You need to set an appointment Flashcards
Listen
(Don’t interrupt)
Acknowledge
I hear that you would like me to set an appointment
and I understand.
Isolate
Other than me setting an appointment, is there any
reason that you wouldn’t give me a few minutes of
your time?
Valid/Disc
Not having an appointment wouldn’t keep you
from looking at something that could dramatically
improve your situation would it?
Probe
Why is that?
or
When you say that what do you mean?
Tie Down
Assuming that I could show you how I can improve
your current situation, could you make 3 minutes for
me now?
Justify / Close
Yes - Move to Qualify
No - DM, of course, you’re not interested, it’s the middle of the day and you’re busy. I knew that before you did…but would you consider looking at our service later today or tomorrow?
“No”
I hear ya, you are good - you are really good. Ok, I’ll let ya go, thanks for the brief time today. I’ll try back another time.