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Principles of Supervision > Word Note > Flashcards

Word Note Flashcards

1
Q

OSHA

A

Occupational Safety and Health Administration

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2
Q

EEO

A

Equal Employment Opportunity

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3
Q

COBRA

A

Comprehensive Omnibus Budget Reconciliation Act

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4
Q

Situational Leadership

A

When you choose the best action for each situation

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5
Q

Participative Leadership

A

When a supervisor asks for opinions in making decisions

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6
Q

Mission Statement

A

Tells employees and others what is the main purpose of the company is

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7
Q

Extrinsic Reward

A

A reward that comes externally from a person such as a raise

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8
Q

Intrinsic Reward

A

A reward that comes as self-esteem

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9
Q

Decision Tree

A

shows alternate paths for decision making

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10
Q

Organizational chart

A

Shows the relationship between employees and their peers

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11
Q

Gantt Chart

A

Shows timelines for projects

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12
Q

Delphi Technique

A

When a supervisor administers a questionnaire among participants that have never met

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13
Q

Theory Y

A

When a supervisor believes that all employees like work

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14
Q

Theory X

A

When a supervisor believes that all employees are lazy and dislike work

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15
Q

TQM’s goal is

A

Long-term success through customer satisfaction

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16
Q

TQM Stands for

A

Total quality management

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17
Q

Hawthorne Effect

A

When an interest in people changes the effect on the output

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18
Q

Henri Fayol

A

Responsible for developing the 14 principle of management

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19
Q

Information that is difficult to measure is called

A

Qualitative

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20
Q

Charisma

A

Leadership characteristics that inspire employees

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21
Q

Line and staff

A

The organizational structure where there are staff departments support other departments

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22
Q

Functional

A

The organizational structure where a group performing a specialized task reports to a manager in that same area

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23
Q

Autocratic leadership

A

When the leader keeps the power and makes decisions alone

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24
Q

Matrix

A

The organizational structure where organizations are structured around a special project or event

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25
Q

Hierarchy of needs

A

Maslow’s

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26
Q

Four stages of groups

A

Forming, Storming, Norming, Conforming

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27
Q

Traditional authority

A

Given to those with a specific title or function such as supervisor or vice president

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28
Q

Who create Theory X and Theory Y?

A

Douglas McGregor

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29
Q

Policy

A

A predetermined action course that serves as a guide for the identified and accepted objectives and goals

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30
Q

Objectives

A

Goals of an organization towards accomplishment of which all organizational activities are directed

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31
Q

Limiting factor

A

something which stands in the way of achieving a goal

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32
Q

The core of Planning is

A

Decision making

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33
Q

The Mechanistic Theory

A

Organizational change is inevitable and that organizations and people within the organizations have no other choice except following natural law

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34
Q

Classical organizational theory

A

Division of labor, vertical and horizontal specialization, etc.

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35
Q

Line employee

A

Someone who works on any type of assembly line, manufacturing, etc.

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36
Q

What are the two types of organizational structures

A

Wide span and narrow span

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37
Q

In a matrix organization a worker has how many bosses?

A

Two

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38
Q

In centralization all authority is concentrated where?

A

At the top

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39
Q

Four elements in a control system

A

Standards, measurement of performance, causal analysis, corrective action

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40
Q

Empowerment

A

Allowing employees to make their own decisions to help cutomers

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41
Q

Forward scheduling

A

Starts today and works out the schedule date for each operation in order to find out the completion date for the order

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42
Q

Loading

A

Working out hours required to perform each operation

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43
Q

Whistle blowing

A

When an employee reports to the media or the government about a company’s wrong doings

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44
Q

Backward scheduling

A

Starts with the date on which the completed order is needed in the stores department for shipping, then works out backwards to determine the relevant release date for the order

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45
Q

Compensation

A

Salary and benefits

46
Q

terminated

A

Fired

47
Q

How often should a performance review take place?

A

Yearly

48
Q

Job enrichment

A

Adding more job responsibilities

49
Q

Studied operant conditioning

A

B.F. Skinner

50
Q

Business ethics

A

A collection of principles and codes of conduct that affect the way companies do business

51
Q

Stress

A

A person’s response to change

52
Q

Laissez Faire Leadership

A

A hands-off leadership approach with little supervision

53
Q

Training

A

A program built primarily to assist employee development

54
Q

Procedures

A

A plan that shows what methods are to be used

55
Q

Just-in-time inventory

A

An inventory management system in which inventory arrives only when it is needed

56
Q

Staffing

A

A systematic and methodical filling up of positions

57
Q

Avoiding the risk

A

Avoiding certain industries

58
Q

Methods of risk management

A

Assuming the risk, minimizing the risk, avoiding the risk or shifting the risk

59
Q

Employee counseling

A

Counseling available for employees typically offered though a medical plan

60
Q

Operations Research

A

Considers various factors to build a mathematical decision making formula

61
Q

Group dynamics

A

Deals with role playing coupled with simulation which seek to emphasize group behavior

62
Q

Systems Theory

A

Deals with interdependence instead of independence of variables

63
Q

Classification method

A

Defines grades for requirements that are found common to various tasks

64
Q

Decentralization

A

Decision making is widely dispersed

65
Q

Controlling

A

Determining if the methods being used adequately match planned results

66
Q

Ranking system

A

Determines salary according to ranking based on overall importance and responsibilities

67
Q

Personnel records

A

Give all the data in the application along with education records, test scores and other factor

68
Q

Unions

A

Formal associations of employees to represent employees in negotiations with management

69
Q

Directing

A

Leadership + Motivation + Communication

70
Q

Personnel appraisal

A

Helps the employee to know their strengths, weaknesses, opportunities and threats

71
Q

United State Department of Labor

A

Makes sure that companies are in compliance with federal employment laws

72
Q

personnel administration

A

Looks into manpower resources, aims at harmonious labor, works to achieve organization goals and keeps records

73
Q

Methods of recruiting

A

Newspaper and television ads, headhunters, staffing firms, word of mouth, etc.

74
Q

Organizational development

A

Methodical approach which seeks to improve organizational effectiveness

75
Q

Managerial function

A

Planning, organizing, directing and controlling

76
Q

Productivity

A

Output/input

77
Q

Morale boosting

A

Makes sure that companies are in compliance with federal employment laws

78
Q

Factor comparison

A

Points are allotted and wage rates for such key jobs

79
Q

Operative function

A

Recruiting, developing, compensating and keeping records

80
Q

Shifting the risk

A

Purchasing insurance policies

81
Q

Minimizing the risk

A

Screening employees, network passwords, etc.

82
Q

Points System

A

Requirements approprite to each job are analyzed and quantified

83
Q

Budgets

A

Statements of targeted results reduced to quantifiable terms

84
Q

Assuming the risk

A

Setting aside enough money to pay for potential losses

85
Q

Risk analysis

A

Tells you what probabilities are there to arrive at decisional outcomes

86
Q

Eustress

A

Stress that is used positively for personal growth

87
Q

Motivation

A

The more motivated an employee is, the higher their work ability

88
Q

Communication

A

The main purpose is to influence action and achieve goals

89
Q

Methods of discipline

A

Verbal warnings, Written warning, suspension and termination

90
Q

Lead time

A

The time it takes to get an inventory (from ordering to arrival)

91
Q

Vertical specialization

A

When delegation is done through an existing line of authority

92
Q

Collective bargaining

A

When a group with similar interests bargains as unit

93
Q

Delegation

A

When supervisors pass on parts of their required tasks to others

94
Q

Horizontal specialization

A

when one position is divided among more than one person

95
Q

Supervisor

A

Works with people and groups to achieving organizational goals

96
Q

On the job training

A

When you learn the job by actually doing it

97
Q

ISO

A

International Organization for Standardization

98
Q

Affirmative action

A

Benefiting underrepresented groups by taking factors such as race, gender, or religion into account in business and educational settings

99
Q

Paternalism

A

The way people are governed or treated by an authority

100
Q

Three first professions

A

Medicine, law and the ministry

101
Q

Distributive Justice

A

With a strict or radical form of equality that is said to be necessary for all people

102
Q

Retributive justice

A

Theory that punishments are justified because criminals create an imbalance in the order of society which has to be taken care of by action

103
Q

“All the Law and the Prophets hang upon the Two Great Commandments, to love thy Lord God and to love thy neighbor”

A

Jesus Christ, New testament

104
Q

Balancing harms

A

Balancing the harms that exist in both sides of the example of an ethical situation

105
Q

Prohairesis

A

Called the distinguishing factor that separated human beings from all other creatures on the planet

106
Q

Paradox

A

Something that seems to be contradictory and yet my nonetheless be true

107
Q

Mary Wollstonecraft

A

Feminist philosopher and writer

108
Q

Dihairesis

A

The judgement itself that was made by a person’s Prohairesis

109
Q

Environmental racism

A

Any practice which harms an environment that is low income, or where a specific race (often minority) is prevalent, more than it does other environments

110
Q

Lawrence Kohlberg

A

Moral development was a six-stage process

111
Q

Piece rate

A

When an employee is paid a fixed rate for each unit they produce

112
Q

Goal of feminism

A

Complete equality between women and men

Principles of Supervision (2 decks)

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