work pt2 Flashcards
what are our store hours
monday- thursday 11-10 friday-sat 11-11 and sunday 11-9
what does it mean to read the guest sign
reading the guest for clues as to how to make their day better
as a seater/scouter what are you looking for after seating tables
tables that are on deck (paid out) dirty, and clean (ready to be sat )
what does heads up hosting mean
keeping heads up, maintaining eye contact, not heads down, aware and paying attention to the guest in the lobby facing the door
when should the manger involved
for all the guest issues/problems. no matter how small an issue is
which steak are we most known for? how do you describe it
outback center cut sirloin seasoned and seared
what are three elements of a phone greet
location, introduction, offer service
explain the dine rewards program as you would to guest
5 points for every dollar spent on NA beverage and food. every 350 points converted to 5$ off in rewards
“ i’d like to speak to your manager “
ask for the guest name, ask to put on hold, don’t ask what it’s about
describe our general location as you would to a guest over the phone
varies by restaurant
