prelim

Question 1

Monitoring and Evaluating Progress - random or sample checks of work

Answer 1

where some tasks are checked by the line manager/supervisor to check of progress, quality and consistency.

Question 2

Monitoring and Evaluating Progress - regular meeting

Answer 2

with line manager to discuss and review progress against targets.

Question 3

Monitoring and Evaluating Progress - buddy systems

Answer 3

where an employee is paired with a more experienced employee who can provide guidance and advice.

Question 4

Monitoring and Evaluating Progress - gantt charts

Answer 4

show a graphical representation of planned work against work completed using a timeline. managers and individuals can quickly identify tasks/projects which are behind scheduled deadlines.

Question 5

Monitoring and Evaluating Progress - appraisal

Answer 5

reviews current performance and helps identify and evaluate the training and development needs of staff. appraises current strengths and weaknesses and assesses employee’s career development.

Question 6

Time and Task Management Strategies - priorities list

Answer 6

prioritising tasks into urgent and non-urgent, high medium and low priority. means most urgent tasks are completed first.

Question 7

Time and Task Management Strategies - to-do list

Answer 7

listing each task needing to be undertaken, sticking to the list, ticking off tasks once completed

Question 8

Time and Task Management Strategies - action plan

Answer 8

used to break down a large project into smaller parts for individuals/groups. tasks, responsibilities, deadlines and resources are included.

Question 9

Time and Task Management Strategies - delegation

Answer 9

when a manager gives other employees tasks to complete and does not take it all on them self, this can result in less stress and a more manageable workload. this leads to increased productivity, with deadlines more likely to be met as a result. staff morale increases.

Question 10

features of effective teams - nature of the task

Answer 10

how challenging or structured a task is and how much team members believe in it will have an effect on the success of a team.

Question 11

features of effective teams - team size

Answer 11

too few members can lead to heavy workload and lack of skills, too many members can lead to under utilised staff and communication issues. 4-6 people

Question 12

features of effective teams - unclear team roles

Answer 12

can lead to confusion and duplication of work

Question 13

features of effective teams - unfair workload

Answer 13

may lead to tensions within the team and team members skills being under utilised

Question 14

features of effective teams - shared vision

Answer 14

when all team members have a clear idea of what they are there to achieve and have a common direction.

Question 15

features of effective teams - communication

Answer 15

strong and open communication means team members are encouraged to express their opinions suggest ideas and are prepared to compromise.

Question 16

benefits of teams - employees

Answer 16

feel more supported at work, increased skills, greater job satisfaction, increased confidence

Question 17

benefits of teams - organisation

Answer 17

increased productivity with more members working on a task, team more innovative, employees motivated working in a team reduced staff turnover, employees more likely to take risks better decision making

Question 18

health and safety (DSE) features

Answer 18

organisations should:
analyse workstation to assess and reduce risks, regular check and maintain equipment to ensure it is safe eg wiring, provide safety equipment, encourage regular breaks avoid eye and neck strain.

Question 19

health and safety (first aid) features

Answer 19

organisations should:
have suitably stocked first aid kit, appoint a person to take charge of first aid arrangements, inform employees about first aid arrangements, provide training oppurtunities

Question 20

workplace (health, safety and welfare) features

Answer 20

adequate ventilation should be ensured, min temperatures will be set to ensure suitable environment, workplaces should be clean and free from dust with waste materials removed regularly and responsibly, washing and toilet facilities must be made available with hot and cold water.

Question 21

fire precautions (workplace) features

Answer 21

organisations should:
carry out fire risk assessment, have a fire evacuation strategy, have fire fighting equipment regular test fire alarms, inspect/maintain fire fighting equipment

Question 22

methods of communicating changes to legislation - email

Answer 22

employees have something in writing, time is saved files can be attached, organisations have proof that email is read, absent staff kept up, email can be marked as urgent

Question 23

consequences of breaching legislation - organisation

Answer 23

attracts unwanted media attention, company reputation damaged, business closed down

Question 24

consequent of breaching legislation - employees

Answer 24

receive warning on record, poor reference makes it difficult to get new job, lack of income financial hardship

Question 25

use of tech for remote working - e-mail

Answer 25

can use it to send docs to office and while working at home. can be sent to large group at one time and files can be sent too

Question 26

use of tech for remote working - intranet

Answer 26

can be accessed remotely, allowing employees to work anywhere and provides secure access to files

Question 27

use of tech for remote working - skype

Answer 27

face to face meetings by using software on phones tablets and laptops so can work on home

Question 28

use of tech for remote working - e-dairy

Answer 28

used to inform about meeting dates, reminders can be set and colleagues can accept

Question 29

use of tech for remote working - teams

Answer 29

used for co workers to concurrently create/edit and share files

Question 30

written and verbal communication similarity

Answer 30

both written and verbal communication can convey large amounts of detailed communication

Question 31

written and verbal communication differences

Answer 31

vc allows for immediate feedback WHEREAS wc takes longer

wc provides specific and fixed amount of detail WHEREAS checking of details and asking for additional information can be done instantly with verbal communication

wc allows for a permanent record to be referred to later WHERE vc provides instant communication with no lasting record

Question 32

presentation advanatges

Answer 32

slides can be times avoids overunning, notes space on slides can help, use of tables and design can avoid info overload, can be emailed or uploaded for future, can print out and audience can note, use of animation can make it interesting

Question 33

methods of communicating changes to legislation - intranet

Answer 33

company policy and procedure docs can be issued and have instant access, organisations can set up an ease dedicated, employees accessing current policies, can be referred to at any time, saves money, search function

Question 34

methods of communicating changes to legislation - leaflet

Answer 34

can be issued to all staff and show graphics as well as text, can be retained for future use

Question 35

methods of communicating changes to legislation - notice boards/posters

Answer 35

provide info and warning in eye catching manner, constantly on display for reference and reminders, may be ignored, info will regularly need to be updated, info missed by remote workers

Question 36

methods of communicating changes to legislation - staff meetings

Answer 36

used to explain detailed info on company policies and procedures to employees, instant feedback, questions asked for clarification, presentation software used to enhance, printout for reference, time consuming, guest speakers