X- Matrix and Variation

Question 1

Bridges gap between strategy and excution

Answer 1

Hoshin Kanri Matrix

Question 2

A back and forth technique

Answer 2

Catchball

Question 3

First, manager throws “goal” to the team Second, team throws their “feedback “
Third, repeat until general agreement

Answer 3

Catchball

Question 4

An approach to move closer to any goal

Answer 4

PDCA Cycle

Question 5

Continuous Improvement is built-in via ___ & ____

Answer 5

Catchball and PDCA Cycle

Question 6

4 stages of PDCA Cycle

Answer 6

Plan, Do, Check and Act

Question 7

Decide what you’re going to try and make a plan

Answer 7

Plan

Question 8

Execute chosen plans on small scales

Answer 8

Do

Question 9

Compare the actual results against the expected

Answer 9

Check

Question 10

Implement solution fully

Answer 10

Act

Question 11

Hoshin Planning Process - Based on Hoshin Kantri Matrix yt video

Answer 11

Establishing strategic vision
Develop breakthrough objectives
Develop annual objectives
Deploy annual objectives
Implement annual objectives
Monthly review
Annual review

Question 12

A single page document that includes the strategic objectives, how to achieve them, who’s responsible and key performance indicators

Answer 12

Hoshin Kanri Matrix

Question 13

the 5 important aspects of Hoshin Kanri Matrix

Answer 13

Long Term Objectives
Annual Objectives
Top Level Priorities
Targets to Improve
Person responsible

Question 14

• It is the enemy!
• It can introducewasteand errors into a process

Answer 14

Variation

Question 15

The more variation, the ______.

Answer 15

more errors

Question 16

The more errors, the _____.

Answer 16

more wastes

Question 17

A lack of consistency in a product.

Answer 17

Variation

Question 18

Variation in a process will result to__________

Answer 18

variation of quality.

Question 19

Why measure variation?

Answer 19

• Reliability
• Costs

Question 20

We want our customers to know they’ll always get a certain level of quality from us. Also, we’ll often have a Service Level Agreement or similar in place. Consequently, every product needs to fit specific parameters.

Answer 20

Reliability

Question 21

Variation costs money. So, to lower costs, we need to keep levels low.

Answer 21

Costs

Question 22

Discrepancies occur when:
(6)

Answer 22

• There is wear and tear in a machine.
• Someone changes a process.
• A measurement mistake is made.
• The material quality varies.
• The environment changes.
• A person’s work quality is unpredictable.

Question 23

6M’s of Six Sigma

Answer 23

• Method
• Mother Nature
• Man
• Measurement
• Machines
• Materials

Question 24

Types of Variation

Answer 24

• Common Cause
• Special cause

Question 25

This is a variation that happens in standard operating conditions.

Answer 25

Common Cause

Question 26

Fluctuations might occur due to the following:

Answer 26

-temperature
-humidity
-metal quality
-machine wear and tear.

Question 27

Product differences might be caused by _____

Answer 27

air humidity

Question 28

This is a variation occurs innonstandardoperating conditions.

Answer 28

Special Cause

Question 29

Speacial cause is a type of variation that occurs in_______ operating conditions.

Answer 29

nonstandard

Question 30

Disparities could occur if:

Answer 30

-A substandard metal was delivered.
-One of the machines broke down.
-A worker forgot the process and made a lot of unusual mistakes.

Question 31

This type of variation doesnothave a trend that can be charted.

Answer 31

Special Cause

Question 32

Special cause-
Imagine a supplier delivers a substandard material once in a three-month period. Subsequently, you won’t see a trend in a chart. Instead, you’ll see a_____from a trend.

Answer 32

departure

Question 33

______ variation has a trend that you can chart.

Answer 33

Common cause

Question 34

It’s important to separate a common cause and a special cause because:

Answer 34

-Different factors affect them.
-We should use different methods to counter each.

Question 35

Treating common causes as _______ leads to inefficient changes. So, too, does treating a special cause like a common cause. The wrong changes can cause even more ______

Answer 35

special causes ; discrepancies.

Question 36

How to identify variations? (Common Cause)

Answer 36

-Mark your median measurement.
-Chart the measurements from your process over time.
-Identifyruns. These are consecutive data points that don’t cross the median marked earlier. They show common cause variation.

Question 37

Use_____ to look for common cause variation.

Answer 37

RUN CHARTS

Question 38

Use _____to look for special cause variation.

Answer 38

CONTROL CHART

Question 39

How to identify variations? (Special Cause)

Answer 39

-Mark youraveragemeasurement.
-Mark your control limits. These are threestandard deviationsabove and below the average.
-Identify data points that fall outside the limits marked earlier. In other words, it is above the upper control limit or below the lower control limit. These show special cause variation.