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2015 Eric > xhome updates > Flashcards

xhome updates Flashcards

1
Q

Cost of glass break sensor

A

99.95

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2
Q

Cost of Water Detector

A

39.95

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3
Q

Cost of smoke detector

A

99.95

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4
Q

Cost of outlet controller

A

49.95

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5
Q

Cost of keychain remote

A

49.95

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6
Q

Cost of wireless keypad

A

99.95

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7
Q

Cost of 3 door/window sensor pack

A

129.95

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8
Q

Cost of 5 door/window sensor pack

A

199.95

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9
Q

How many xfinity home window stickers are provided in the XH welcome kit?

A

6

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10
Q

Cost of Motion Sensor

A

49.95

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11
Q

With this setting, the motion sensor will trip immediately if motion is detected when in arm away mode.

A

Interior follower

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12
Q

With this setting, an entry delay will be provided if the motion sensor is tripped when the motion sensor is in arm away mode.

A

Interior with delay

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13
Q

With this setting,the motion sensor will trip immediately if motion is detected when the system is armed in night mode.

A

Interior follower arm night

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14
Q

With this setting, the motion sensor will provide a delay equal to entry delay if it is tripped while the system is armed in arm night mode.

A

Interior delay arm night

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15
Q

By default, motion detectors are disabled when the system is in these two arm modes

A

Arm stay and arm night

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16
Q

Where can a technician go to find updates to COPS passwords?

A

CU XFINITY Home community

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17
Q

110V house-powered or 9V battery-powered standalone smoke alarms that are not connected to a burglar alarm system.

A

Household smoke alarms

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18
Q

12V system-powered (wired) or 9V battery powered (wireless) smoke detectors that are connected to a burglar alarm system.

A

System smoke detectors

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19
Q

Existing customer-installed household smoke alarms are present in each area, outside each sleeping area and on each level of the home

A

Primary smoke detection system

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20
Q

How often the COPS MPower login password changes

A

Monthly

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21
Q

If am installed camera requires a permanent Ethernet connection to the the XB2, which port needs assigned to the Xfinity Home network?

A

Port 4

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22
Q

What steps does installer take to assign port 4 to Xfinity Home on XB2?

A

Login to 10.0.0.1Click hardwareThen select LANCheck the box for “Associate Ethernet Port 4 to Xfinity Home Network” Hit SAVE button

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23
Q

7 steps in a XH Completion Checklist

A
  1. Access Subscriber Portal2. broadband online3. cellular online4. Two ctv phone numbers5. Two ctn phone numbers 6. Sensor Testing Valid7. cancels -XH removal or false churn
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24
Q

Which brand of Garage Door opener is now compatible with xfinity home?

A

Chamberlain

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25
Q

myQ Garage, myQ Internet Gateway, myQ Internet Gateway Connectivity Kit

A

compatible chamberlain garage door opener devices

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26
Q

What site can a customer visit to get additional easy-to-use device installation kits as well as bundles and add on packs?

A

Http://www.xfinity.com/home-security

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27
Q

Where can a customer go on the Internet to watch “how-to” videos, download their user manual, and check out help and support forums and FAQs?

A

Http://customer.xfinity.com/help-and-support/home-security/

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28
Q

What is the only medium a customer can use to view functionality of 3rd party partner devices?

A

The Xfinity Home app

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29
Q

These partner devices are now compatible with Xfinity Home.

A

August Smart Lock
Lutron Caseta Light Switch and Dimmers
Nest Thermostat
Chamberlain MyQ Garage Universal Control

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30
Q

Is the August Doorlock zigbee or wifi?

A

wifi

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31
Q

What Lutron Caseta Lighting Controls are supported?

A

In wall light switch pro
In wall dimmer
In wall dimmer pro
Plug in lamp dimmer

32
Q

What security sensor options are available for secure 300 and 350?

A

3 d/w and 1 motion
5 d/w
2 motion 1 d/w

33
Q

Great power batteries (yellow casing) should be replaced with

A

GETAC battery (black casing)

34
Q

To ensure a touchscreen records a battery swap transaction, what must a technician do with touchscreen during the battery swap?

A

Keep the touchscreen plugged in

35
Q

Latest touchscreen firmware is

A

Oahu

36
Q

The next touchscreen firmware to be deployed after Oahu is

A

Padre

37
Q

What 6 apps will no longer appear or be available with the release of the Padre firmware?

A 
News
Calculator
Word of the day
Xfinity voice
Sports
Sudoku
38
Q

CVR

A

Cloud video recording

39
Q

Due to low customer penetration and supplier challenges, what devices are likely to sunset during the next several months?

A

Glass break sensor
Targeted motion sensor
Remote key fob

40
Q

Six main components of a security system.

A 
Control panel
Keypads
Power supply
Inputs
Outputs
Communicator
41
Q

A built in dialer which can text, email, or call. It can be digital, cellular, radio, or over the internet

A

communicator

42
Q

Sirens are one type of this

A

output

43
Q

Consists of ac power, a transformer, and battery backup

A

Power supply

44
Q

The component which receives the input device signal and then activates the appropriate output device and monitors system wiring, primary power and processes any programmed instructions.

A

Control panel

45
Q

A user interface device allowing the user to control the system, arm/disarm, and trigger a panic

A

Keypad

46
Q

Install fee for secure 300 with contract

A

$99

47
Q

Install fee for secure 350 with contract

A

$399

48
Q

Install for control 150

A

$99.99

49
Q

Non discounted installation fee for secure 300

A

$499

50
Q

Non discounted fee for secure 350 installation

A

$899

51
Q

Secure 300 System upgrades include what devices?

A

3 door/window sensors, 1 motion sensor, 1 PIM, and touchscreen, Xhome router

52
Q

What equipment is included in a secure 300 panel swap

A

1 Honeywell Vista 20P panel, 1 Honeywell 6160 alpha keypad, 3 door/window sensors, touchscreen, 1 motion detector, 1 PIM, xh router

53
Q

5 zone types

A 
Perimeter
Interior
Entry/exit
Fire
24-hour inform
54
Q

4 zone conditions

A

Ready, fault, trouble, alarm

55
Q

What is the data transfer rate on zigBee devices?

A

250kbps

56
Q

How often is a cellular heartbeat

A

Every 60 min

57
Q

Siren output of touchscreen

A

85dB at 10 feet

58
Q

Amber LED means

A

Sensor faulted

59
Q

Technicians cannot install cameras in what areas of homes?

A

any location where there is a reasonable expectation of privacy i.e. Bathrooms bedrooms neighbors houses

60
Q

C.o.p.s

A

Central office processing service

61
Q

Broadband server ip

A

69.252.80.244

62
Q

cellular ip

A

69.252.80.250

63
Q

This program will allow android customers to integrate compatible devices from other vendors with the Xfinity home platform

A

Works with Xfinity home

64
Q

Sensor batteries need replaced if they are below

A

2,700mV

65
Q

Acceptable sensor signal strength is greater than

A

40%

66
Q

Which model of thermostat is to be returned to the warehouse and no longer installed?

A

RTCoA CT-30

67
Q

What is the C terminal on the thermostat for?

A

Common

68
Q

What is the Y1 terminal on the thermostat for?

A

Cool Control/Compressor

69
Q

What is the G terminal on a thermostat?

A

Fan

70
Q

What is the W2 terminal on a thermostat?

A

Second-Stage Heat or Heat Pump Auxiliary Heat

71
Q

What is the W1/B terminal on a thermostat?

A

Heat Control/ Heat Pump Changeover

72
Q

What is the Y2/0 terminal on a thermostat?

A

Second-Stage Cool Control/Heat Pump Changeover

73
Q

What is the RC terminal on a thermostat?

A

Power from Cooling

74
Q

What is the RH terminal on a thermostat?

A

Power from Heating

75
Q

What is the I1 terminal on a thermostat?

A

Auxiliary Input Signal

76
Q

What is the IC terminal on a thermostat?

A

Auxiliary Input Common

2015 Eric (25 decks)

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