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Brent 2024 > XRE/RDK Errors > Flashcards

XRE/RDK Errors Flashcards

1
Q

XRE-22 VOD-07007

A

Issue with Account Status or Credit Limit Exceeded

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2
Q

XRE-10007

A

Cable Modem isn’t Provisioned Correctly or MoCA is Offline

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3
Q

XRE-10000

A

XBO Issue

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4
Q

Conditional Access Error

A

XRE-03121

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5
Q

Physical QAM Tune Plant Failure

A

XRE-03059 or XRE-00021

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6
Q

​Tuner Lock Lost Midstream for Linear QAM Playback

A

XRE-03056

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7
Q

XRE-03051

A

Inadequate RF Signal Out of Device

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8
Q

Forced Firmware Did Not Download or Apply

A

XRE-03010

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9
Q

Set-Top Box Is in Suspended State

A

XRE-03007 or RDK-03007

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10
Q

XRE-02022

A

Voluntary Disconnect Handling on X1

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11
Q

XRE-02021 or XRE-00253

A

The TV Box was Unable to Auto-Init: DAS Failure

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12
Q

​SUSI Flow Failed to Load

A

XRE-00305

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13
Q

SuSi Get XACT Token Timed Out

A

XRE-00294 or XRE-00071

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14
Q

Automatic Cable Card Initialization Failed

A

XRE-00253 or XRE-02021

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15
Q

Account Look Up By Mac Address Failed

A

XRE-00251

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16
Q

XRE-00250

A

Billing Mismatch of Account Number

17
Q

XRE-00036

A

Incorrect Account Number Entered

18
Q

XRE-00027

A

Incorrect Phone Number Entered

19
Q

XRE-00021 or RDK-03059

A

Physical QAM Tune Plant Failure

20
Q

Empty Channel List

A

XRE-00002

21
Q

RDK-10000

A

Client Set-Top Box Detects MoCA but cannot reach Gateway

22
Q

RDK-03087

A

​Wireless Gateway And Lost & Found Signal Lost

23
Q

RDK-03036

A

No MoCA Network Found

24
Q

RDK-03033

A

Can’t Connect to XRE Due to Internet Outage

25
Q

RDK-03013

A

Customer Has Wiring Issue with Outlet

26
Q

IP Acquisition Failure

A

RDK-03009

27
Q

XRE Shell Did not Launch after Channel Map Acquisition Failure

A

RDK-03005

28
Q
A
29
Q

RDK-03001

A

Card Initialization Failure

29
Q

RDK-03004

A

Carousal Validation Failed

30
Q

RDK-03003

A

DOCSIS Registration Failure

Brent 2024 (21 decks)

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