Yep Flashcards
What are the 3 basic levels of analysis in organizational behavior?
What to remember about Organizational Behavior and theory X and Y?
What is total quality management?
Individual, Group
It’s an interdisciplinary field. Theory X is pessimistic and negative, Theory Y is believed managers could impact positively
Way of developing better products and consistently improving.
What is the definition of management?
What is contingency approach?
What are your D1-D4 things?
Working with and through others. W Edwards deming did 85/15 rule.
There is no one best way, situation ally appropriate.
Directing, Coaching, Supporting, Delegating.
What’s important for 21st century manager?
What is the magnificent 7?
How do you improve ethical climate?
Primary role, decision making style,etc.
Dignity of human life, autonomy, honesty, loyalty, fairness, humaneness, the common good.
Behave ethically yourself(most important), screen employees, develop a meaningful code of ethics, provide ethics training, reinforce ethical training, create positions and other mechanisms to deal with ethics.
What is carrolls global corporate pyramid?
What is organizational culture?
What are observable artifacts?
Economic responsibility–> legal responsibility–> ethical responsibility–> philanthropic responsibility.
Shared beliefs, values, and assumptions held by members of an organization. Set of shared taken for granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its environments.
Physical manifestation of an organizations culture(acronyms, dress, awards, etc.).
What’s the difference between espoused and enacted values?
What are your 4 competing values framework?
What are outcomes associated with culture?
Espoused–> explicitly stated, Enacted–> How employees are actually acting.
Clan(internal and flexible), Adhocracy(external and flexible), Hierarchy(internal and stable), Market(external and stable).
Employees more happy in clan, innovation and quality can be increased with clan, adhocracy, and market.
Is financial performance strongly related to culture?
What is organizational socialization?
What is esteem vs efficacy?
NO!
Values, Norms, and required behavior learned.
esteem is worth, efficacy is chances of successfully accomplishing a SPECIFIC task.
Is mentoring good?
What are your important pillars of self esteem?
What are managerial implications?
Yes.
Good example, live good.
On the job research to nurture self efficacy, significant positive correlation between self efficacy and job performance.
What is self monitoring?
What is organizational identification?
What is personality?
You know how you impact others, high is good, low is bad.
Occurs when one comes to integrate beliefs of organization into own identity.
Combination of stable physical and mental characteristics that give the individual his or her identity.
What are your big 5 personality dimensions?
What is the best locus of control?
What is ability vs skill?
Extraversion, agreeableness, conscientiousness, emotional stability, openness to experience.
Internal.
Ability is talent to perform a mental or physical task. Skill is learned talent that a person has acquired to perform a task.
What makes up performance?
What is intelligence vs emotional intelligence?
What is self awareness s self management?
Ability, Effort, Skill.
Capacity for constructive thinking, reasoning, and problem solving. Emotional is the ability to recognize and understand emotions and how to manage your behavior.
Awareness is accurately perceive your emotions, management is what happens when you act or you dont.
What is social awareness vs relationship management?
What is human capital?
What is social capital?
Awareness is accurately perceive emotions in others. Management is product of first 3 skills(awareness, management.).
Productive potential of ones knowledge and actions. A present or future employee with the right combo of knowledge, skill, and motivation to excel.
productive potential of strong, trusting, and cooperative relationships.
What is motivation?
What is content vs process theory of motivation?
What are your needs?
arousal, direction, and persistence of voluntary actions that are goal directed.
Content is internal factors such as instincts, needs, satisfaction, and job. Process is explaining which internal factors and cognitive stuff motivate people.
deficiencies that arouse behavior.
What are maslows need hierarchy?
What is alderfers ERG theory?
What is McClellands theory?
Physiological–> Safety–> Love–> Esteem–> Self-actualization.
Existence, Relatedness, Growth.
Affiliation, Power, Achievement.
What is equity theory?
What is Vrooms expectancy theory?
What is external vs internal change?
Motivation model, explains how people strive for fairness in work and life.
Holds that people are motivated to behave in ways that produce expected outcomes. Self esteem, efficacy, previous success, etc.
External is things you can’t control, internal is things you can.
What is adaptive vs innovative vs radically inovative change?
What is lewins change model?
What are your elements of change?
Least to most complex.
Unfreeze, change, refreeze.
Organizational arrangements, social factors, methods, people.
