work systems theory and method

Question 1

Work system key concepts and framework

Work

Answer 1

In organizational settings, the use of human, informational, physical, and other resources to produce products/services.

Question 2

Work system

Answer 2

A system in which human participants and/or machines perform work (processes and activities) using information, technology, and other resources to produce products/services for internal and/or external customers. Work systems are sociotechnical systems by default, although the definition also encompasses totally automated work systems with no human participants

Question 3

Special cases of work systems

Answer 3

Special cases of work systems include supply chains, projects, self-service work systems, and totally automated work systems, among others.
Examples:
• How a bank approves commercial loans.
How a software vendor tries to find and qualify sales prospects.
• How an automotive supplier manufactures crankshafts.

Question 4

Work system theory

WST

Answer 4

In relation to Gregor’s (2006) categories of theories, work system theory (WST) is an integrated body of theory that includes a
Type 1 analytical theory (the work system framework) and a
Type 2 explanatory theory (thework system life cycle model), which in combination give the basis of a
Type5 design theory (WSM)