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OM 7 MIDTERMS > WUH > Flashcards

WUH Flashcards

1
Q

A measure of economic or business performance that indicates how efficiently people, companies convert inputs into outputs

A

Productivity

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2
Q

The degree of excellence or superiority in kind of a product or service that meets and exceeds all requirements, standards, and specifications

A

Quality

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3
Q

A large-scale group of technologies that help organizations manage, coordinate, and analyze information from within

A

Management Information System

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4
Q

Refers to the tools and equipment that organizations use to perform their work

A

Technology

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5
Q

The efficiency and effectiveness of employees who work in office or professional settings

A

White: Collar Productivity

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6
Q

This measurement helps organizations make data-driven decisions, improve processes, allocate resources effectively, and meet customer expectations

A

Measuring the Service Activity

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7
Q

A measurable and quantifiable metric used to track progress towards a specific goal or objective

A

Key Performance Indicator

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8
Q

They provide direction and motivation for an organization to improve its processes, products, and services

A

Objectives

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9
Q

Clear objectives set expectations for quality standards

A

Clarity of Purpise

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10
Q

Prioritize tasks by identifying what is most important

A

Prioritization

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11
Q

Increasing productivity and improving the quality of the product

A

Continuous Improvement

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12
Q

Provides specific data to evaluate and enhance productivity and quality performance

A

Typical Measurements

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13
Q

Measures the total number of defects and errors

A

Defect Rate

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14
Q

Measures the output produced per piece of equipment or machine

A

Machine Productivity

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15
Q

Assess how satisfied customers are with the product or service

A

Customer Satisfaction

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16
Q

Provides a framework for setting objectives that enables organizations to evaluate and maintain the performance and quality of their operations

A

Criteria

17
Q

Described how the ends (goals) will be achieved by the means (resources). A pattern of activity the organization adapts to its environment or competes

A

Strategy

18
Q

Involves setting objectives, analyzing the competitive environment, analyzing the internal organization, evaluating strategies, and ensuring that management rolls out the strategies across the organization

A

Strategic Management

19
Q

The process that measures and determines where and how organizations’ resources are utilized to maintain quality and prevent poor outputs

A

Cost of Quality

20
Q

An expression that has developed in parallel to the CoQ and it represents the percentage of an organization’s total capacity or effort that is being used to overcome the cost of poor quality

A

Hidden Factory

21
Q

An award established by the U.S. Congress in 1987 to raise awareness of quality management and recognize U.S. Companies that have implemented successful quality management systems

A

Malcolm Baldridge National Quality Award

22
Q

How upper management leads the organization and how the org leads the community

A

Leadership

23
Q

How the org established and plans to implement strategic direction

A

Strategy

24
Q

How the organization builds and maintains strong, lasting relationships with customers

A

Customer and Market Focus

25
Q

How the org uses data to support key processes and manage performance

A

Information and Analysis

26
Q

How the org empowers and involves its workforce

A

Human Resource Focus

27
Q

How the org designs, manages, and improved key processes

A

Process Management/Operations

28
Q

How the org performs in germs of customer satisfaction, finances, and how the org compares to its competitors

A

Results

29
Q

The process of systematically observing, analyzing, and improving one’s own actions or results

A

Sample Self-Evaluation

30
Q

Defined as a management system that provides feedback on both internal business processes and external outcomes to continuously improve strategic performance and results

A

Balanced Scorecard

31
Q

The key processes you use to meet and exceed customer and shareholder requirements

A

Business process

32
Q

How you foster ongoing change

A

Learning and growth

33
Q

Perspective of your shareholders

A

Financial

OM 7 MIDTERMS (4 decks)

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