work

Question 1

what goes on every table with every kid

Answer 1

a coloring book and crayons

Question 2

what ways can someone make a call ahead

Answer 2

calling the restaurant, through the app and online at outback.com

Question 3

authentic service purpose: what is the host commitment

Answer 3

smile and have a genuine conversation with each guest

Question 4

demonstrate how you would make a memorable first expression

Answer 4

look for: smile, personality, eye contact, cheerful, welcoming, make it unique getting the door

Question 5

which steak are we most known for

Answer 5

center/cut sirloin

Question 6

find a dirty table, if possible demonstrate cleaning the table and the perfect table setup

Answer 6

clean and dry table top, cushions, and floor, current marketing coasters, silverwear

Question 7

what does it mean to b table ready

Answer 7

knowing where your going to seat the next party and having everything you need to do it

Question 8

explain the 5-10 rule and C.R.O.W

Answer 8

5-10 rule- 5ft verbally acknowledging them, 10ft make eye context and smile. CROW customer right of way

Question 9

what’s your favorite entree and why

Answer 9

enthusiastic, the

Question 10

what are the 3 moment that matter how do you as a host impact them

Answer 10

first expression, first bite, and last impression

Question 11

describe call ahead seating

Answer 11

great way to reduce the wait time to 10-20 minutes if done in advance or allow the guest to add their name on the wait list