XH

Question 1

What are the 3 of the 4 zone conditions?

Answer 1

Ready, Fault, Trouble and Alarm.

Question 2

What wifi protocol does the touch screen use to communicate with the cameras.

Answer 2

802.11G

Question 3

The touch screen uses this to communicate with the sensors and home automations devices.

Answer 3

Zigbee.

Question 4

What is the Siren output of touch screen?

Answer 4

85db at 10 feet.

Question 5

What Cellular technology does the touch screen use.

Answer 5

3g

Question 6

What does it mean when LED armed status light is Red.

Answer 6

System is armed

Question 7

Window door sensor magnet distance maximum from the transmitter.

Answer 7

6mm or 0.25 inches.

Question 8

What are the 3 Arming modes?

Answer 8

Stay, Away and Night

Question 9

Xcam blink blue 1 per second.

Answer 9

xCam is ready to be paired

Question 10

xCam upgrading firmware light color and duration.

Answer 10

Blinking Yellow (3 per second)

Question 11

This system includes 1 touch screen, 3 window door sensors and 1 pet friendly motion detector.

Answer 11

Base home system.

Question 12

How many window/door sensors are included in the Ultimate home system.

Answer 12

10

Question 13

These 2 systems include one wireless keypad.

Answer 13

Complete and ultimate home system.

Question 14

Typical range of zigbee devices is.

Answer 14

33-246 feet.

Question 15

This happens every 27 minutes on a zigbee network.

Answer 15

Check in signal or heartbeat.

Question 16

This 2.4 ghz network generally creates a mesh network.

Answer 16

Zigbee.

Question 17

What speed does a zigbee network communicate at.

Answer 17

250kps.

Question 18

These zigbee devices allow some sensors and devices (except cameras) to act as relays.

Answer 18

externally-powered devices.

Question 19

This switch activates whenever the cover is open.

Answer 19

Tamper switch

Question 20

This zone type activates an alarm immediately if tripped when the system is armed.

Answer 20

Perimeter

Question 21

This zone type allows the homeowner to exit the premise while the system is arming and has an entry delay countdown when tripped.

Answer 21

Entry/Exit

Question 22

Use this acronym to handle objections.

Answer 22

RARE

Question 23

R.A.R.E

Answer 23

Reverse, Acknowledge, Respond, Engage.

Question 24

The customer should sign this BEFORE you install the Xfinity Home products.

Answer 24

the Subscriber Agreement

Question 25

CMS

Answer 25

Central monitoring system.

Question 26

The motion sensor has a range of

Answer 26

49 by 49 feet (15x15M)

Question 27

Xfinity Home motion sensors use a microprocessor-controlled wireless digital detector called a.

Answer 27

Passive Infra-Red (PIR)

Question 28

Pet immunity height it optimal when the motion sensor is installed at.

Answer 28

7’ high

Question 29

When the customer is setting a 4-digit master code you should always.

Answer 29

Turn your back or leave the room.

Question 30

I.V.S.

Answer 30

Installation Verification Scorecard

Question 31

How long is the Familiarization Period for customers.

Answer 31

7 days

Question 32

This user code is not supported by Xfinity.

Answer 32

Duress user code.

Question 33

C.O.P.S

Answer 33

Central Office Processing Service

Question 34

L.Q.I.

Answer 34

Link Quality Indicator

Question 35

P.R.M.

Answer 35

Panel Replacement Module

Question 36

This jack isolates the alarm panel from the Gateway in the telephone circuit.

Answer 36

RJ31X

Question 37

Zigbee Wireless radio frequency range.

Answer 37

2.425-2.475 GHZ