002-Process design Flashcards

1
Q

The process of designing tangible goods

  • From conceptualizing to final productions and after sales.
  • Focuses on improving the quality and interaction by enhancing the relationship between service providers and customers
A

Product and Service Design

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2
Q
  • Important for cost and convenience
  • This is a vital component for facility planning
  • Impacts profitability cost and success
A

Location

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3
Q

The act of overseeing all activities and task to maintain the desired level of excellence.

  • This is the process of determination of quality policy creating quality planning and assurance
A

Quality Management

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4
Q

The ability to respond to changes like alteration of certain designs volume etc.

A

Flexibility

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5
Q

Decision about the physical arrangement of economic activity centers

A

Layout Design

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6
Q

The process of arranging employees and groups based on task and skills

Functional layout: tools and equipments are organized depending on the process

A

Process Design

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7
Q

A process done to prevent overstocking and under stocking

Can help gain competitive advantage over competitors

A

Inventory Management

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8
Q

Offering superior products and services from the company. This can be used to help differentiate itself from the competitors

Ensures timely delivery, and great service

A

Supply Chain Management

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9
Q

Refers to the process of planning and organizing task, activities and resources, within a company.

Creating timeliness, resourcefulness, and responsiveness

A

Scheduling

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10
Q

The set of processes and practices that aim to ensure the continuous and efficient operations

A

Maintenance

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11
Q

(Operation strategy approach )

________ providing uniqueness
Both in physical characteristics and service attributes.

Experience differentiation: the use of five senses

A

Differentiation

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12
Q

The road map that acts as the guide that ensures operation functions are aligned with the corporate strategy

(Four perspectives)
* Top down
* Bottom up
* Market influence
* Resource base

A

Operation Strategy

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13
Q

Lowering the price but not sacrificing the quality

A

Cost Optimization

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14
Q

The **process of “defining” ** an organization’s direction and making decisions allocating its resources to pursue the strategy

A set of long term goals

A

Strategy Planning

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15
Q

What it wants in the future

A

Vision

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16
Q

The purpose and primary objectives of the company

17
Q

These are the specific measurable goals within a specific time frames

A

Objectives

18
Q

A long term plan to meet the objectives

19
Q

These are the methods and the processes used to meet the strategy guide and how to execute the plan

20
Q

Concentrated efforts projects and programs

21
Q

A set of skills, talents and activities which the firm is particularly strong with

A

Core Competencies

22
Q
  • hiring external organization to perform task or services that’s traditionally done in house.
  • to reduce cost and increase efficiency
A

Outsourcing

23
Q

A type of outsourcing.

Contracting specialized skills and knowledge. Example accounting and legal services

A

Professional Outsourcing

24
Q

A type of outsourcing

  • delegating processes the third parties to reduce cost and focus on producing product design and market
A

Manufacturing Outsourcing

25
A type of outsourcing - **specific business processes** like customer service, data entry, logistics etc
Process- specific Outsourcing
26
A type of outsourcing - **handling the entire business operations** to an external provider **to manage functions from end to end**
Operational Outsourcing
27
A type of outsourcing - contracting a company **for a specific projects** to handle everything
Project- based Outsourcing
28
Contracting an external **provider internationally**
Offshore
29
**An approach** to optimize production, distribution, supply chain activities, **across different countries, and regions.** - done to achieve competitive advantage
Global Strategy
30
A type of global strategy - **same products** every location - **centralized controls,** everything is dependent on the decision of the headquarters. - uniformity
Standardized Strategy
31
A type of global strategy **importing an exporting** products - limited global expansion without significant presence abroad
International Strategy
32
A type of global strategy **Adopts** products to meet the local needs - establishes physical locations and employees staff internationally. - **Tailor products** and services to specific regions
Multinational Strategy