Written Communication

Question 1

Business letters always have a subject line

Answer 1

False

Question 2

Copies of business letters should be printed on stationery.

Answer 2

False

Question 3

Form letters are created for a specific receiver

Answer 3

False

Question 4

How can form letters be personalized?

Answer 4

By filling in specific information on a form letter by hand.
By using mail merge to automatically insert specific information into placeholders in a form letter
All of the above

Question 5

How should the sender’s initials be included on a memo?

Answer 5

They should be handwritten

Question 6

If you are sending a business letter, which of the following would you include in the inside address?

Answer 6

The person’s name and firm receiving the letter

Question 7

In a business letter, what does the special notation Enc. mean?

Answer 7

Enclosure

Question 8

Letterhead stationery is used for the first page of a business letter.

Answer 8

True

Question 9

Marsha must send a new physician announcement to all of the patients in the practice. How should she create the letters?

Answer 9

She should use personalized form letters.

Question 10

Mike, an office assistant, created a letter for Dr. Kirlick. Who should sign the letter?

Answer 10

Dr. Kirlick

Question 11

The letterhead of a business letter always includes the name of the physician and/or medical practice and the address.

Answer 11

True

Question 12

The medical practice where Sidney works prefers the block style for business letters, but Sidney prefers the modified block style. As part of her medical assisting responsibilities, Sidney must create letters. What style of business letter should she use?

Answer 12

Block

Question 13

What does the heading of a memo do?

Answer 13

Tells the receiver’s name and professional title
Tells the sender’s name and professional title
Tells the date the memo is written
Tells the reason the memo is being sent
All of the above

Question 14

What is the complimentary closing of a business letter?

Answer 14

The sender’s way of ending the letter

Question 15

What is the correct salutation for a letter that is addressed to a physician?

Answer 15

Dear Doctor Berman:

Question 16

What must continuation pages of a business letter include?

Answer 16

a Heading

Question 17

What should be copied and filed?

Answer 17

Business letters that are sent to people outside of a medical practice

Question 18

What size is standard business-sized paper?

Answer 18

8 1/2 X 11 inches

Question 19

What style of business letter has all of the lines beginning at the left margin?

Answer 19

Block

Question 20

Which way of personalizing form letters is faster and more professional in appearance?

Answer 20

Using mail Merge

Question 21

Whose reference initials should come first in a business letter?

Answer 21

The Sender’s

Question 22

All mail is delivered by the United States Postal Service.

Answer 22

False

Question 23

Assistants process mail that comes into and goes out of a medical office.

Answer 23

True

Question 24

Certified Mail provides proof that a mail item has been mailed and received.

Answer 24

True

Question 25

Dr. Cheddar wrote a letter to her accountant. She put the letter in an envelope and wrote the notation PERSONAL on the envelope. Then she gave the letter to Gina for her to address. What should Gina do?

Answer 25

Address the envelope

Question 26

How much does First Class Mail weigh?

Answer 26

13 ounces or less

Question 27

If a piece of mail needs to be received quickly, how should it be mailed?

Answer 27

It should be taken directly to the post office.

Question 28

If the delivery address on an envelope is incorrect or unreadable, the letter cannot be delivered.

Answer 28

True

Question 29

Postage is the fee for the service of delivering mail.

Answer 29

True

Question 30

The return address enables a letter to be delivered to the person to whom the letter is addressed.

Answer 30

False

Question 31

What ensures that a mail item is delivered only to the person to whom the item is addressed or to someone authorized to receive the item for that person?

Answer 31

Restricted Delivery

Question 32

What envelope is used for standard business-sized letters?

Answer 32

No. 10

Question 33

What is the fee for Insured Mail based on?

Answer 33

The real value of the item

Question 34

What is the most important part of an envelope?

Answer 34

The delivery address

Question 35

What is the next-to-the-last line of a delivery address on an envelope?

Answer 35

The street address or post office box number

Question 36

What part of a letter does a window envelope allow to show through?

Answer 36

The inside address

Question 37

What qualifies for a discounted rate as a result of preparing large amounts of mail?

Answer 37

Marketing Mail

Question 38

What should NOT be used when preparing envelopes?

Answer 38

Commas and periods

Question 39

What type of postage scale automatically displays the correct amount of postage?

Answer 39

An electronic postage scale

Question 40

When is Priority Mail delivered?

Answer 40

1 to 3 business days

Question 41

When using the notation ADDRESS SERVICE REQUESTED, for what is the sender charged a fee?

Answer 41

For informing the sender of the person's new address

Question 42

Where should postage be placed on an envelope?

Answer 42

In the top right corner

Question 43

Which is more expensive?

Answer 43

Priority Mail Express

Question 44

Which more specifically identifies the location of a delivery address?

Answer 44

A nine-digit zip code

Question 45

A fax is a communication that is sent from one computer to another computer.

Answer 45

False

Question 46

A few errors in grammar, punctuation, capitalization, and spelling are acceptable when creating a written communication in a medical office.

Answer 46

False

Question 47

Before sending a letter to a patient, Zachary notices a punctuation error and a spelling error. What should Zachary do?

Answer 47

Correct the errors before sending the letter

Question 48

How is e-mail sent?

Answer 48

From one computer to another computer

Question 49

How should the draft of a written communication be created?

Answer 49

Typewritten using a computer and word processing software

Question 50

Patients' confidential medical information should NOT be sent by fax unless absolutely necessary.

Answer 50

True

Question 51

Using an electronic portfolio, memos and letters can be used over and over again without having to be retyped.

Answer 51

True

Question 52

What coursework may medical transcriptionists complete?

Answer 52

Anatomy and Physiology Med Term Documenting All of The Above

Question 53

What describes an automatic spelling and grammar checker?

Answer 53

It may not find every error.

Question 54

What does the writing process help people do?

Answer 54

All of the above

Question 55

What is a characteristic of e-mail?

Answer 55

It can easily be replied to or forwarded to others.

Question 56

What is a draft?

Answer 56

The rough copy of a written communication

Question 57

What is a permanent written communication that results from transforming oral information or a written draft?

Answer 57

A transcription

Question 58

What is prewriting?

Answer 58

Organizing a written communication logically

Question 59

What is the correct order for the writing process?

Answer 59

Prewriting, drafting, revising, editing, and publishing

Question 60

What is the first step in transcription?

Answer 60

A physician dictates, or speaks, information.

Question 61

What is the first step of the writing process?

Answer 61

Prewriting

Question 62

What kind of written communications do medical office assistants prepare?

Answer 62

Those that manage the affairs of the office

Question 63

What may be transcribed?

Answer 63

All of the above

Question 64

What step of the writing process involves printing or e-mailing the final copy of a written communication?

Answer 64

Publishing

Question 65

When directed to patients, what terminology should written communications use?

Answer 65

Lay terms

Question 66

Which of these characteristics of written communications reflect positively on a medical practice?

Answer 66

All of the above

Question 67

Which of these items is used to communicate with people outside of a medical practice?

Answer 67

Business letters

Question 68

Which step of the writing process deals with improving the content, or message, of a written communication?

Answer 68

Revising

Question 69

Alicia is a medical office assistant. She is responsible for processing incoming mail. One of the pieces of mail that she opens includes a denied insurance claim for someone that she knows. Can she share this information with her friends?

Answer 69

No