Panel questions Flashcards
What does the I.D tape on the uniform tell you?
rt #, day #, Acct #, man #
name of the wearer
month and year put into service
grade of clothing when put into service
location #
garment type
special codes “R”
What are the 4 Quality Absolutes?
1. Customers want their uniforms
2. They want them functional
3. They want them clean
4. They want to like their SSR
How many shop towels come in a bag?
50
How many bar towels are in a bundle?
20
How many Fender Covers in a bundle?
We don’t bundle them
How many aprons in a roll?
10
What does FRC stand for?
Flame Resistant Clothing
What is a 912?
Coverall
How many different dust mops and sizes do we rent? What are their sizes?
- 3 different sizes
(24,36, 48)
What are the grades of uniforms you can order?
A
B
C
S
What are the differences between the 935 Work shirts and the 935 micro-check shirts?
- 935 micro- check allows for 11% more flexbility
- The design of the shirt with the micro-pattern
- 65/35 poly/cotton
- light weight for the summer months
What are the 3 types of Jackets?
677,970,366
Explain the make-up emblem charge.
An extra one time charge for each garmet. That pays for a percentage of the emblem and the cost to ship it and get it put on the uniform.
What are the 3 types of Sleeve lengths that you can request?
SS-Short Sleeve
LN-extra long
RG- long sleeve
When adding on an employee in a 912 coverall, do you use XL, or 48RG?
48RG
How do you mark an out of service garment?
X
If you are servicing a customer and they are closed when you arrive, what should you do?
Wait or come back, call the number on the invoice to see if they going to be in today, call the office to see if there was any informatin about the business being close. If not either keep zero-out the invoice or leave it open depending on if you are going to deliver the items later that week?
How often should you renew a contract?
Its up to the SSR but often is better than waiting
Can anyone sign a service agreement?
NO
What are Cintas terms for charge accounts?
What questions should you ask the customer when servicing an account?
If everything looks correct on the bill
Changes to inventory
If there is anything else we can do?
What are the standard emblems for a 935-20?
What are the standard size emblems for a 259-20?
What are the standard size emblems for a 935-25?
What stockroom tool do you use to track the maintenance you have ordered for customers?
AS400 and Garment audit trail
What is the difference between and LJ and an LN garment?
LN is the sleeve, LJ is the tail length
Can I expect one week turnaround for garments that are not standard rental items?
Under promise, over deliver
Expalin the repair bag process
What is the Priciple Objective?
We will exceed our customer’s expectations by maximizing the long term value of Cintas for its shareholders and working partners.
What is the customer service vision?
Growth through satisfied loyal customers
What are some of the things that make up Corporate Character?
- Professional
- Thorough
- High principle & Moral values
- High standards & Performance
- Spartan Approach
- Enthusiastic
- Competitive Urgency
- Positive Discontent
What color and number do the 935 microcheck shirts come in?
- 24-hunter green
- 63-tan
- 25-Blue
- 22-navy blue/slate
What is a 259?
What is the number for a 3x5 gray mat?
84335
What is a 270?
Cargo Pants
What is a 945?
Comfort Pants
What name emblems are used with the BD & LX BD?
BA Name emblem
What name emblems are used with the BR & LX-BR?
BB Name emblems
What products are BK emblems used for?
golf shirts, wind shirts, high-img. jkt
How do we overcome objections?
- Listen to the objection
- Emphathize with the customer
- Overcome the objection
- Gain agreement or understanding and, if appropriate, appeal to the customer’s sense of fairness
