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Principles of Supervision > Questions > Flashcards

Questions Flashcards

1
Q

Which of the following is the Title that protects race?

A

Title VII

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2
Q

Which of the following investigates businesses and individuals for enforcement of laws regarding protected classes?

A

EEO

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3
Q

Which of the following ensures that employees retain access to medical coverage after involuntary termination?

A

COBRA

Comprehensive Omnibus Budget Reconciliation Act

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4
Q

Which of the following is NOT a protected Title VII class?

a. Race
b. Age
c. Sexual preference
d. Religion

A

C. Sexual preference

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5
Q

Which of the following is NOT an example of traditional authority?

a. supervisor
b. Vice president
c. Bishop
d. Secretary

A

d. Secretary

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6
Q

Which of the following is responsible for ensuring employee safety?

A

OSHA

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7
Q

Which of the following is NOT a way to deal with risk?

a. Assuming
b. Avoiding
c. Shifting
d. Deflecting

A

Deflecting

편향

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8
Q

Which of the following is an example of environmental stress?

a. construction noise
b. Strong perfume
c. Peers
d. Broken heating unit

A

Construction noise

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9
Q

Which of the following is an example of Maslow’s first level of needs?

A

Food

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10
Q

Which of the second stage of Maslow’s Hierarchy of need?

A

Safety needs

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11
Q

When you choose the best action for each situation

A

Situational leadership

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12
Q

When supervisor asks for opinions in making decisions

A

Participative ledership

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13
Q

Which of the following is a union function?

A

Negotiate pay

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14
Q

Which of the following is an example of Maslow’s third level of needs?

A

Love

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15
Q

Which of the following is Not part of a training program?

a. Job sharing
b. Job rotating
c. Temporary promotion
d. Promotion

A

Promotion

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16
Q

Which of the following is an industry commonly known to have line employees?

A

Automotive

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17
Q

Hands off leadership

A

Laissez faire leadership

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18
Q

Which of the following tells employees and others what is the main purpose of the company is

A

Mission statement

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19
Q

A policy can be defined as a ________ action course that serves as a guide for the identified and accepted objectives and goals.

A

Predefined

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20
Q

A totalitarian leader

A

Autocratic leadership

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21
Q

Which of the following is NOT a supervisory function?

a. Marketing
b. Planning
c. Staffing
d. Organizing

A

Marketing

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22
Q

Which of the following is an example of an extrinsic reward?

A

Raise

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23
Q

If a plant manager is tasked to reduce costs by 10% this is an example of what kind of goal?

A

Operational

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24
Q

Which of the following shows the relationship between employees and their peers?

A

Organizational chart

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25
Q

Which of the following shows alternate paths for decision making?

A

Decision tree

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26
Q

When a supervisor administers a questionnaire among participants that have never met it is called

A

Delphi technique

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27
Q

Which of the following shows timelines for projects?

A

Gantt chart

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28
Q

Who created Theory X and Theory Y?

A

Douglas McGregor

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29
Q

When two groups or individuals work together to resolve a problems it is called

A

Negotiation

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30
Q

What is it called when a third party is facilitating negotiations?

A

Mediation

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31
Q

An employee that works on an assembly line performing the same task again and again is an example of

A

Job specialization

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32
Q

Two receptionists work at Widget, Inc., one in the morning and one in the afternoon. They are example of

A

Job sharing

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33
Q

When a person acts as expected as part of the group they are portraying thier

A

Role

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34
Q

Who first studied job motions with bricklayers, studying how fewer hand motions made the work faster?

A

Frank Gilbreth

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35
Q

When someone is producing at standard it is called

A

Norm

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36
Q

What is it called when a third party of empowered to resolve a disagreement it is called?

A

Arbitration

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37
Q

Who was proponent of bureaucracy?

A

Max Weber

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38
Q

What is formal complaint called?

A

Grievance

고충 조정 신청자

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39
Q

Which of the following industries is part of dynamic environment, meeting the market is constantly changing and updating?

A

Electronics

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40
Q

Which of the following can NOT be discussed in a job interview?

a. Education and Degree
b. Children
c. Previous Wages
d. Personality

A

Children

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41
Q

To motivate line employees and keep them interested in their work, supervisors may institute any of the following BUT

a. Job specialization
b. Job rotation
c. Mentoring
d. Four day work weeks

A

Job specialization

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42
Q

The grapevine of the organization is everything BUT

a. Formal
b. Generally accurate
c. Verbal
d. Exists in every organization

A

Formal

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43
Q

When a supervisor believes that all employees like work it is called

A

Theory Y

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44
Q

This scientific study originally tested worker’s output and light, later revealing unintended consequences

A

Hawthorne Effect

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45
Q

Referent power is the same as

A

Charismatic leadership

Referent power 지시력, 영향력

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46
Q

Legitimate power is the same as

A

Traditional leadership

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47
Q

Regarding sexual harassment which of the following is Not true

a. Offender can be same or opposite sex
b. Victims do not have to be harassed personally but affected through environment
c. Harasser must be a superior employee
d. Harassment may occur without economic injury

A

Harasser must be a superior employee

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48
Q

Who created a system of human needs and motivation?

A

Abraham Maslow

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49
Q

Long term success through customer satisfaction

A

TQM

Total Quality Management

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50
Q

Who was responsible for developing the 14 principles of management?

A

Henri Fayol

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51
Q

The way that people communicate with each other using their bodies

A

Body language

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52
Q

Leadership characteristics that inspire employees is called

A

Charisma

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53
Q

Agreement of members of a group on a decision is called

A

Consensus

의견일치

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54
Q

Leaders that use group ideas to make decisions

A

Democratic

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55
Q

Which is NOT a factor that influences the favorableness of the leader?

a. Leader-member relations
b. Task structure
c. Leader position power
d. Charisma level

A

Charisma level

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56
Q

Which of the following best describes rule utilitarianism?

A

A person considers an action independently of a situation and determines whether it is more often moral or immoral to determine how to classify it in all situations.

단기간의 행복을 위해 최대의 행복을 주는 행동을 삼가할 수 있는 규칙을 만들고 그 시대의 다수의 행복을 위해서 적용되는 규칙

57
Q

A person is given the opportunity to volunteer at a local food bank. They consider the other things they could do at that time, such as cleaning and watching TV. They know that the work that they do could really benefit people at the food bank, whereas the other activities only benefit themselves. They decide that the service is the best decision for them. What type of ethical theoty does their thought process and decision follow?

나의 손이 더러워 질지라도 모두의 행복을 위해서는 나는 그 지저분한 일을 할 수 있어야 한다

A

Act utilitarianism

A person examines a situation, considers all possible actions they could take and decides which one would end most favorably for all involved.

Act utilitarianism is interested only in an action’s impact when judging if that action was good

58
Q

Which of the following is Not a communication pattern?

a. Chain
b. Circle
c. Wheel
d. Arc

A

Arc

59
Q

When someone receives too much information and cannot tell what is important from what is not it is called

A

Overload

60
Q

When someone deliberately tempers with a massage, leaving out information, it is called

A

Omitting

61
Q

Which of the following is NOT an organizational theory?

a. Classical organization
b. Mechanistic
c. System
d. Assembly

A

Assembly

62
Q

When information is communicated informally in an organization it is called the

A

Grapevine

비밀정보망

63
Q

The organizational structure where a group performing a specialized task reports to a manager in that same area

A

Functional

64
Q

The organizational structure where there are staff departments that support other department

A

Line and staff

65
Q

The organizational structure where organizations are structured around a special project or event

A

Matrix

66
Q

When you are secretary and there are seven levels between your role and the CEO, your organization is considered to be

A

Tall

67
Q

When the controls of an organization are centralized, the communication between departments will be

A

Vertical

68
Q

Which of the following is NOT an aspect of an organic organization?

a. Decentralized control
b. Horizontal lines of communication
c. Loose roles
d. Incentive programs

A

Incentive programs

69
Q

When a manager makes a decision then looks for information to justify the decision, it is called

A

implicit favorite model

70
Q

When you are selecting a new location for a second office, this decision would be considered

A

Nonprogrammed

71
Q

When you make a routine, everyday decision it is called

A

Programmed

72
Q

When you find the answer to your problem but settle for something else is an example of the

A

Bounded rationality model

73
Q

When you choose the solution that has the greatest benefit for you

A

Econological model

74
Q

Which of the following moral theories considers the action resulting in the greatest benefit to all people as the most moral action?

A

Act utilitarianism

This practice is called maximizing utility

75
Q

Cost benefit considerations would be most typical of which of type of ethics?

A

Utilitarianism

The idea behind utilitarianism is to “Maximize utility.” In other words the focus is on considering the benefits and costs and if the benefits are greater than the coasts then the action is moral.

76
Q

If you are authoritarian, you ascribe to

A

Theory X

77
Q

The organizational structure where organizations are divided by products or divisions

A

Product

78
Q

A manager who believes that all people are valuable and want to contribute to their best ability you ascribe to

A

Theory Y

79
Q

Who believed that managers make decisions based on their assumptions of human nature?

A

McGregor

80
Q

Which of the following is NOT a contributor to an employee’s attitude?

a. Previous jobs
b. Education
c. Peers
d. Family

A

Education

81
Q

When an interest in the people’s problems affects the outcome, not the changes themselves, it is known as

A

Hawthorne Effect

82
Q

When a person acts as expected as part of the group they are portraying their

A

Role

83
Q

When Someone is producing at standard it is called

A

Norm

84
Q

When an employee puts in extra time and effort with the hopes of receiving a large bonus, this employee is being motivated by

A

Expectancy

85
Q

When your manager completes a job review with you regarding your performance they give you

A

Feedback

86
Q

Which is the final stage of Maslow’s Hierarchy of Needs?

A

Self-actualization

87
Q

Which defense mechanism occurs when someone transfers their thoughts and feelings onto others?

A

Projection

88
Q

Which is the first stage of Maslow’s Hierarchy of Needs?

A

Physical needs

89
Q

When communication is given from the CEO to his subordinates it is called

A

Top down

90
Q

The intent of the Sarbanes-Oxley Act was to

A

Restore stakeholder confidence in the securities market after a series of scandals in the early 2000s.

91
Q

Information that is difficult to measure is called

A

Qualitative

92
Q

If you believe that all people are good- you ascribe to this school of thought

A

Humanistic

93
Q

Standards or principles

A

Values

94
Q

Which of the following is NOT a factor with Job satisfaction?

a. Hours
b. Pay
c. Benefits
d. Vacation location

A

Vacation location

95
Q

When a person responds to a neutral stimulus ___________ is being used.

A

Classical conditioning

96
Q

Getting a scholarship because of good grades is an example of

A

Extrinsic reinforcement

97
Q

Risks to the organization when individuals have chronic stress include all BUT the following

a. High turnover
b. Aggression in the workplace
c. Absenteeism
d. High morale

A

High morale

98
Q

Which of the following is the second step when forming a group?

A

Storming

99
Q

How well the group works together is called

A

cohesiveness

100
Q

Which of the following is NOT a contingency theory of leadership?

a. Path-goal model
b. Life cycle model
c. Vrrom-yetton model
d. ERG theory

A

ERC theory

The ERG is a theory of motivation, not leadership.

101
Q

Leaders that centralize power and decisions in themselves

A

Autocratic

102
Q

Statistics belong to which “family”?

A

Science

103
Q

Six Sigma strives for

A

Perfection in processes and product.

For a company to be a perfect Six Sigma, they must have no more than 3.4 defects per million opportunities.

104
Q

Which contingency theory focuses on the readiness of the employees?

A

Life cycle model

105
Q

Which of the following companies was NOT implicated in a scandal in the early 2000s?

a. Enron
b. Coca-cola
c. Tyco International
d. All of the above were implicated in scandals

A

All of the above were implicated in scandals

Due to the various different scandals occurring in the early 2000s, federal regulations concerning businesses were tightened. One example of this is the Sarbanes-Oxley Act.c,

106
Q

Who was the author of the path-goal theory?

A

Robert House

107
Q

Which of the following are barriers to making decisions?

a. Statistics
b. Lack of statistics
c. Emotions
d. All of the above

A

All of the above

108
Q

Which of the following is NOT a level of management according to Henri Fayol?

a. Planning
b. Organization
c. Commanding
d. All of the above are levels of management

A

All of the above are levels of management

109
Q

Which of the following moral theories is NOT consequentialist?

a. Teleology
b. Act utilitarianism
c. Egoism
d. Kantian Ethics

A

Kantian Ethics

Kantian Ethics determines morality based on the morality of the action itself, not its consequences. It is deontological.

110
Q

Utilitarianism is a type of

A

Consequentialism

Utilitarianism considers the consequences of an action and the extent to which they benefit society in determining morality, therefore it is consequential.

111
Q

Fast food places do not pay their workers less than minimum wage because it is against the law. Which of Kohlberg’s stages does this describe?

A

Stage 4

In stage 4, people are motivated primarily by authority, such as the law.

112
Q

A Billboard is an example of

A

One-way communicationL

113
Q

Leaders that give the group total freedom

A

Laissez-faire

114
Q

A worker who is always honest with their cash drawer must be a good mother as well because she is “honest” and “honest” people raise good children. This thought process describes

A

The halo effect

The halo effect is when one person’s positive or negative traits influence their other traits.

115
Q

The parity principle stems form

A

A manager delegating a task

The manager should give the employee the resources and independence to complete the task the manager has given him. The employee should use those resources needed, but no more than neccessary.

116
Q

Which of the following statements is FALSE?

a. Type B personalities are generally less efficient than Type A personalities because they are so relaxed.
b. Type A personalities and type B personalities are both efficient, they just do things different ways.
c. Type B personalities are laid back and casual, which makes them unhealthy and increases their risk.
d. Type A personalities are generally less efficient than Type B personalities because they have so many focuses that they never get any one project finished.

A

Type A personalities and type B personalities are both efficient, they just do things different ways

117
Q

The hot stove method of discipline includes which of the following?

a. A warning
b. Immediate discipline/ consequence
c. Consistent application
d. All of the above

A

All of the above

118
Q

Herzberg believe that increasing which of the following would increase job satisfaction?

A

Depth

Depth is related to job enrichment, which was Herzberg’s focus.

119
Q

Some people believe that women earn less than men because female held jobs have been historically devalued, and women should be given equal pay for equal work. This belief is called

A

Comparable Worth

This idea is that jobs typically held by women receive lower pay on average than jobs typically held by men. Advocates of comparable worth work to ensure that jobs typically held by women that require the same amount of effort and risk as jobs typically held by men (even though they may not be similar) receive equal pay.

120
Q

Which of the following is NOT true of sexual harassment?

a. The claimant must be able to prove a hostile work environment was created.
b. Sexual harassment is any repeated, unwanted behavior of sexual nature.
c. Sexual harassment can apply to physical actions, words, images and written material.
d. The primary factor in sexual harassment cases is the intent of the action.

A

The primary factor in sexual harassment cases is the intent of the action.

On the contrary, the primary factor is the effect of the action, pr how it perceived, not the intent.

121
Q

Which of the following is NOT a type of discrimination investigated by the EEOC?

a. Gender
b. Disability
c. Education
d. Religion

A

Education

The EEOC investigates situations of discrimination based on age, gender, disability, race, color, or religion.

122
Q

The EEOC investigates violation of the

A

Civil Right Act of 1964

123
Q

Which person created the five management functions?

A

Henri Fayol

Henri Fayol is credited with creating the five management functions which are
1. planning
2. organizing
3. commanding
4. coordinating
5. controlling

124
Q

Which of the following is NOT a type of resistance?

a. Logical
b. Psychological
c. Sociological
d. Biological

A

Biological

125
Q

Which are friendships which cause the development of in-groups and out-groups?

A

Vertical-dyad linkages

There are friendships which cause the development of in-groups and out-groups in a working environment. The in-groups receive favorable treatment such as interesting assignments, promotions and raises. The out-groups are the groups which do not share the mutual respect and obligations of a vertical-dyad linkage, and therefore are at a disadvantage. In-group workers tend to be more productive and enthusiastic.

126
Q

Which of the following is NOT a part of the path-goal theory?

a. Provides a lear path
b. Helps remove barriers to the problems
c. Increases the rewords along and at the end of the route
d. None of the above

A

None of the above.

127
Q

Factor that always stays the same

A

Constant

128
Q

When a person is responsible for the outcome of completing a task well it is called

A

Accountable

129
Q

Which of the following was established first

a. GATT
b. NAFTA
c. WHO
d. A and B were established at the same time

A

GATT

GATT (General Agreement on Trade and Tariffs) and NAFTA (North American Free Trade Agreement) are the two primary international trade agreements in the United States. GATT was established in 1948 and NAFTA was established in 1994.

130
Q

Which of the following is NOT a consumer protection right?

a. Right to return products without restriction (right of Return Act)
b. Protection against misleading adverisments (Truth in Advertising Laws)
c. Fair and clear lending practices (Truth in Lending Act)
d. Purchased items will work properly (Warranty protection)

A

Right to return products without restriction (right of Return Act)

There are many consumer protection laws that protect both consumer and suppliers in the United States. These laws included provisions for price, information, warranties, credit, lending, and other aspects. The right to return a product, however, is based on individual agreements between consumer and suppliers.

131
Q

A ban on trade is known as a(n)

A

Embargo

An Embargo occurs when a nation bans trade with another nation. Typically it is used as a political maneuver to cause distress to the rival nation’s economy. An alternative is high tariffs (or taxes) on imported goods.

132
Q

Which Federal agency would handle claims of workplace discrimination?

A

Equal Employment Opportunities Commission

The commission was established under the Civil Right Act in 1964 and it reviews over 100,000 cases per year. The EEOC covers discrimination based on age, Ethnicity, gender disability, and many matters.

133
Q

What does “T” represent in the SWOT matrix?

A

Threats

The SWOT matrix is used to determine the merits of a particular business move. The acronym stands for strenghts, weakness, opportunities and threats.

134
Q

Which of the following BEST describes groupthink?

A

A phenomenon in which individuals desire group harmony and consensus and will not voice dissent.

Groupthink can lead to less optimal decision making because employees will wish to follow the group mindset rather than push for change.

135
Q

A start-up company sets goals and standards for themselves based on the performance of their competitors. This is an example of

A

Benchmarking

Benchmarking involves setting goals and measuring progress. It is a common way of monitoring business health, and also incorporating new practices that have been successful for other.

136
Q

Which of the following is NOT characteristic of management by walking around

a. Large, secluded management offices
b. Employees comfortable with approaching management
c. High levels of contact between management and employees
d. Increased productivity and morale

A

Large, Secluded management offices

137
Q

Which of the following is NOT a need associated with McClelland’s Human Motivation Theory?

a. Achievement
b. Happiness
c. Affiliation
d. Power

A

Happiness

The needs (Achievement, Affiliation, Power) are learned with time and each individual is motivated by a desire to obtain them.

138
Q

Bureaucratic control emphasizes which organizational element?

A

Hierarchy and authority

139
Q

The ability of consumers to influence price or other market aspects is known as

A

Market control

Principles of Supervision (2 decks)

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