You got 74 of 80 possible points.

Question 1

What information does an associate consultant need to configure the Remote Support Platform for a new customer?
There are 3 correct answers to this question.
Response:

• Address and credentials for the client’s SMTP server
• Partner credentials for SAP Service Marketplace
• Valid Verification of License Validation Service for SAP Business One client installation
• Customer username and password for SAP Service Marketplace
• Address and credentials for the customer’s SAP Business One server

Answer 1

Address and credentials for the client’s SMTP server
Customer username and password for SAP Service Marketplace
Address and credentials for the customer’s SAP Business One server

Question 2

Question:
What information does a partner consultant need to set up the Remote Support Platform for a new customer?
There are 3 correct answers to this question.
Response:

• Customer’s S-User and password for the SAP Service Marketplace
• Valid License Validation Service check for the customer’s installation of SAP Business One
• Partner credentials for the SAP Service Marketplace
• Address and credentials for the customer’s SAP Business One server
• Address and credentials for the customer’s SMTP server

Answer 2

Customer’s S-User and password for the SAP Service Marketplace
Address and credentials for the customer’s SAP Business One server
Address and credentials for the customer’s SMTP server

Question 3

Question:
When working with a perpetual inventory system, where should the ‘Unit Price’ in the Goods Receipt PO default from?
Please choose the correct answer.
Response:

• The vendor’s price list for each item in the Goods Receipt PO.
• The inventory account defined for each item in the Goods Receipt PO.
• The ‘Item Cost’ value of each item in the Goods Receipt PO.
• The valuation method defined for each item in the Goods Receipt PO.

Answer 3

the vendor’s price list for each item in the goods receipt PO

Question 4

When a partner establishes a support department, what SAP Business One environments must be installed?
There are 2 correct answers to this question.
Response:

• All major versions of SAP Business One
• All major versions used by your customers
• All hardware platforms in use at your customers’ sites
• All patches for the current version
• All localizations used by your customers

Answer 4

All major versions used by your customers
All localizations used by your customers

Question 5

What are the support troubleshooting steps that a partner is required to perform before submitting an incident?
There are 4 correct answers to this question.
Response:

• Creation of an SAP note
• Upload of the customer’s database
• Search for known issues
• Isolation of the issue to SAP Business One
• Initial troubleshooting
• Reproduction of the issue

Answer 5

Search for known issues
Isolation of the issue to SAP Business One
Initial troubleshooting
Reproduction of the issue