Writing Professional Correspondence

Question 1

for sales efforts, for complaints, for information
dissemination, for relationship building, for problemsolving, and many others

Answer 1

business letter’s purpose

Question 2

identifies the writer, her/his address, and contact numbers.

Answer 2

letterhead or typed heading

Question 3

is placed between the letterhead and the inside address

Answer 3

date

Question 4

identifies the reader’s name, position and company, and address;
it is placed immediately below the date.

Answer 4

inside address

Question 5

is used when the writer wishes to address the whole company
but wants to bring it to the attention of a particular person in
the company

Answer 5

attention line

Question 6

refers to the writer’s her/his address, and contact numbers.

Answer 6

salutation

Question 7

contains the message of the letter. Paragraphs are singlespaced internally but double-spaced and triple-spaced from
separate paragraphs.

Answer 7

body

Question 8

refers to the expression used to end a letter.
Level of formality of the complimentary close:

Answer 8

complimentary close

Question 9

Respectfully yours, Respectfully, Very respectfully

Answer 9

highly formal

Question 10

Very truly yours, Yours very truly, Yours truly

Answer 10

polite and formal

Question 11

Sincerely yours, Yours, Cordially yours

Answer 11

less formal

Question 12

As ever, Best regards, Kindest regards, Regard

Answer 12

informal and friendly

Question 13

includes the signature and the typed name of the sender.
The typed name can be in all caps (

Answer 13

signature block

Question 14

indicates the typist’s initials if the sender is not the one who
personally typed the document

Answer 14

identification initials

Question 15

are the attachments to the letter

Answer 15

enclosure notation

Question 16

indicates the name of the secondary recipients of the letter. It is
indicated by cc: which means carbon copy or courtesy copy

Answer 16

copy notation

Question 17

three types of block

Answer 17

block, modified block, semi block

Question 18

a type of personal business
correspondence which states your intention to work on a particular
organization.
➢ It should be enclosed every time you send your resume.

Answer 18

job application letter

Question 19

can be a response to a job advertisement, an unsolicited
inquiry to a prospective employer as part of your direct mail strategy, or
a letter to a recruitment agency.

Answer 19

cover letter

Question 20

parts of a cover letter

Answer 20

introduction, body, conclusion