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Practicum of Health Science > Professionalism > Flashcards

Professionalism Flashcards

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1
Q

When is it acceptable to be dishonest in a professional setting?

A

It is never acceptable to be dishonest.

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2
Q

Bradley was late to work this morning. However, no one saw him come in late. When filling out his time sheet, he is tempted to record that he arrived at work on time. But Bradley does the right thing by recording the actual time that he arrived at work. Which trait does he demonstrate?

A

Honesty

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3
Q

Which of the following items demonstrates flexibility?

A

Learning a new method

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4
Q

What is NOT involved in the process of exchanging messages?

A

Being persuasive

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5
Q

Natalie is a secretary and must complete a large amount of filing this afternoon. At 1:00 PM, the office receptionist gets sick and goes home. The manager asks Natalie to fill in at the front desk for the rest of the afternoon. Which trait does Natalie demonstrate by adjusting her schedule?

A

Flexibility

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6
Q

How should employees behave during interactions with clients and co-workers?

A

Professionally

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7
Q

Which of the following is an example of enthusiasm?

A

Encouraging the team

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8
Q

Which of the following is not a part of personal care?

A

Covering Tattoos

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9
Q

Which of the following is NOT a way that regular physical activity affects the body?

A

Adds tension

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10
Q

In what way can an employee demonstrate commitment?

A

By staying late to help a co-worker finish a difficult task

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11
Q

When is it acceptable to criticize cultural or religious beliefs in the workplace?

A

It is never acceptable to criticize cultural or religious differences.

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12
Q

Which of the following demonstrates responsibility?

A

Admitting to a mistake

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13
Q

Lydia works at a medical facility in which all employees are required to wear white shoes. Lydia does not agree with this rule. What should Lydia do?

A

Comply with the rule and wear appropriate shoes.

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14
Q

Adrian uses the problem solving method to solve a problem. After she implements her solution, she discovers that her strategy did not work. What should she do next?

A

Evaluate the results and create a new solution.

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15
Q

The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?

A

Is this the best solution for the entire team?

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16
Q

Why is the evaluation step an important part of the problem solving method?

A

To determine whether the solution was successful or if another solution would have worked better

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17
Q

Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?

A

Prioritize tasks.

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18
Q

Which of the following is true?

A

You can learn from failures.

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19
Q

What is the first step in the problem solving method?

A

Identify the problem.

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20
Q

What should an employee do if a goal fails to be accomplished?

A

Evaluate the goal and determine the reason for failure.

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21
Q

Which of the following is an example of a time management tool?

A

Daily planner

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22
Q

When solving a problem in a group situation, which of the following traits should be demonstrated?

A

Compromise

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23
Q

Problem solving is the ability to analyze a situation by looking at ____.

A

The Bigger Picture

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24
Q

Recognizing oneself as part of a whole and working toward a common purpose is called what?

A

Team identity

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25
Q

What is required of all conflict resolution strategies?

A

Compromise

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26
Q

If a person is always asking questions and challenging concepts, what role can this person play on a team at work?

A

Challenger

27
Q

You are given the following goal at work - Using the manufacturing parts list of 200 items and count the inventory in the warehouse. Record the results on the parts list. What part of “SMART” is missing from this goal?

A

The “T” is missing

28
Q

A team member is out sick and she has a presentation to make. You gather her presentation material and do the presentation yourself. What type of role are you taking on the team?

A

Chameleon

29
Q

Why is it important for teams to have frequent meetings?

A

To keep all team members aware of a project’s status
To outline the duties of each team member
To establish goals
All of the above

30
Q

You are putting together a team for a special project at work. Your friend Jim and another co-worker John both want to be on the team, but you only have room for one more person. They both have the same skill and work ethic. Which of the following is a good decision?

A

You choose Jim since they are both similar employees and choosing your friend is OK.

31
Q

If a person can encourage people to follow an idea, what role can this person play on a team at work?

A

Promoter

32
Q

You are asked to lead a team that needs to develop many creative solutions for the company’s manufacturing problems. What type of leadership style is best for this team?

A

Democratic

33
Q

What happens to a team without good leadership?

A

Team may become unproductive and dis-unified

34
Q

In the workplace, every employee is a member of a ____.

A

Team

35
Q

Which of the following is a trait that effective leaders demonstrate?

A

Commitment

36
Q

Which of the following is NOT a characteristic of an effective team?

A

Few meetings

37
Q

When is it appropriate to give hurtful criticism about a teammate’s opinion?

A

Never

38
Q

What is the first step in setting up a good team at work?

A

Set goals

39
Q

As a team leader, why should you avoid negative attitudes?

A

They can be destructive and prevent the team from achieving goals.

40
Q

Which of the following is the best method for communicating team goals?

A

Discuss goals in a group meeting

41
Q

What kind of leadership style would be best to employ if quick decisions are needed on a team?

A

Autocratic

42
Q

David is a shy person and does not communicate well in group settings. Should he continue his career goal of helping people as a social worker?

A

Yes, because group communication skills can be developed through hard work and dedication.

43
Q

Confidentiality is the keeping of sensitive_____and______ information private

A

personal and business

44
Q

What type of confidential information is most sensitive?

A

Personal

45
Q

What type of confidential information are trade secrets?

A

Business

46
Q

A list of only credit card numbers was accidentally posted to a business’s web site. Is this breach of identifying information?

A

No

47
Q

An online business only needs a confidentiality policy for employees?

A

False

48
Q

Violation of confidentiality is the_____release of confidential information.

A

unauthorized

49
Q

If you are not sure, should you assume business information is confidential?

A

Yes

50
Q

A victim of harassment can be anyone affected by offensive conduct, even if they are not the one being directly harassed.

A

Yes

51
Q

Workplace ____________ is when an adverse or hostile job action is taken against a person because of a protected characteristic.

A

Discrimination

52
Q

Information that includes data about employee salaries is considered what type of information?

A

Management

53
Q

Keeping sensitive personal and business information private is called _____________.

A

Confidentiality

54
Q

You just started working for a company, where should you first look to find a confidentiality policy concerning information you might be handling?

A

Employee Handbook

55
Q

An action that makes an employee uncomfortable in any way is classified as ________________.

A

Unwelcome behavior

56
Q

Which of the following actions should you FIRST take if you think you are a victim of harassment?

A

Tell the person to stop the behavior.

57
Q

Which of the following is the main federal law protecting employees against harassment and discrimination?

A

Title VII of the Civil Rights Act

58
Q

Workplace ____________ is when an employee is treated poorly because of a protected characteristic.

A

Harassment

59
Q

Important business data that is not known to the public is considered what type of information?

A

Business

60
Q

What can be done regarding bullying in the workplace?

A

Report it because companies usually have policies against bullying

61
Q

Thomas asked a co-worker out on a date. The co-worker laughed and started making fun of him in front of other employees. For Thomas, this is an example of ____________?

A

Bullying

62
Q

Race, sex, and religious beliefs are traits that cannot be used as a basis for workplace treatment because they are __________________.

A

Protected characteristics

63
Q

Private data about employees or customers is considered what type of information?

A

Personal

64
Q

For workplace harassment to be considered illegal, it must meet which of the following criteria:

A

A-Unwelcome behavior
B-Either severe or repeated
C-Based on a protected characteristic
A, B and C

Practicum of Health Science (16 decks)

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