity.

You are the project manager of a large network upgrade project. The project scope has been approved and now you’re ready to create the WBS. Who actually creates the WBS?
A. Stakeholders
B. The project sponsor
C. The project manager
D. The project team
62
Q
Which human resource theory believes that the project team can be self-led and productive if challenged?
A. Ouchi’s Theory Z
B. Deming
C. Herzberg’s Theory of Motivation
D. Pareto’s Law
A

A. Ouchi’s Theory Z, also known as the Japanese Management Style, believes that the project team can be self-led and productive if challenged. B is incorrect. Deming offered philosophies on quality, not necessarily human resources. C is incorrect because Herzberg’s Theory of Motivation defines hygiene agents and motivating agents that cause an individual to excel. D is also incorrect. Pareto’s Law is commonly known as the 80/20 rule. For example, 80 percent of your business comes from 20 percent of your customers.

Which human resource theory believes that the project team can be self-led and productive if challenged?
A. Ouchi’s Theory Z
B. Deming
C. Herzberg’s Theory of Motivation
D. Pareto’s Law
63
Q
Which one of the following is the best tool for tracking project scope?
A. The work breakdown structure
B. The network diagram
C. Quality control
D. Risk event triggers
A

A. The WBS is the best tool for tracking project scope. B is incorrect because a network diagram illustrates the sequence of project activities. C is incorrect because QC involves methods to ensure the work meets the expected quality designed for the project. D is also incorrect. Risk event triggers are conditions that signal a risk event has occurred or is about to occur.

Which one of the following is the best tool for tracking project scope?
A. The work breakdown structure
B. The network diagram
C. Quality control
D. Risk event triggers
64
Q

You need to know when project team members are available to work on the project. Which calendar will take into account project team members’ vacations?
A. The project calendar
B. The resource calendar
C. The project team calendar
D. The human resource management calendar

A

B. The resource calendar controls when resources, such as project team members, consultants, and SMEs, are available to work on the project. It takes into account vacations, other commitments within the organization, restrictions on contracted work, overtime issues, and so on. A is incorrect because the project calendar details when work is allowed on the project. C and D are incorrect because neither is a valid answer.

You need to know when project team members are available to work on the project. Which calendar will take into account project team members’ vacations?
A. The project calendar
B. The resource calendar
C. The project team calendar
D. The human resource management calendar

65
Q

You are a project manager for your organization. Your project has a BAC of $400,000 and is expected to last one year. The project work is scheduled to be completed in equal amounts each month. Currently, the project is in month three but is only 20 percent complete. You have spent $35,000 to complete the work. What is the earned value for this project?
A. Negative $20,000
B. $80,000
C. $100,000
D. Not enough information has been supplied to determine this

A

B. The earned value for this project is 20 percent complete. The formula is EV = % complete × BAC. A is incorrect. The EV is not a negative number since it is 20 percent complete. C is incorrect because $100,000 is the planned value amount. D is also incorrect because there is enough information to calculate the formula.

You are a project manager for your organization. Your project has a BAC of $400,000 and is expected to last one year. The project work is scheduled to be completed in equal amounts each month. Currently, the project is in month three but is only 20 percent complete. You have spent $35,000 to complete the work. What is the earned value for this project?
A. Negative $20,000
B. $80,000
C. $100,000
D. Not enough information has been supplied to determine this

66
Q
You are a project manager for your organization. Your project has a BAC of $400,000 and is expected to last one year. The project work is scheduled to be completed in equal amounts each month. Currently, the project is in month three, but is only 20 percent complete. You have spent $35,000 to complete the work. Given this, what is the planned value for this project?
A. $20,000
B. $35,000
C. $80,000
D. $100,000
A

D. The planned value is the amount the project should have spent to reach this point in the schedule. Because the project is scheduled to last one year with the work completed in separate parts each month, month three represents 25 percent of the project, or $100,000. A is incorrect because $20,000 is not the planned value. B is incorrect because $35,000 is the actual cost. C is also incorrect because $80,000 is the earned value.

You are a project manager for your organization. Your project has a BAC of $400,000 and is expected to last one year. The project work is scheduled to be completed in equal amounts each month. Currently, the project is in month three, but is only 20 percent complete. You have spent $35,000 to complete the work. Given this, what is the planned value for this project?
A. $20,000
B. $35,000
C. $80,000
D. $100,000
67
Q
You are a project manager for your organization. Your project has a BAC of $250,000 and is expected to last ten months. Currently, the project is in month six and is 40 percent complete, but the project was expected to be 60 percent complete by this time. You have spent $125,000 to complete the work. What is the cost performance index of the project?
A. 80
B. 15
C. $125,000
D. .80
A

D. The cost performance index is calculated by dividing the earned value by the actual costs. In this instance, the formula is CPI = 100,000 / 125,000. This results in .80. A is incorrect. The CPI is .80, not 80. B is incorrect because this is an incorrect value. C is incorrect as well. The CPI is not a dollar amount, so this value is incorrect.

You are a project manager for your organization. Your project has a BAC of $250,000 and is expected to last ten months. Currently, the project is in month six and is 40 percent complete, but the project was expected to be 60 percent complete by this time. You have spent $125,000 to complete the work. What is the cost performance index of the project?
A. 80
B. 15
C. $125,000
D. .80
68
Q
You are a project manager for your organization. Your project has a BAC of $250,000 and is expected to last ten months. Currently, the project is in month six and is 40 percent complete, but the project was expected to be 60 percent complete by this time. You have spent $125,000 to complete the work. What is the schedule performance index of the project?
A. .80
B. .67
C. $67,000
D. $80,000
A

B. The schedule performance index (SPI) is calculated by dividing the earned value by the planned value. In this instance, the formula is $100,000 / 150,000 = .67. A is incorrect because this is the value of the cost performance index. C and D are incorrect because the SPI is not a dollar amount.

You are a project manager for your organization. Your project has a BAC of $250,000 and is expected to last ten months. Currently, the project is in month six and is 40 percent complete, but the project was expected to be 60 percent complete by this time. You have spent $125,000 to complete the work. What is the schedule performance index of the project?
A. .80
B. .67
C. $67,000
D. $80,000
69
Q

Lenny is the project manager of the GHA Project for his company. A recent earned value management calculation shows that Lenny has a CPI of .98 on this project. A project that has a CPI of .98 means what?
A. The project is late.
B. The project is making money.
C. The project has to spend one dollar for every 98 cents of work it receives.
D. The project is 98 percent complete.

A

C. A project with a CPI of .98 has to spend one dollar for every 98 cents of work it receives. A is incorrect because there’s no evidence that the project is late. B is incorrect because the project is actually losing money with this CPI, not making it. D is also incorrect since a CPI of .98 does not mean the project is 98 percent complete.

Lenny is the project manager of the GHA Project for his company. A recent earned value management calculation shows that Lenny has a CPI of .98 on this project. A project that has a CPI of .98 means what?
A. The project is late.
B. The project is making money.
C. The project has to spend one dollar for every 98 cents of work it receives.
D. The project is 98 percent complete.

70
Q
Management in your company is tracking the status of all projects using earned value management. Which of the following values can alert management to a problem on the project?
A. A CPI of 1
B. A CPI of .90
C. An SPI of .99
D. A BAC of $125,000
A

B. A CPI of .90 means the project has to pay one dollar for every 90 cents of work. A is incorrect because a CPI of 1 is perfect. C is incorrect because an SPI of .99 is close to perfect, while a CPI of .90 is far from perfect. D is also incorrect. A BAC of $125,000 is fine—this is the budget at completion and is set by the demands of the project.

Management in your company is tracking the status of all projects using earned value management. Which of the following values can alert management to a problem on the project?
A. A CPI of 1
B. A CPI of .90
C. An SPI of .99
D. A BAC of $125,000
71
Q
You are the project manager for your organization. Your latest project has a BAC of $250,000. You have calculated your CPI to be .91 and your AC to $175,000. What is your project’s EAC?
A. $25,000
B. $15,750
C. $265,000
D. $275,000
A

D. The formula EAC = BAC / CPI is written, in this instance, as EAC = 250,000 / .91. This equates to $274,725, which is rounded up to $275,000. A, B, and C are all incorrect because these are erroneous calculations.

You are the project manager for your organization. Your latest project has a BAC of $250,000. You have calculated your CPI to be .91 and your AC to $175,000. What is your project’s EAC?
A. $25,000
B. $15,750
C. $265,000
D. $275,000
72
Q
You have just taken over a project that is several months late and is in very bad shape. The previous project manager had not kept accurate records on the project work, project expenses, or the overall performance of the project. The customer is still very interested in having the project completed and is not holding you responsible for the project work up to this point. Of the following, which one is the best solution to move forward and to create accurate records of your progress?
A. Scrap the project and start over.
B. Create a work authorization system.
C. Create a new project plan.
D. Re-baseline the project.
A

D. Re-baselining the project is probably the best solution in this instance because the project is in such disarray. This also allows the project manager to record and compare work actions from this point forward. A is incorrect because the customer does not want to cancel the project. B is incorrect. A work authorization system is needed, but it is not a solution to this problem. C is also incorrect because the question does not detail whether the project plan is bad or whether it’s just not being implemented properly.

You have just taken over a project that is several months late and is in very bad shape. The previous project manager had not kept accurate records on the project work, project expenses, or the overall performance of the project. The customer is still very interested in having the project completed and is not holding you responsible for the project work up to this point. Of the following, which one is the best solution to move forward and to create accurate records of your progress?
A. Scrap the project and start over.
B. Create a work authorization system.
C. Create a new project plan.
D. Re-baseline the project.
73
Q
A project has a budget of $7,500,000 and is expected to last five years. The project is now in year three and is 40 percent complete. What is the earned value of this project if the project manager has spent $4,225,000 of the project budget so far?
A. $3,000,000
B. .66
C. $4,225,000
D. $4,500,000
A

A. The EV is calculated by multiplying the percent complete times the budget at completion. B is incorrect. This is the cost performance index for the project. C is incorrect because this is not a valid calculation for the question. D is incorrect for the same reason.

A project has a budget of $7,500,000 and is expected to last five years. The project is now in year three and is 40 percent complete. What is the earned value of this project if the project manager has spent $4,225,000 of the project budget so far?
A. $3,000,000
B. .66
C. $4,225,000
D. $4,500,000
74
Q

The project manager of a large software implementation project just finished a project status meeting. In the meeting, he learned that a crucial piece of the software his team was creating is faulty. The news will cause the project to be late by at least one month and will likely cost additional fees for the developers’ time. What is the next step the project manager should take?
A. Fire the project team member responsible for the mistake.
B. Create a change request for the immediate correction to the software.
C. Complete a root-cause analysis to determine why the problem occurred.
D. Present the news to management and the customer with a solution to resolve the problem.

A

D. The project manager needs to share the news with management and the customers with a solution to fix the problem. The project manager should never go to management with a problem without a solution. A is incorrect. An immediate reaction to fire the project team member may not be appropriate. In addition, the project manager may not have the authority to release the project team member. B is incorrect. Change requests are needed for additions to (or subtractions from) the project scope, not to complete rework. In addition, this answer calls for immediate correction to the software. C is also incorrect. Root-cause analysis can be helpful, but it should be completed after informing both management and the customer.

The project manager of a large software implementation project just finished a project status meeting. In the meeting, he learned that a crucial piece of the software his team was creating is faulty. The news will cause the project to be late by at least one month and will likely cost additional fees for the developers’ time. What is the next step the project manager should take?
A. Fire the project team member responsible for the mistake.
B. Create a change request for the immediate correction to the software.
C. Complete a root-cause analysis to determine why the problem occurred.
D. Present the news to management and the customer with a solution to resolve the problem.

75
Q

Virginia is a project manager overseeing the construction of a new retail shopping center. The project is scheduled to last one year and is currently in month five. She is working with several subcontractors on the project to complete the paving, road connections, and parking lot lighting. It has come to her attention from the paving contractor that the city has raised the fees to connect the parking lot to the city drive. Which of the following communications is most appropriate for this change?
A. A formal presentation
B. A memo to management regarding the fees
C. A cost variance report
D. A memo from the paving contractor to management

A

C. The change in the cost of the connection should be documented in a cost variance report. A is incorrect. A formal presentation may or may not be necessary for the cost increase, but a cost variance report is needed. B is incorrect because a memo is not the appropriate report needed. D is incorrect because a memo from the contractor to management is also inappropriate.

Virginia is a project manager overseeing the construction of a new retail shopping center. The project is scheduled to last one year and is currently in month five. She is working with several subcontractors on the project to complete the paving, road connections, and parking lot lighting. It has come to her attention from the paving contractor that the city has raised the fees to connect the parking lot to the city drive. Which of the following communications is most appropriate for this change?
A. A formal presentation
B. A memo to management regarding the fees
C. A cost variance report
D. A memo from the paving contractor to management

76
Q

Protecting the project scope is paramount in all projects, but sometimes changes will happen. In which of the following is the project scope change control system documented?
A. The project scope management plan
B. The quality management plan
C. The change control board documentation
D. The project charter

A

A. The project scope change control system is documented in the project scope management plan. B is incorrect. The quality management plan addresses the quality of the project, not the process for controlling changes. C is incorrect because this is not a valid answer for this question. D is incorrect because the project charter authorizes the project and does not address the process for managing changes.

Protecting the project scope is paramount in all projects, but sometimes changes will happen. In which of the following is the project scope change control system documented?
A. The project scope management plan
B. The quality management plan
C. The change control board documentation
D. The project charter

77
Q
You are the project manager for the BNH Project. A stakeholder is demanding that your project team make some immediate changes to the product your project is creating. You inform the customer that the changes cannot happen immediately because of the project processes that are established by your organization. In which of the following are these processes documented?
A. The change control board
B. The organizational assets
C. The scope change control system
D. The project charter
A

C. The scope change control system documents how changes are authorized for a project. A is incorrect. Not every project will have a change control board. In addition, the processes for change are documented in the scope change control system. B is incorrect. This is not a valid answer for this question. D is incorrect. The charter authorizes the project; it does not document the change control process.

You are the project manager for the BNH Project. A stakeholder is demanding that your project team make some immediate changes to the product your project is creating. You inform the customer that the changes cannot happen immediately because of the project processes that are established by your organization. In which of the following are these processes documented?
A. The change control board
B. The organizational assets
C. The scope change control system
D. The project charter
78
Q

A value-added change has been approved for your project. The change will require the project to take two months longer and will cost $25,000. What must the project manager do once these changes have been approved?
A. Reflect the changes in change control documentation.
B. Complete a risk assessment of the change.
C. Update the change control system to reflect the new changes to the project scope.
D. Update the time, cost, and scope baselines to reflect the new changes.

A

D. Once the changes have been approved, the project manager should reflect the additional time, cost, and scope changes accordingly in each baseline. A is incorrect. The changes are not reflected in the change control documentation because this documentation explains the process for how changes may enter the project scope. B is incorrect. A risk assessment of each change is completed as part of the change control process—not after the change has been approved. C is also incorrect. The change control system is not updated because of the change.

A value-added change has been approved for your project. The change will require the project to take two months longer and will cost $25,000. What must the project manager do once these changes have been approved?
A. Reflect the changes in change control documentation.
B. Complete a risk assessment of the change.
C. Update the change control system to reflect the new changes to the project scope.
D. Update the time, cost, and scope baselines to reflect the new changes.

79
Q
You are a project manager for your organization. Your project utilizes a vendor to complete all of the electrical work within your project. Your stakeholder has requested a change in the scope of the project which will cause additional work for the vendor. Which of the following documents will dictate how the change will proceed in regard to the vendor?
A. The change control documentation
B. The scope document
C. The procurement management plan
D. The contract
A

D. The contractual agreement between the vendor and the customer overrides all other documents. A is incorrect. The change control system should comply with the contractual agreement between the vendor and the customer. B is incorrect because the scope details the project work, not the contractual obligations between the vendor and the customer. C is also incorrect because the procurement management plan is not as specific as the terms defined within the contract.

You are a project manager for your organization. Your project utilizes a vendor to complete all of the electrical work within your project. Your stakeholder has requested a change in the scope of the project which will cause additional work for the vendor. Which of the following documents will dictate how the change will proceed in regard to the vendor?
A. The change control documentation
B. The scope document
C. The procurement management plan
D. The contract
80
Q

Change control is essential to project success. Part of change control is the coordination of all changes across the entire project. When does integrated change control happen?
A. From project inception through completion
B. During project execution
C. During project monitoring and controlling
D. During project planning

A

A. Integrated change control happens throughout the entire project, not just during any one process group. B, C, and D are incorrect because integrated change control happens throughout the entire project.

Change control is essential to project success. Part of change control is the coordination of all changes across the entire project. When does integrated change control happen?
A. From project inception through completion
B. During project execution
C. During project monitoring and controlling
D. During project planning

81
Q

Mary is the project manager of a software development project. The stakeholders of the project have requested a major change to the project scope. The change control board has reviewed and approved the change even though it will require six additional weeks of the development team’s time. What must Mary do next?
A. Hire additional project team members to complete the project on time.
B. Complete a risk assessment on the proposed change.
C. Work with the project team to update the project scope, WBS, and WBS dictionary.
D. Calculate the project costs with the additional change.

A

C. Once the scope has been modified, as in this instance, the project manager and the project team should reflect the scope addition in the scope statement, the WBS, and the WBS dictionary. A is incorrect. While crashing the project may be appropriate in some instances, this question already acknowledges the additional time for the added work. B is incorrect. A risk assessment is likely to have already happened because the change requested passed through the change control board process. D is incorrect because costs and time are calculated before the change has been accepted.

Mary is the project manager of a software development project. The stakeholders of the project have requested a major change to the project scope. The change control board has reviewed and approved the change even though it will require six additional weeks of the development team’s time. What must Mary do next?
A. Hire additional project team members to complete the project on time.
B. Complete a risk assessment on the proposed change.
C. Work with the project team to update the project scope, WBS, and WBS dictionary.
D. Calculate the project costs with the additional change.

82
Q

Your organization completes projects for other organizations. You are the project manager of the BGV Project. It is almost complete but the stakeholders have requested a change to the project scope. The customer is willing to pay any additional fees for this change. This additional change will cause the project to run three weeks longer than was planned. The problem, you realize, is that you have already scheduled your current project team to start a three-year project for a different customer that will overlap with the new work the customer has just added to the scope. You need to complete the current project, keep your current customer happy, and start the next project on time. What should you do?
A. Hire additional project team members to complete the project on time.
B. Promise the customer that the changes can be added at a later date.
C. Refuse to add the changes to the current project.
D. Promise the customer that you can do the changes as requested but you will need to stop the current project, move your project team to the other project, and then return to the project when the team is available.

A

A. The best choice is to hire additional workers to ensure that your current project ends on time. B is incorrect. This choice, while feasible, likely won’t keep your current customer happy. C and D are incorrect because they won’t keep your customer happy.

Your organization completes projects for other organizations. You are the project manager of the BGV Project. It is almost complete but the stakeholders have requested a change to the project scope. The customer is willing to pay any additional fees for this change. This additional change will cause the project to run three weeks longer than was planned. The problem, you realize, is that you have already scheduled your current project team to start a three-year project for a different customer that will overlap with the new work the customer has just added to the scope. You need to complete the current project, keep your current customer happy, and start the next project on time. What should you do?
A. Hire additional project team members to complete the project on time.
B. Promise the customer that the changes can be added at a later date.
C. Refuse to add the changes to the current project.
D. Promise the customer that you can do the changes as requested but you will need to stop the current project, move your project team to the other project, and then return to the project when the team is available.

83
Q
Dian is the project manager of the HQN Project. This project is moving into its closing processes and Dian needs to finalize the project records for the archives. Which of the following is NOT needed when archiving a project?
A. Project-wide databases
B. Historical databases
C. Financial records
D. Commercial databases
A

D. Commercial databases are not part of the archive records. If the project manager did, however, use commercial databases to reference time and cost estimating, this information should be referenced in the estimating documentation. A is incorrect because project-wide databases are needed as part of the project archives. B is incorrect because historical databases are needed as part of the project archives. C is also incorrect because financial records are definitely needed as part of the project archives.

Dian is the project manager of the HQN Project. This project is moving into its closing processes and Dian needs to finalize the project records for the archives. Which of the following is NOT needed when archiving a project?
A. Project-wide databases
B. Historical databases
C. Financial records
D. Commercial databases
84
Q

You are the project manager for a company that completes projects for other organizations. Your company has no formal archiving process for project records. Your project has just finished and the customer has formally accepted the project work. The customer is very pleased with the project and is considering hiring your organization for another project. What should you do with your current documentation?
A. Nothing. Your organization does not require formal archiving of the project information.
B. Destroy it. Because your company does not use formal archiving, the presence of the information is a liability.
C. Archive the information yourself.
D. Archive the information at the customer’s site.

A

C. Even though your company has no formal archiving method, you should still organize, index, and store the information for future reference. It may prove valuable if the company you have just completed the work for retains your firm for another project. A is incorrect. Project records should be archived. B is incorrect. The project manager should not destroy the project records. They should be archived for future reference. D is also incorrect. The information in the archives may be sensitive to your organization and should not be seen by the customer.

You are the project manager for a company that completes projects for other organizations. Your company has no formal archiving process for project records. Your project has just finished and the customer has formally accepted the project work. The customer is very pleased with the project and is considering hiring your organization for another project. What should you do with your current documentation?
A. Nothing. Your organization does not require formal archiving of the project information.
B. Destroy it. Because your company does not use formal archiving, the presence of the information is a liability.
C. Archive the information yourself.
D. Archive the information at the customer’s site.

85
Q

You are the project manager of the LKJ Project. Your project is nearly complete and you are beginning to organize your project records for archiving. All of the following should be included in your project archives except for which one?
A. Memos regarding the project
B. Correspondence to the vendors the project is relying on for services
C. Faxes from remote project team members
D. Drafts of the project charter

A

D. Drafts of the project charter are not needed. A is incorrect because memos are part of the project records. B is incorrect because vendor correspondence is part of the project records. C is also incorrect because faxes from project team members are a part of the project records.

You are the project manager of the LKJ Project. Your project is nearly complete and you are beginning to organize your project records for archiving. All of the following should be included in your project archives except for which one?
A. Memos regarding the project
B. Correspondence to the vendors the project is relying on for services
C. Faxes from remote project team members
D. Drafts of the project charter

86
Q

You are the project manager of a project to create and assemble 10,000 information and direction signs for a hospital campus. The signs are to be installed by another project team by doors, elevators, and offices. The customer agrees that your project scope is completed and signs off on the project deliverables. The project manager of the installation team accepts the signs from you and wants to know when you and your project team will be arriving to help install the signs throughout the hospital campus. Which one of the following is the appropriate response?
A. Complete a change request to help install the signs.
B. Create a new project charter to install the project signs.
C. Do nothing. Your project scope has been completed.
D. Laugh at the installer’s request. He must be joking.

A

C. Your project scope is complete, so no additional actions are required. A is incorrect. A change request would be inappropriate because the project scope has been completed. B is incorrect. A new project charter is not needed because an installation team already exists to install the signs. D is incorrect because this is not a valid response to the project manager’s request.

You are the project manager of a project to create and assemble 10,000 information and direction signs for a hospital campus. The signs are to be installed by another project team by doors, elevators, and offices. The customer agrees that your project scope is completed and signs off on the project deliverables. The project manager of the installation team accepts the signs from you and wants to know when you and your project team will be arriving to help install the signs throughout the hospital campus. Which one of the following is the appropriate response?
A. Complete a change request to help install the signs.
B. Create a new project charter to install the project signs.
C. Do nothing. Your project scope has been completed.
D. Laugh at the installer’s request. He must be joking.

87
Q

A project manager has reported that a project is completed. The customer, however, brings to the project manager’s attention that the project quality is not to the level defined in the project plan. What must the project manager do next?
A. Create a new contract for the remaining work
B. Correct the problem to be in alignment with the project plan
C. Reduce the cost of the project to account for the quality differences and to retain the completion date
D. Immediately take a change request to the change control board to start the rework

A

B. The project is not finished because the quality expectations are not in alignment with the project plan. The project manager must fix the problem. A is incorrect because a new contract is not needed. The project manager just needs to fix the quality problem. C is incorrect. A reduction in the price of the project work is likely not a feasible option. The customer is expecting a certain level of quality and the project work must meet these expectations. D is incorrect. A change request is not needed because there really is no change to the planned project work, just a correction.

A project manager has reported that a project is completed. The customer, however, brings to the project manager’s attention that the project quality is not to the level defined in the project plan. What must the project manager do next?
A. Create a new contract for the remaining work
B. Correct the problem to be in alignment with the project plan
C. Reduce the cost of the project to account for the quality differences and to retain the completion date
D. Immediately take a change request to the change control board to start the rework

88
Q

You are the project manager of the MHG Project in a projectized environment. Your project is complete and the customer is very happy with the deliverables. Which action must happen next?
A. The project manager reviews the project work for quality.
B. The project manager reviews the project work for completeness.
C. The project manager releases the project team to other assignments.
D. The project manager completes a quality audit.

A

C. Projectized environments are composed of focused project teams. At the end of the project, the team members are released from the project and may go on to other projects. A is incorrect because the quality review should happen before the customer accepts the project work. B is incorrect because the review for completeness should also happen before the customer receives the project. D is also incorrect. A quality audit will happen before the customer receives the project work.

You are the project manager of the MHG Project in a projectized environment. Your project is complete and the customer is very happy with the deliverables. Which action must happen next?
A. The project manager reviews the project work for quality.
B. The project manager reviews the project work for completeness.
C. The project manager releases the project team to other assignments.
D. The project manager completes a quality audit.

89
Q
Ethan is the project manager of the NHA Project for his company and he’s working with two stakeholders who have conflicting objectives. One of the stakeholders, Nancy, is demanding a different grade of tile for the floors, while the opposing stakeholder, Mike, insists the new tile will cost too much for the project and he doesn’t really like the tile anyway. You get the two stakeholders to agree that if Nancy pays for the difference in tile costs from her budget, Mike will agree to the change in tile. What type of conflict resolution is this?
A. Compromising
B. Withdrawal
C. Smoothing
D. Problem solving
A

A. This is an example of compromise, where both parties lose something in the decision. Mike agrees to the new tile that he doesn’t like, but he won’t be paying for it. Nancy gets the tile, but she’ll have to pay for the solution. B is incorrect. Withdrawal means that one party withdraws from the disagreement, often as an angry or dissatisfied stakeholder. C is incorrect. Smoothing is a yield-lose resolution because it yields to emotions rather than what may be best for the project. D is incorrect. Problem solving, also known as the confrontational approach, finds a solution without emotional involvement.

Ethan is the project manager of the NHA Project for his company and he’s working with two stakeholders who have conflicting objectives. One of the stakeholders, Nancy, is demanding a different grade of tile for the floors, while the opposing stakeholder, Mike, insists the new tile will cost too much for the project and he doesn’t really like the tile anyway. You get the two stakeholders to agree that if Nancy pays for the difference in tile costs from her budget, Mike will agree to the change in tile. What type of conflict resolution is this?
A. Compromising
B. Withdrawal
C. Smoothing
D. Problem solving
90
Q

Your company has a policy against accepting gifts worth more than $50 from vendors. Is it acceptable to accept a gift card for $100 as part of a public ceremony for your work done on the project from your project customer?
A. Yes, if management approves the decision.
B. No, you are not allowed to accept any gift worth more than $50 in value.
C. Yes, this is a gift from a customer, not a vendor.
D. No, this could be construed as a violation of the company policy.

A

C. Your company policy does not allow any gifts over $50 from vendors, but this is a gift from the project customer, not a vendor, so it’s fine in this instance. A is incorrect. Management has already defined the scenario for acceptability. B is incorrect. You cannot accept a gift from a vendor worth more than $50 in value. D is incorrect. While there’s the potential that someone might possibly misconstrue the gift, the policy clearly states it’s for gifts from the vendor.

Your company has a policy against accepting gifts worth more than $50 from vendors. Is it acceptable to accept a gift card for $100 as part of a public ceremony for your work done on the project from your project customer?
A. Yes, if management approves the decision.
B. No, you are not allowed to accept any gift worth more than $50 in value.
C. Yes, this is a gift from a customer, not a vendor.
D. No, this could be construed as a violation of the company policy.

91
Q

You are the project manager for your organization and are building the project team. One of the candidates you’re interviewing assures you that he’d be a great fit for the project team. In addition, the candidate informs you that he’d be happy to surrender half of his project bonus directly to you if you’d hire him. What is the best course of action in this instance?
A. Dismiss the statement as a joke
B. Fire the candidate
C. Do not hire the candidate
D. Hire the candidate and save the company money

A

C. It’s probably best to not hire this candidate. Bribes are not ethical and go against the PMI Code of Ethics. A is incorrect because while this may be a joke, it’s likely not an appropriate joke in the situation. B is incorrect. The candidate is not yet hired so there’s no firing to do during the interview. D is also incorrect. You should not hire the candidate in light of the bribe statement. In addition, the candidate offered you the money, not the company.

You are the project manager for your organization and are building the project team. One of the candidates you’re interviewing assures you that he’d be a great fit for the project team. In addition, the candidate informs you that he’d be happy to surrender half of his project bonus directly to you if you’d hire him. What is the best course of action in this instance?
A. Dismiss the statement as a joke
B. Fire the candidate
C. Do not hire the candidate
D. Hire the candidate and save the company money

92
Q

You are a project manager for a company that completes work for other organizations. Your company has a policy of not accepting gifts from vendors or customers over $100 in value. Your project work has saved the customer nearly $100,000 per quarter and they are thrilled with your work. The customer knows about the policy your company has, but really wants to show you their appreciation. They present you with a plaque and a $500 gift card for an electronics store in your hometown. Your organization will never know about the gift card if you don’t report it. What should you do?
A. Use the gift card and don’t tell your company. You have saved the customer a significant amount of money and they want you to have a reward.
B. Keep the plaque and donate the gift card to your favorite charity.
C. Accept the gift card, but only use $100 of the card because your company has set this as the limit.
D. Politely decline the reward because of your company’s policy.

A

D. You must politely decline the card because its value is more than $100. A is incorrect because this is a clear violation of your company’s policy. B is incorrect as well. Donating the card to charity would require you to first accept the card. This is also a violation of your company’s policy. C is also incorrect. While this seems like a feasible idea, the card has a value of $500. In order to use just $100 of the card, you’d have to accept the card, which violates your company’s policy.

You are a project manager for a company that completes work for other organizations. Your company has a policy of not accepting gifts from vendors or customers over $100 in value. Your project work has saved the customer nearly $100,000 per quarter and they are thrilled with your work. The customer knows about the policy your company has, but really wants to show you their appreciation. They present you with a plaque and a $500 gift card for an electronics store in your hometown. Your organization will never know about the gift card if you don’t report it. What should you do?
A. Use the gift card and don’t tell your company. You have saved the customer a significant amount of money and they want you to have a reward.
B. Keep the plaque and donate the gift card to your favorite charity.
C. Accept the gift card, but only use $100 of the card because your company has set this as the limit.
D. Politely decline the reward because of your company’s policy.

93
Q

You are a project manager of a project that has a very high priority within your organization. This project will include all areas of the organization, and its success will be linked to the profitability of the organization for years to come. Within this project there are some high risks that must be managed and monitored. You feel that your biggest weakness within project management is risk management. Which of the following is the best method to strengthen your risk management practices?
A. Assign the risk to project team members to own
B. Transfer the risks to a third party
C. Complete iterative risk assessment and analysis
D. Attend a risk management seminar

A

D. Attending a risk management seminar will help strengthen your risk management skills. A is incorrect. Assigning the risk to project team members does not strengthen your risk management skills. B is incorrect. Transferring the risk to project team members does not strengthen your risk management skills. C is incorrect. The expected iterative risk management and analysis do not strengthen your risk management skills.

You are a project manager of a project that has a very high priority within your organization. This project will include all areas of the organization, and its success will be linked to the profitability of the organization for years to come. Within this project there are some high risks that must be managed and monitored. You feel that your biggest weakness within project management is risk management. Which of the following is the best method to strengthen your risk management practices?
A. Assign the risk to project team members to own
B. Transfer the risks to a third party
C. Complete iterative risk assessment and analysis
D. Attend a risk management seminar

94
Q
Bob is a project manager for his company. To better manage a project, he has taken several classes in the technology the project deals with. This is an example of which one of the following?
A. Expert power
B. Referent power
C. Enhancing individual competence
D. Exerting the project management power
A

C. Because Bob is learning a new technology to better manage a project, this is an example of enhancing individual competence. A is incorrect. Expert power is the recognized power a project manager has because he’s been an expert with the technology for some time. B is incorrect. Referent power is when the project team respects the project manager because they know him. D is incorrect because this is not an example of Bob exerting his project management power.

Bob is a project manager for his company. To better manage a project, he has taken several classes in the technology the project deals with. This is an example of which one of the following?
A. Expert power
B. Referent power
C. Enhancing individual competence
D. Exerting the project management power
95
Q
You are the project manager for your organization. One of your project team members, Todd, is struggling with the project management approach and planning of the project work. Your manager has asked you to mentor Todd in your project management methodologies. For Todd, your mentoring is an example of which one of the following?
A. Enhancing individual competence
B. Subservience
C. Demeaning on-the-job training
D. Slightly valuable training
A

A. Mentoring, for Todd, is an example of enhancing his competence. B is incorrect because this is not a valid option. C is incorrect as well. This should not be demeaning training, but valuable experience. D is also incorrect because this should be very valuable on-the-job training.

You are the project manager for your organization. One of your project team members, Todd, is struggling with the project management approach and planning of the project work. Your manager has asked you to mentor Todd in your project management methodologies. For Todd, your mentoring is an example of which one of the following?
A. Enhancing individual competence
B. Subservience
C. Demeaning on-the-job training
D. Slightly valuable training
96
Q

You are the project manager for your company. Your current project is to implement a new client-server-based ordering system sales department. Tom is the sales manager and has a specific application in mind for the solution. Robert, the CEO, wants the latest technology from a specific vendor or nothing at all. Tom disagrees with Robert and demands the technology he has selected be installed as part of your project since it is a sales solution and he is the sales manager. What should you do?
A. Confront the problem by finding the best solution for the business need.
B. Go with Tom’s choice because he is the sales manager.
C. Go with Robert’s decision because he is the CEO of the organization.
D. Find a compromise of the two solutions and implement this as part of the project.

A

A. The project manager should confront the problem to find a win-win solution for the customer. B is incorrect because Tom’s decision may not be the best solution for the project. C is incorrect because Robert’s decision, even as the CEO, may not be the best solution for the project either. D is also incorrect. Compromise requires both parties to give up something, which is considered a lose-lose solution.

You are the project manager for your company. Your current project is to implement a new client-server-based ordering system sales department. Tom is the sales manager and has a specific application in mind for the solution. Robert, the CEO, wants the latest technology from a specific vendor or nothing at all. Tom disagrees with Robert and demands the technology he has selected be installed as part of your project since it is a sales solution and he is the sales manager. What should you do?
A. Confront the problem by finding the best solution for the business need.
B. Go with Tom’s choice because he is the sales manager.
C. Go with Robert’s decision because he is the CEO of the organization.
D. Find a compromise of the two solutions and implement this as part of the project.

97
Q

Which one of the following is an example of smoothing?
A. The project manager leaves the decision until a later date.
B. The project manager makes a decision based upon the opinion of the project team member with the most experience.
C. The project manager downplays the problem.
D. The project manager takes some of both parties’ opinions and blends them together.

A

C. Smoothing “smoothes” out the conflict by minimizing the perceived size of the problem. A is incorrect because this is an example of withdrawal. B is incorrect because this is an example of forcing. D is also incorrect because this is an example of compromising.

Which one of the following is an example of smoothing?
A. The project manager leaves the decision until a later date.
B. The project manager makes a decision based upon the opinion of the project team member with the most experience.
C. The project manager downplays the problem.
D. The project manager takes some of both parties’ opinions and blends them together.

98
Q

You are the project manager of the NHA Project for your company. Your company has defined the expected levels of quality each project must adhere to. Kenneth, a stakeholder, is arguing with one of your project team members because he wants the quality outcomes to be even higher than what the policy requires. What should you do?
A. Adjust the quality as Kenneth expects.
B. Confirm that it’s the quality, not the grade, that Kenneth has an issue with.
C. Demand that Kenneth be removed from the project.
D. Discuss with Kenneth that the policy determines the expected level of quality, but you may be able to change some components of the project for an additional cost.

A

D. The quality policy is set by management, not the project manager. You may be able to change the quality expectations, but there may be fees and schedule duration increases. A is incorrect because the company has already defined the expected level of quality. B is incorrect. This explanation may be appropriate, but it’s not the best choice for the question. A change in grade would also likely create a cost increase for the project. C is incorrect. Kenneth is a project stakeholder and probably shouldn’t be removed from the project.

You are the project manager of the NHA Project for your company. Your company has defined the expected levels of quality each project must adhere to. Kenneth, a stakeholder, is arguing with one of your project team members because he wants the quality outcomes to be even higher than what the policy requires. What should you do?
A. Adjust the quality as Kenneth expects.
B. Confirm that it’s the quality, not the grade, that Kenneth has an issue with.
C. Demand that Kenneth be removed from the project.
D. Discuss with Kenneth that the policy determines the expected level of quality, but you may be able to change some components of the project for an additional cost.

99
Q

You are a project manager for a company that completes projects for others. You are currently working on a project for a company to create a new remote-controlled device for digital cameras. Another company has approached you about completing a project for them. This new project, however, is for your current customer’s competition. In addition, this competing company is creating a very similar device. What should you do?
A. Take the assignment. This is the type of work your company does.
B. Refuse the assignment and refuse to tell the company why you cannot accept.
C. Accept the assignment if they are willing to pay a fee to your current customer for your time and for the information gathered.
D. Accept the assignment because both companies have nondisclosure agreements with you and there is no noncompete clause in your contracts.

A

D. Of all the choices presented, this one is the best. A is incorrect. It would be ethically wrong to take the assignment simply because this is the work your company does. B is incorrect. Refusing the assignment without an explanation is not a good project management practice. C is incorrect because this could represent a conflict of interest with your current customer.

You are a project manager for a company that completes projects for others. You are currently working on a project for a company to create a new remote-controlled device for digital cameras. Another company has approached you about completing a project for them. This new project, however, is for your current customer’s competition. In addition, this competing company is creating a very similar device. What should you do?
A. Take the assignment. This is the type of work your company does.
B. Refuse the assignment and refuse to tell the company why you cannot accept.
C. Accept the assignment if they are willing to pay a fee to your current customer for your time and for the information gathered.
D. Accept the assignment because both companies have nondisclosure agreements with you and there is no noncompete clause in your contracts.

100
Q
You are a project manager of a project to install new web software for your organization. The software project has been halted, however, due to a pending law that may change how the public can interact with and use the information the software will provide. Until the legal situation is resolved, this project cannot move forward. The legal issue in this scenario is what?
A. A project requirement
B. Project scope
C. Static
D. A project constraint
A

D. In this instance, the pending law is a constraint on the project because it limits the project’s options. A is incorrect because the law is external to the project and wasn’t part of the project’s requirement for success. B is incorrect because the law is not part of the project scope, but an external factor that may affect the project scope. C is also incorrect because static isn’t a project management term that defines this scenario.

You are a project manager of a project to install new web software for your organization. The software project has been halted, however, due to a pending law that may change how the public can interact with and use the information the software will provide. Until the legal situation is resolved, this project cannot move forward. The legal issue in this scenario is what?
A. A project requirement
B. Project scope
C. Static
D. A project constraint