Communication

Question 1

List the functions of communication

Answer 1

-motivational function
-emotive function
-regulative function
-informative function
-persuasive function

Question 2

What are the general barriers to communication?

Answer 2

•semantic problems
•information overload
•trust levels
•cultural differences
•geographic distance
•chain of command
•someone’s ego or attitude

Question 3

What are the three main functions that are fulfilled by communication within the organization?

Answer 3

•coordination
•transmission of information
•sharing emotions and feelings

Question 4

List the 7 elements in the process model of communication

Answer 4

•sender
•message
•receiver
•feedback
•channel
•context or setting
•noise or interference

Question 5

What is grapevine?

Answer 5

Informal communication

Question 6

What are the social barriers of communication?

Answer 6

•gender
•age
•race
•national or cultural origin
•education level

Question 7

List the cultural barriers

Answer 7

•language
•norms and values
•belief
•social practices and traditions

Question 8

List the physiological barriers

Answer 8

•poor eyesight
•ill health
•hearing difficulties
•speech and voice defect

Question 9

List the communication barriers that can be a result of system barriers.

Answer 9

•organisational structure (unclear to whom to communicate)
•insufficient or inappropriate information systems
•information overload
•lack of clarity in roles and responsibilities
•lack of supervision or training

Question 10

How do you overcome barriers to effective communication?

Answer 10

•using feedback mechanisms
•active listening
•parallel channels and repetition

Question 11

List the 7Cs to effective communication

Answer 11

•completeness
•conciseness
•clarity
•consideration
•courteous
•concrete
•correct