006-Quality

Question 1

This is the ability of a product or service to consistently meet or exceed customers expectations

Answer 1

Quality

Question 2

• Father of statistical quality control
• Control charts
• Variance reduction (reducing variance to improve quality)

Answer 2

Walter Shewart

Question 3

Special versus common cause variation

14 points

Answer 3

W. Edward Deming

Question 4

Quality control handbook, 1951
Viewed quality as fitness for use

Quality trilogy–quality planning, quality control, quality improvement

He advocated a 10 step process for quality improvement programs

Answer 4

Joseph Juran

Question 5

Father of the total quality control.
And for making the customer the heart and focus of tqm.

Quality is a total field

The customer defines quality

Answer 5

Armand Feigenbaum

Question 6

Zero defects
Quality is free, 1979

Zero defects is the mindset that emphasize the importance of getting things right the first time

Answer 6

Philip B. Crosby

Question 7

Cause and effect diagram
Quality circles
Recognize the internal customers

Answer 7

Kaoru Ishikawa

Question 8

Known for his contributions to the statistics and quality control

He developed the concept of “loss functions”which measures the deviation of a product from its target specification

Answer 8

Genichi Taguchi

Question 9

They develop the philosophy and methods of kaizen

Answer 9

Taiichi Ohno and Shigeo Shingo