Written exam Flashcards
What does C.R.F. stand for?
Customer Request form
How many times can your Prior service an account without GM Approval?
1 time
When should you first start discussing AR with a customer?
At 30 days
Which of the following are NOT typical uniform customer buying motives?
a. image
b. Identfication
c. Safety
d. Causual Fridays
d. Casual Fridays
How often must you complete Smith Driver Training refresher training?
Quarterly
Which of the following is NOT one of the 5 Keys to Smith Driver’s Training?
a. Aim High in Steering
b. Keep your eyes moving
c. Leave yourself an Out
d. Detect Problems Early
e. Get the Big Picture
d. Detect Problems early
What makes up the total inventory of the customer’s physical inventory?
garments in Cintas Possession + Garments in the customer’s possession
Which of the following are NOT components that make up Accounts Receivable funds?
a. 45 days past due
b. 90+ day past due
c. 60 day past due
d. 30 day past due
e. current
a. 45 days past due
What is the minimum expectation for your Accounts Receivables?
< 5%
Who is ultimately responsible for the quality of the appearance and upgrading of hte garments?
ssr
What is the maximum you can achieve on your net billings?
100%
If a customer only returned 90 out of the 100 shop towels they rented what should you do?
Notify the customer they are missing 10 shop towels and to have them for you next week.
Which of the following is NOT a standard delivery
frequency?
a. weeklys
b. monthly
c. Every other week
d. Every 3rd week
d. Every 3rd week
What does G.R.F stand for?
Garment Request Form
What is Out of Service Garments?
garments returned to the stockroom for cleaning, grading and storage until requested from customer
What two items should an SSR always have with them?
Notebook and pen
What is a good alternative to measuring a customer?
Provide size samples to try on
What is the starndard term of the Cintas Service Agreement?
60 months
Which of the following is NOT a standard company emblem type?
a. standard script
b. custom embroider-the L5X
c. screen or perfect printed
d. Custom embroidery with Screen Print- the L10X emblem
d. Custom embroidery with Screen Print- the L10X emblem
What is the standard A.P.I price increase % on the service agreement?
5%
Which of the following is NOT a main component of Creating Raving Fans?
a.Customer who recommended Cintas to other businesses
b. Customers who Love doing business with Cintas
c. Customers who Stay with Cintas
d. Customers who say they are “Very satisfied” and “Definitely recommend” Cintas
e. Customers who grow their business with Cintas
d. Customers who say they are “very satisfied” and “definitely recommend” Cintas
Which of the following is not a sleeve length description?
a. SS-Short sleeve
b. LN- extra long sleeve
c. RG- long sleeve
d. MT- muscle shirt
d. muscle shirt
What tool can help you find status on your garment requests?
Garment Audit Trail
If a customer pays by check, what information is put on the check?
top check: rt #, day #, Acct # and invoice # only on weekly payments
Briefly describe what the New Customer Onboarding Program is.
New install/ new customers discussion between the managers
I can Prior Service a COD account?
t or f
True
Your “AR%” KPI includes all monies in 30, 60 & 90+ days
t or f
True
The transition of trust must include the SSR and the Sales Rep.
t or f
True
There are three types of National Accounts: Mandatory, Voluntary, and Seasonal
t or f
False
M.L.R.A. means ‘Multi-Location-Rental-Agreement’
t or f
True
I can make price changes to acconts under GM lock control
t or f
False
Soil separation is not important to maintaing quality of my garments
t or f
False
Maintenance Code “A” means “Add On”
t or f
True
Maintenance Code “W’ means “ Wash Again”
t or f
False
I can make more money by selling catalog, adding products & renewing accounts.
t or f
True
I can borrow up to 10% of my COD, as long as I write an IOU and return the next day.
t or f
False
FRC stands for Flame Resistant Clothing
t or f
True
Any one wearing the uniforms or using the products can sign a renewal.
t or f
False
I can sign for all my customer’s deliveries in the PRC.
t or f
False
Cintas’ Payment terms are Net 15 EOM.
t or f
False -Net 10
NOG means “Not Our Goods” and we charge the customer a cleaning fee.
t or f
True
