Workflows and Automation

Question 1

Status

Answer 1

Position of issue in a workflow

Question 2

Transitions

Answer 2

Move one status to another

Question 3

Transitions parts:

Answer 3

Name
Description
Screen ( when user clicks on transition)

Properties to customize transitions.

Question 4

Transition properties

Answer 4

Jira.issue.editable
Comment.denied
Resolution.exclude

Question 5

When you edit a workflow you need to check:

Answer 5

Board columns
Board filter
Filters
JQL
Automation rules

Question 6

Resolution

Answer 6

Remember to clear it if an issue is being reopened.
Can only done through post function.

Question 7

What happens if an issue is reopened while not clearing the resolution?

Answer 7

The issue will result as resolved on various reports.

Question 8

Misconfiguration case:
user cannot add/update a field on/during transition

Answer 8

Field may not be associated to transition

Question 9

Misconfiguration case: user is not notified when a transition occurs

Answer 9

Wrong event being fired or user is not listed as recipient of the event in the notification scheme.

Question 10

Misconfiguration case:
If a saved filter or gadget is returning data errors

Answer 10

Perhaps Workflow status was removed/renamed or resolution is not being set

Question 11

Misconfiguration: board column shows no issues

Answer 11

Status was perhaps removed from workflow but column wasn’t

Question 12

Misconfiguration : status is not reflected on board

Answer 12

May be unmapped on the board

Question 13

Case : new issue type added to project

Answer 13

can it reuse a workflow or not ?

Question 14

Status Property:

Answer 14

allow users to restrict the issue on a particular status. For example:

• Make Jira uneditable on ‘Done’ status
• Only allow a certain user to log work on a particular status.
• Only allow a certain user to delete attachments on a particular status.
• Only allow a certain user to modify the reporter on a particular status.
• Only allow a certain user to transition the status on a particular status.
• Only allow a certain user to add a comment on a particular status.

Question 15

Transition Property

Answer 15

Transition properties can only enable/disable resolution.

If there is a restriction on status workflow (not the resolution), then status properties have most probably been applied.

Question 16

What should you check if a user cant see any transitions ?

Answer 16

Check transition issues permission

Question 17

What should you check if a user cant see one transition?

Answer 17

Check permissions or project role in workflow condition

Question 18

What should you check if a user cant drag a card to a board column

Answer 18

check transition condition may not have been met

Question 19

What should you check if no one can edit an issue in one status or comment in one status?

Answer 19

check step property