Working With Parents And Other Stakeholders Flashcards
1
Q
Recommended approach to complaints..?
A
It is recommended that:
you ask the complainant at the earliest stage what they think might resolve the issue – an acknowledgement that the school could have handled the situation better is not the same as an admission of unlawful or negligent action
when responding to a complaint, you advise the complainant of any escalation options at each stage of the procedure – for example, when communicating the outcome of the stage 1 process, include the details of the stage 2 process
wherever possible, procedures state what you ‘will’ do rather than what you ‘should’ or ‘may’ do
