Yuh

Question 1

Allows businesses to spot inefficiencies and open the door to rectify them

Answer 1

Continuous Improvement

Question 2

Fix what’s broken

Answer 2

Repair

Question 3

Continually improve a process that isn’t broken

Answer 3

Refinement

Question 4

Improvement through innovation or technological advancement

Answer 4

Renovation

Question 5

Breakthrough

Answer 5

Reinvention

Question 6

Occurs when a structured system having standardized inputs is performing unacceptably from the user’s viewpoint

Answer 6

Compliance

Question 7

Resemble compliance problems except they are not specified by standards

Answer 7

Unstructured

Question 8

Occurs when the system is performing unacceptably from the viewpoint of its owners or operators

Answer 8

Efficiency

Question 9

Involve the development of new products and the improvement of existing products

Answer 9

Product Design

Question 10

A four-step problem-solving iterative technique used to improve business processes. Useful for testing improvement measures on a small scale before updating procedures and working practices

Answer 10

Deming’s PDCA Cycle

Question 11

Involves identifying a goal or purpose, formulating a theory, defining success metrics and putting a plan into action

Answer 11

Plan

Question 12

Testing starts once the planning phase rests in a hypothesis about potential changes that will lead to measurable improvement

Answer 12

Do

Question 13

Includes monitoring the effect of the implementation plan and finding countermeasures if necessary to further improve the solution

Answer 13

Check

Question 14

Closes the cycle, integrating the learning generated by the entire process, which can be used to adjust the goal

Answer 14

Act

Question 15

Look for ways to turn challenges into potential benefits. Consider the problem from various viewpoints. Think about how the problem affects different stakeholders and industries

Answer 15

Identify the Opportunity

Question 16

Involves assessing how you currently approach problems and identifying areas for improvement. Identify the root causes of problems

Answer 16

Analyze the Current Process

Question 17

Encouraging brainstorming to generate potential solutions. Assess each potential solution based on criteria

Answer 17

Develop the Optimal Solutions

Question 18

Rolling out the changes to the entire organization. Putting your revised plan into action on a larger scale

Answer 18

Implement Changes

Question 19

Assessing the outcomes of the changes you’ve implemented. Involves analyzing whether the changes have met the set goals or not

Answer 19

Study the Results

Question 20

Making the revised processes the new norm. Ensures that the improvements become a permanent part of the organization’s culture

Answer 20

Standardize the Solution

Question 21

Focuses on long-term sustainability and continuous improvement. Setting new goals and identifying new opportunities for improvement

Answer 21

Plan for the Future

Question 22

A Japanese term meaning change for the better, concerning processes that continuously improve operations and involve all employees

Answer 22

Kaizen

Question 23

Involves examining and redesigning business processes and workflows in your organization

Answer 23

Business Process Reengineering

Question 24

The way we perform our work

Answer 24

Business Process

Question 25

A process where you measure your company’s success against similar companies to discover if a performance gap can be closed by improving your performance

Answer 25

Benchmarking

Question 26

Involves comparing performance with a top performer. About improving parts of your company by looking at successful companies in the industry

Answer 26

Strategic Benchmarking

Question 27

Identifying the best practices in the industry, comparing them with the company’s current practices

Answer 27

Operational Benchmarking

Question 28

Set of methodologies and tools to improve business processes by reducing defects and errors, minimizing variation, and increasing quality and efficiency

Answer 28

Six-Sigma