Workshop #1- Interviewing/Health History Flashcards
closely attending to what the pt is communicating, connecting to the pt’s ustate and using verbal and nonverbal skills to encourage the pt to expand on the feelings or concerns
Active Listening
You have to be able to covey that you are feeling what the pt is feeling. You need to be able to listen and see what and or how this is bothering the pt. A loss of a parent: can be terribly sad for some and a burden lifted for others
Empathetic Response
Move from _________ to more ________ questions
open ended; focused
Ask questions that require a _______ response as in “how many steps can you walk before becoming SOB?”
graded
Notice this and bring it to a conscious level. Watch for facial expression closed or open body language, posture, head position. Remember some cultures that they may be bound by
Nonverbal Communication
Confirm that what they are saying is legitimate. If in a car accident and unhurt validate that it must have been scary.
Validation
First identify and acknowledge the patients feelings; you seem upset today? If you tell them right off everything is going to be okay you have not heard the complete story yet and do not know what the out come is. Wait till the end and after testing and exam is done let them know what you think is going on. They tend to like to be heard and by doing this they feel that you are giving the care they need.
Reassurance
When building rapport express commitment to an ongoing relationship and that no matter what you will continue to provide care.
Partnering
telling the patients story back to them it shows them you have been listening and gives them a chance to correct things you may not have correct. It allows you to organize your clinical thinking and convey your thinking back to the patient.
Summarization
Tell the patient when you are changing to another area in the interview so they feel like they know what is going on. This helps them prepare for what is coming next. Now I’d like to ask f=some questions about… or before we move n to reviewing your medications is there anything else about your past health problems?
Transitioning
The patient can feel venerable. By making them feel they can ask questions, express their concerns and inquire about your recommendations, they can feel they empowered in their care and are more apt to adopt your advice, change their lifestyle, and take medication you prescribe.
Empowerment
data that the patient tells you
Subjective
data that you obtain through observation, assessment, labs, diagnostic tests, etc.
Objective
Purpose of ________ Visit:
To establish care
Needs a complete physical for work or school
Wants a “complete check up)
Comprehensive
30-60 scheduled visit
Comprehensive
15-20 minute walk-in or same-day visit
Episodic
History in the ____________ Exam:
Gather as much information about the patient such as:
Health and wellness
Illness and disease
All aspects of life that affect any of the above
Comprehensive
Physical Exam in the ____________ Exam:
Head to toe
Every system examined
Comprehensive
Physical Exam in the ____________ Exam:
May include all chronic health problems, newly established health problems
Comprehensive
Planning in the ____________ Exam:
More extensive
May have more health maintenance and preventive aspects to it
Comprehensive
Purpose in the \_\_\_\_\_\_\_\_\_\_\_\_ Exam: Acutely ill Has a specific complaint Requires a specific follow up from a previous visit Requires a medication refill
Episodic
History in the ____________ Exam:
To gather as much information as quickly as possible.
One specific issue
Anything that affects that one specific issue
Episodic
Physical Exam in the ____________ Exam:
Only the systems that are required for THIS specific complaint
Episodic
Assessment in the ____________ Exam:
Typically includes a diagnosis(ES) ONLY for the problem dealt with today
Episodic
Planning in the ____________ Exam:
Targeted. Plan addresses what is going on with the patient today.
Episodic