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PDT > Work Types > Flashcards

Work Types Flashcards

1
Q

Animal guard was either improperly installed or has come loose/damaged.

A

Repair Animal Guard

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2
Q

The Snow guards were improperly installed or have been damaged.

A

Repair Snow Guard

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3
Q

Customer is reporting that the system has come loose from racking.

A

Repair Racking

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4
Q

One or more strings have stopped producing.

A

Repair String Fault

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5
Q

The Meter has stopped communicating with the Inverter and NOC.

A

Repair Meter Communications

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6
Q

Complicated issue that will require an electrician. Could be an issue with the backup loads, the MSP, interconnection, breaker, fuses or AC Disconnect. Known issue with the electrical equipment, not necessarily the PV

A

Repair Electrical – Ground

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7
Q

Circuits have tripped the breaker and at least one string is no longer producing.

A

Repair Electrical – Rooftop

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8
Q

System is experiencing Electrical Noise and the production data is skewed.

A

Repair Generation – Ground

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9
Q

System is losing volts to Grounding. OR Voltage is jumping through the air to complete its path (Arc Fault).

A

Repair Generation – Rooftop

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10
Q

Inverter/Envoy has stopped reporting to NOC

A

Repair Communications – Ground

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11
Q

MLE are failing to report, remote device scans/pairing have failed

A

Repair Communications – Rooftop

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12
Q

The breakers keep tripping, the fuses are blown or an Envoy needs replacement. Exposed wires in conduit.

A

Troubleshoot Electrical – Ground

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13
Q

One or more strings are underperforming or not producing

A

Troubleshoot Electrical – Rooftop

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14
Q

System is experiencing Electrical Noise and the production data is skewed. Also applicable for unknown Generation issues where we still have communication with the system

A

Troubleshoot Generation – Ground

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15
Q

System appears to be losing volts to grounding. Typically <1.0 kWh production on NOC

A

Troubleshoot Generation – Rooftop

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16
Q

Inverter is not producing due to error codes. Serial#: Model: Fault Codes:

A

Troubleshoot Inverter

17
Q

MLE are underperforming or failing to communicate and may need replacement. Include serials if available(optimized and microinverter systems)

A

Troubleshoot Module Level Electronics

18
Q

This system has been recently PTO’d or resolved Collections Default case

A

Activate System

19
Q

Customer has been evading payments.

A

Deactivate System

20
Q

SYSTEM IS PERFORMING AT HEALTHY LEVELS WITH NO APPARENT ISSUES –– CUSTOMER HAS PAID FOR SERVICE

A

Check System Health

21
Q

Battery is low or minimum SOE and is in danger of depleting entirely.

A

Charge Battery

22
Q

Battery is not charging/discharging properly or has entered critical SOE.

A

Service Battery

23
Q

Customer has had or is concerned that snow will come off the roof in sheets. Fees have been paid/waived.

A

Install Snow Guard

24
Q

Customer has or is concerned about animals nesting under arrays. Fees have been paid/waived.

A

Install Animal Guard

25
Q

System has a sub–circuit issue but we are unable to locate MLEs’ positions because the site map is scattered.

A

Map System

26
Q

Grime or ash has been deposited on the modules, hurting their ability to produce.

A

Wash Panels

27
Q

Previous tech on site confirmed the battery would need replacement and initiated an RMA.

A

Replace Battery

28
Q

Previous tech on site confirmed the Inverter would need replacement and initiated an RMA.Inverter is not producing due to error codes. Serial#: Model: Fault Codes:

A

Replace Inverter

29
Q

Previous tech on site confirmed the Meter would need replacement.

A

Replace Meter

30
Q

Previous tech on site confirmed that some MLE would need replacement and initiated an RMA.

A

Replace Module Level Electronic

31
Q

Previous tech on site confirmed that Module(s) would need replacement and initiated an RMA.

A

Replace Module(s)

32
Q

Enphase mircroinverter brackets to be replaced with improved mounting brackets.

A

Retrofit MLE Brackets

PDT (2 decks)

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