WRT

Question 1

The importance of rapid response in preparation for water damage restoration is…

Answer 1

…to minimize damage and reduce drying time - “critical action”

Question 2

The technicians should have ability to communicate as a professional (what 3 things?)…

Answer 2

1. What is to be done
2. Why it’s to be done
3. How it’s to be done

Question 3

For a water damage restoration, the company should always show up with (what 3 things?)…

Answer 3

1. A technician(s)
2. A vehicle
3. Equipment

Question 4

For the health and safety of the staff, what are the 3 immunizations to be addressed?

Answer 4

1. Tetanus (lockjaw)
2. Diphtheria
3. Hepatitis

Question 5

DO NOT begin work until a properly written contract (or authorization) is signed!!! What MUST the contract include?

Answer 5

WHO is responsible for payment and WHEN is it due!!!!

Question 6

What are 3 important considerations in a job authorization/contract?

Answer 6

1. Owner – occupant (tenant)
2. Condo parties (multiple policies, yet one claim)
3. Is the wet material Structure or Personal Property (contents)?

Question 7

During INITIAL CONTACT, phone procedure (when practical) should include…

Answer 7

1. Completing a call report (detailed)
2. Discussing payment (terms prior to work)
3. Discussing the deductible/emergency payment collection policy (prior to work)

Question 8

During INITIAL CONTACT, to provide true Emergency response, what two critical actions are needed when restoring a water-damaged structure to
reduce or retard microbial growth, even on Category 1 intrusion?

Answer 8

1. Respond quickly

2. Dry structural materials rapidly

Question 9

ANSI/IICRC S500 refers to…

Answer 9

The Standard of Care for the industry.

Question 10

According to S500 1.2 (The Principles of Restoration), providing for the health and safety of workers and occupants are First & Foremost by doing what two things?

Answer 10

1. Providing appropriate personal protective equipment (PPE) for workers
2. Making reasonable effort to identify, inform building occupants of, and protect them
   from, health and safety issues including:
   a.) “suspect mold” odors – smelled but not seen – inspect further to locate source
   b.) visible mold growth discovered …at once, use adequate protective measures
   including appropriate PPE and containment or other engineering controls
   c.) slip - fall hazards – most common hazard for both workers and occupants
   d.) electrical; asbestos; lead and chemical exposures; sewage contamination (Cat 3)

Question 11

During the INITIAL INSPECTION, what are the 3 (three) most important work processes of the JOB SCOPE?

Answer 11

1) Evaluate and document ATMOSPHERIC CONDITIONS INSIDE/OUTSIDE and MOISTURE CONTENT OF MATERIALS in affected and unaffected areas (even if no water visible).

2) Evaluate and document IN WRITING/PICTURES:
a) SOURCE & TIME OF WATER INTRUSION including visible material deterioration
b) ANY VISIBLE MICROBIAL GROWTH (pre-existing damage)
c) bring PRE-EXISTING DAMAGE to attention of Materially Interested Parties (MIPs)

3) ESTABLISH DRYING GOALS
a) in agreement, if possible, with materially interested parties (MIPs)
b) then; determine dry standard:
(i) with reasonable approximation of conditions prior to intrusion or,
(ii) comparing to moisture content (MC) in unaffected areas of structure

Question 12

The Frequency & Purpose of ONGOING INSPECTION should be…

Answer 12

• FREQUENCY: At least daily

- PURPOSE of monitoring: To document and adjust goals as needed

Question 13

For FINAL INSPECTION (COMPLETION), what three factors are important to document and validate?

Answer 13

1) Determine and document pre-determined DRYING GOALS WERE MET
2) Drying EQUIPMENT SHOULD REMAIN in operation UNTIL drying goals have been MET

3) Two Documents should be INCLUDED - ATMOSPHERIC & EQUIPMENT READINGS; MC; surface temperatures:
a) Moisture Map (validates moisture content and location) and
b) Daily Humidity Record

Question 14

The 3rd in Line of Principles is…

Answer 14

…to mitigate the intrusion “loss” (contain further damage)

Question 15

Mitigating the Intrusion includes…

Answer 15

1. Control spread of contaminants – if contamination, remediate first
2. Moisture control:
   a. ) moisture problems are: identified, located, and corrected or controlled
   b. ) responsibility of property owner, not restorer, to correct source of intrusion

Question 16

After cleaning/removing (properly disposing) unwanted materials and particulates…

What are the Four (4) Principles of Drying that should be considered on all drying projects?

(Clue: REDT)

Answer 16

R-E-D-T

1. REMOVE THE EXCESS - (absorb, drain, pump, vacuum) – The more excess water removed during this first principle, the shorter the drying time. Multiple extraction passes often are required with carpet and cushion.
2. EVAPORATION - (air movement, velocity, temperature) –changing a liquid to a vapor.
   a. ) After water extraction, drying time is highly influenced by evaporation rate
   b. ) usually promoted by using specialized air movers (“fans”); heat application
3. DEHUMIDIFICATION - or Ventilation
   a. ) removal of evaporated air from structural
   b. ) ventilation – exchange moisture laden air with less humid air
   c. ) helps to minimize secondary damages and health hazards
4. TEMPERATURE CONTROL - continue to apply, modify and control to increase:
   a. ) Evaporation rate potential
   b. ) Dehumidification effectiveness

Question 17

After drying, completion of project is required by doing what? (2)

Answer 17

1. Remove remaining contaminants; repairs - qualified and properly trained personnel
2. Repairs should be performed by qualified and properly licensed technician.