NOTIFICATIONS Flashcards
Issue subscription problem:
View issue but get empty email.
Possible causes:
All issues are resolved when issue jura executes subscription job
Setting to send email even if JQL returns empty results.
Filter subscription can:
Use a cron expression to schedule.
Set only one recipient at the time (group or self)
Require browse projects permission to be made ! (If they loose it filter will be hidden)
Team managed receivers of notifications:
All watchers
Current Assignee
Reporter
Current user
Project Lead
Project role
Permissions needed to configure notification scheme:
Jira administrator global permission
Permissions needed to configure notifications:
Project Administrator
Notifications for Jira comment deleted:
Doesn’t exist it sends an issue updated event
Notification recipients (company)
Current assignee
Reporter
Current user
Project lead
Component lead
Single user
Group
Project role
Single email address
All watchers
Custom field
Group custom field
Default notifications:
You’re watching the issue
Reporter
Assignee
Mention
( Personal preferences can be changed)
Notifications will not be sent if:
User doesn’t have browse project permissions
Is not a member of any issue security applied
Email formatting setting in default user preferences:
Text
HTML
Notifications can be triggered by:
Filter subscription
Automation rules
Events like edits @. Etch…
Email from Jira administration
Team managed notifications events that aren’t possible:
No custom events
No events tied to post functions
Default recipients for notifications:
assignee
reporter
all watchers
Personal notifications settings cannot impact notifications from:
Filter subscription
Jira admin emails
Announcements
Automation rules
Third party apps
Mail handlers: creating an issue through email
New issue is created if email does not have an existing key
If it does comment is added to the existing issue
Notifications setting reporter options
- match the sender
- have a default reporter
Notification scheme assignee and watchers:
Assignee - First user
Watchers -cc’d users
Notifications for a custom event:
(Example fire event for QA team at transition workflow)
- add custom event to system
- configure notification scheme to send email with event
- set post function to fire event
Jira Personal settings: Profile settings
Language
Timezone
Watch your issues setting
Remove any notifications from issue activity:
Personal settings –> notification settings –> Projects and Issues –>Toggle off for “receive email notifications for issue activity”
Team managed notifications:
All watchers
Current assignee
Current user
Reporter
Project lead
Project role
What is the process of an email notification?
Fire event -> Check notification scheme -> Check permission and issue security scheme -> check personal settings -> send or don’t send email
A cloud mail handler is configured to have a default reporter. What permissions must they have?
Create issues project permission
Create comments project permission
The Legal team has the following requirements
● Notify a list of individuals when issues are set to Pending status
● Allow project administrators to manage that list on an ongoing basis
Which combination of two configuration elements will meet these requirements (Choose two)
A. Group
B. Workflow validator
C. Custom Event
D. Project Role
E. Workflow condition
Answer: C, D
You created a new project and need to configure notifications.
Managers should be notified when
● Someone mentions them while adding or editing a comment
● The issue assignee or reporter is changed
● Issue links are added or deleted
You assume that users have not turned off any notifications through their Personal settings Identify the
two notification events to which managers should definitely be added (Choose two)
A. Issue Updated
B. Issue Deleted
C. Generic Event
D. Issue Assigned
E. Issue Commented
Answer: A, D
Gary complains that he is not getting any notifications when issues are updated.
According to the notification helper, he should receive notifications for all issues he is watching. His
coworkers confirm they receive those notifications and they regularly update issues that he is watching.
Which update to Gary’s personal settings must have occurred (Choose one)
A. The setting Watch your issues was disabled
B. The setting You make changes to the issue was disabled
C. The setting You’re watching the issue was disabled
D. The setting Email notifications format was changed
Answer: C
You set up an incoming mail server and a mail handler to Create a new issue or add a comment to an
existing issue
Which three additional options can you set with the mail configuration
A. Set the environment system field
B. Set a custom field
C. Set watchers
D. Create new users based on the From address
E. Set a default reporter
Answer: B C, D, E
Personal settings: user settings
- Email Notifications for user activity
- Watch your issues
( you can turn off issue-activity related notifcations)
Email Notifications for user activity
- Watching
- reporter
- assignee
- mentions
- make chnages to issue
What notificatiosn do you still recieve after turning off email notifications for issue activity ?
- Announcements
- Updates for filter subscriptions
- Notifications fot activity outside of jira
Three stages of Jira Cloud built-in processor:
Email puller fetches emails from the service project’s associated inbox.
Email processor filters pulled emails to remove auto-replies and spam.
Database cleaner deletes old emails from the database.
If issue creation is no longer working for all incoming emails:
The default reporter no longer has ‘Create Issues’ project permission.
Someone removed the mail handler.
The location of the inbox has been changed, and the inbox is empty.
