Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Organisational Behavior > Work groups And Teams > Flashcards

Work groups And Teams Flashcards

1
Q

Define a group

A

A collection of two or more individuals who are interdependent and interact with one another for the purpose of performing to attain a common goals or objectives.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Define group dynamics

A

This is the power to influence prescribing behavior.
Also known as group processes.
It is the study of groups.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Define group processes

A

How an organization’s members work together to get things done.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Describe group decision making

A

This is when individuals collectively make a choice from the alternatives before then

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is the other name for group decision making?

A

Collaborative decision making

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Define norms

A

These are unwritten rules which influence our behavior and actions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Define values

A

This is a code of conduct which we live by.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Define social identity theory

A

This is a perspective that considers when and why individuals consider themselves members of groups.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is the territory of the social identity theory?

A

Our tendency to personally invest in the accomplishments of a group.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What does the social identity theory propose?

A

Proposes that people have emotional reactions to the failure and success of their group because their self esteem gets tied to whatever happens to the group.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

List the types of groups.

A

•Formal groups
•Informal groups
•Functional groups
•Task or project groups
•Interest and friendship groups

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Define a formal group

A

This is a group defined by the organization’s structure.
It has designated work assignments establishing tasks.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Give an example of a formal group

A

Six members of a flight crew

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Define an informal group

A

This is a group that is neither formally structured nor organizationally determined.
Forms naturally in response to need for social contact.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Give an example of an informal group

A

Three employees who eat lunch together regularly.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Define functional group

A

It is determined by the organization chart.
Comprised of individuals who report directly to a given manager.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Define a task or project group.

A

It is organizationally determined.
It represents those who are working together to complete a job task.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Define an interest group.

A

This is when people form a group so that they affiliate to attain a specific objective with each other.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Define a friendship group.

A

This is when a group develops because individual members have one or more common characteristics.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

List the reasons for joining groups.

A

•Security
•Status
•Self esteem
•Affiliation
•Power
•Goal Achievement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

List the five stages of group development according to Bruce Tuckman.

A

•Forming (Orientation)
•Storming (Power struggle)
•Norming (Cooperation and Integration)
•Performing (Synergy)
•Adjourning (Closure)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Describe forming stage.

A

•Little agreement
•unclear purpose
•requires guidance and direction

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Describe Storming

A

•Conflict
•increased clarity of purpose
•power struggles
•requires coaching

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Describe Norming

A

•Agreement and consensus
•Clear roles and responsibility
•Facilitation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Describe Performing
•Clear vision and purpose •Focuses on goal achievement •Delegation
26
Describe adjourning
•Task completion •good feeling about achievements •recognition
27
Describe the punctuated equilibrium model.
Emphasized that the degree to which the group completes its task is based on how much time is left before the task must be completed.
28
Iist the activities of the punctuated equilibrium model
•direction of the group •inertia •major changes
29
List the sequence of actions of the punctuated equilibrium model.
•setting group direction •first phase of inertia •half way point transition •major changes •second phase of inertia •accelerated activity
30
Describe groups direction
The members will discuss and set the group direction to achieve the assigned target. A set of behavior pattern will emerge to formulate action plans during the first meeting. Lasting patterns can appear as early as in the first few seconds of the group's life.
31
Describe inertia in terms of groups
This is the period when groups tend to stand still. The group is unlikely to re examine the course of action and always keeps a fixated mind based on the earlier assumptions and behavioral pattern. New insights that might challenge initial patterns and assumptions might occur among individual members but the group is often incapable of acting on these new insights.
32
Describe major changes in terms of group formation.
The group experiences it's transition from switching the old behavioral pattern or assumptions to the new perspectives. The group members are involved in a final burst of activity to finish it's work. Group members put pressure on each of their time to to fulfil their individual roles and responsibilities.
33
Describe the bennis and Shepard model of group development.
This model focuses primarily on task or project groups and assumes that such groups follow four stages of development.
34
List the four stages of the bennis and Shepard model of group development.
1.Orientation 2.Internal problem solving 3.Growth and productivity 4.Evaluation and control
35
Describe the orientation stage of group development (Bennis and Shepard)
•establishing structure,rules and communication networks of the group. •clarifying relations and interdependencies among group members, identifying leadership roles and clarifying authority and responsibility relationships. •developing a plan for goal accomplishment
36
Describe internal problem solving (Bennis and Shepard model)
•identification and resolution of interpersonal conflict •further clarification of rules,goals and structural relationships. •development of a participative climate among group members.
37
Describe growth and productivity (Bennis and Shepard model)
The members devote much time directing towards goal accomplishment, developing data flow and feedback systems for task performance. They will be growing cohesion among members of the group.
38
Describe evaluation (bennis and Shepard model)
The leadership role emphasizes facilitation,feedback and evaluation. Roles and group interdependencies are renewed,revised,strengthened. Group exhibits strong motivation towards goal accomplishment.
39
What is the difference between a team and a group in terms of size?
Team- limited Group - medium or large
40
What is the difference between a team and a group in terms of leadership?
Team- shared or rotating Group - leadership is on one person
41
What is the difference between a team and a group in terms of perception?
Team- mutual, understanding, knowledge Group - convergence and conformism
42
What is a team?
A team is a small number of people with complementary skills who are committed to a common purpose.
43
A team consists of how many members?
Between 2 and 25 members.
44
What are the advantages of teams?
•there is a wider range of ideas hence broadens what individuals can do. •there is a great array of talents and skills so team members can learn new skills from their colleagues. •team work is more efficient than individuals working singly. •Good teams can build leaders
45
What are the disadvantages of teams?
•Decision making takes longer •Team might gain momentum in the wrong direction. •can bog down in interpersonal issues, resentments and blame. •team members may be reluctant to tell others about their unsatisfactory work. •lost motivation for lack of individual recognition.
46
Define teamwork
The process of a diverse group of individuals pooling their resources and skills to work together to achieve a common goal.
47
List the three dimensions of trust.
-Overall Trust -Emotional Trust -Reliableness
48
Describe Overall Trust
This is when you expect fair play,truth and empathy.
49
Describe Emotional Trust
Faith that someone will not misrepresent you to others or betray a confidence
50
Describe Reliableness
Belief that promises and appointments will be kept commitments will be met
51
List the characteristics of an effective team
-Clear Purpose -Participation -Civilised disagreement -Open Communication -Shared Leadership -Style Diversity -Listening -Consensus decisions -Clear Roles and work assignments -Self -Assessment
52
List the processes of teamwork
-interpersonal process -transition process -action process
53
Describe the interpersonal process.
Its about conflict resolution motivation and configuration development
54
Describe the action process
It is about monitoring milestones and goals monitoring systems and processes -coordination -team monitoring
55
Describe the transition process
It is about mission analysis, goal specification ,strategy formulation.
56
When does the transition process occur?
occurs before a project begins or before a new project gets started.
57
When does the interpersonal process occur?
occurs during the transition and action processes
58
When does the action process occur?
occurs while the team is completing necessary tasks
59
List the characteristics of good teamwork
-shared values -mutual trust -inspiring vision -skills -rewards
60
Describe reasons for social loafing
Research studies refined these theories by showing that social loafing occurred when * The task was perceived to be unimportant, simple, or not interesting. * Group members thought their individual output was not identifiable. * Group members expected their co-workers to loaf
61
List the reasons why teams can sometimes fail.
When they take on too much too quickly and drive themselves too hard for fast results. Important group dynamics and team skills get lost in the rush for results. Poor interpersonal skills and lack of trust between members often lead to conflict that can undermine team effectiveness. Teams need to be counselled against quitting when they run into an unanticipated obstacle
62
List the attributes for high performance teams
- Participative leadership -Shared responsibility -Aligned on purpose. Having a sense of common purpose about why the team exists and the function it serves. -Future focused. Seeing change as an opportunity for growth. -Focused on task. Keeping meetings focused on results. -Creative talents. Applying individual talents and creativity. -Rapid response. Identifying and acting on opportunities -strong communication
63
List the group process
1.Formation 2.Roles 3.Communication 4.Decision making 5.Conflicts and resolution 6.Social influence 7.Group think 8.Social loafing
64
List the type of teams
•Functional •Cross functional •self managed •virtual •project teams

Organisational Behavior (6 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions