002-Process design Flashcards
The process of designing tangible goods
- From conceptualizing to final productions and after sales.
- Focuses on improving the quality and interaction by enhancing the relationship between service providers and customers
Product and Service Design
- Important for cost and convenience
- This is a vital component for facility planning
- Impacts profitability cost and success
Location
The act of overseeing all activities and task to maintain the desired level of excellence.
- This is the process of determination of quality policy creating quality planning and assurance
Quality Management
The ability to respond to changes like alteration of certain designs volume etc.
Flexibility
Decision about the physical arrangement of economic activity centers
Layout Design
The process of arranging employees and groups based on task and skills
Functional layout: tools and equipments are organized depending on the process
Process Design
A process done to prevent overstocking and under stocking
Can help gain competitive advantage over competitors
Inventory Management
Offering superior products and services from the company. This can be used to help differentiate itself from the competitors
Ensures timely delivery, and great service
Supply Chain Management
Refers to the process of planning and organizing task, activities and resources, within a company.
Creating timeliness, resourcefulness, and responsiveness
Scheduling
The set of processes and practices that aim to ensure the continuous and efficient operations
Maintenance
(Operation strategy approach )
________ providing uniqueness
Both in physical characteristics and service attributes.
Experience differentiation: the use of five senses
Differentiation
The road map that acts as the guide that ensures operation functions are aligned with the corporate strategy
(Four perspectives)
* Top down
* Bottom up
* Market influence
* Resource base
Operation Strategy
Lowering the price but not sacrificing the quality
Cost Optimization
The **process of “defining” ** an organization’s direction and making decisions allocating its resources to pursue the strategy
A set of long term goals
Strategy Planning
What it wants in the future
Vision
The purpose and primary objectives of the company
Mission
These are the specific measurable goals within a specific time frames
Objectives
A long term plan to meet the objectives
Strategy
These are the methods and the processes used to meet the strategy guide and how to execute the plan
Approach
Concentrated efforts projects and programs
Tactics
A set of skills, talents and activities which the firm is particularly strong with
Core Competencies
- hiring external organization to perform task or services that’s traditionally done in house.
- to reduce cost and increase efficiency
Outsourcing
A type of outsourcing.
Contracting specialized skills and knowledge. Example accounting and legal services
Professional Outsourcing
A type of outsourcing
- delegating processes the third parties to reduce cost and focus on producing product design and market
Manufacturing Outsourcing
A type of outsourcing
- specific business processes like customer service, data entry, logistics etc
Process- specific Outsourcing
A type of outsourcing
- handling the entire business operations to an external provider to manage functions from end to end
Operational Outsourcing
A type of outsourcing
- contracting a company for a specific projects to handle everything
Project- based Outsourcing
Contracting an external provider internationally
Offshore
An approach to optimize production, distribution, supply chain activities, across different countries, and regions.
- done to achieve competitive advantage
Global Strategy
A type of global strategy
- same products every location
- centralized controls, everything is dependent on the decision of the headquarters.
- uniformity
Standardized Strategy
A type of global strategy
importing an exporting products
- limited global expansion without significant presence abroad
International Strategy
A type of global strategy
Adopts products to meet the local needs
- establishes physical locations and employees staff internationally.
- Tailor products and services to specific regions
Multinational Strategy
