field of actions Flashcards
framework gimpel
1
Q
Customer
A
Customer Experience Management •
Customer Insights
•Multi/Omni Channel Management
•Hybrid Customer Interaction
2
Q
Data
A
- Data Integration
- Data Analytics
- Data Ownership & Privacy
- Data Security
3
Q
Value Proposition
A
Smart Products
•Smart Services
•Individualization
•Digital Ecosystem
4
Q
Organisation
A
organisational agility
•Workplace of the Future
•Digital Skill Set
•Digital Mindset
5
Q
Operations
A
Integrated IT
•Flexible Operations
•Digital Supply Network
•Digital Manufacturing
6
Q
Transformation Management
A
Digital Strategy
•Transformation Leadership
•Change Management
•Digital Value Assurance
