words Flashcards
Time and task management strategies
To do list
Priorities list
Gantt chart
Action plan
Delegation
E-diary
Time stealers
Procrastination
Disorganised
Inability to say no
Duplicate journeys
Desk stress
Meetings taking too long
Monitoring and evaluating progress
Regular meetings
Random or sample checks of work
Gantt chart
Buddy systems
Mentoring system
Appraisal
Team formation
Forming
Storming
Norming
Performing
Skills of team members
Co-operation
Motivational
Supportive
Enthusiastic
Organised
Pacient
Belbin’s team roles
Shaper
Team worker
Completer Finisher
Specialist
Plant
Implementer
Team leadership
Clear direction
Delegation
Leading by example
Supervision and support
Clear communication
Reduces conflict
Features of effective teams
Nature of the task
Team size
Team conflict
Shared vision
Unclear team roles
Unfair workload
Methods of communicating changes to legislation
Email
Intranet
Posters
Leaflets
Staff meetings
Virtual learning
It used in flexible working practices
E-diary
Google docs or teams
Instant messaging
Virtual whiteboards
Web conferencing
Skype
File management
File locations
File names
Routine maintenance
Back up procedures
Version control
Features of good customer care
Mission statement
Service level agreement
Complaints procedure
Loyalty scheme
Monitoring and evaluating customer service
Desk research
Field research
Field research methods
Online chat facilities
Mystery shopper
Customer focus group
Questionnaire
Suggestion schemes
Websites/forums
Social media
Meeting documentation
Agenda
Notice of meeting
Minutes
Action minutes
