When Face meets Truth

Question 1

Face includes people’s

Answer 1

dignity, identity and sense of worth

Question 2

Face is associated with issues such as

Answer 2

respect, honor, status, reputation and competence

Question 3

Culture and Face

Answer 3

Culture affects the sensitivity of face and the strategies employed to manage face

Question 4

Face strategies include

Answer 4

protecting one’s own face, relationships, interest or the truth

Question 5

The truth can be-

Answer 5

contextual, situational or negotiable depending on where you are in the world

Question 6

LMR stands for

Answer 6

Linear-active, Multi-active, Reactive Model

Question 7

Linear-active (left) means

Answer 7

people are seen as cool, factual, decisive planners

Question 8

Multi-active (top) means

Answer 8

people tend to be warm, emotional, loquacious and impulsive

Question 9

Reactive (right) means

Answer 9

people are known for being courteous, amiable and accommodating, able to compromise and listen well

Question 10

Truth is scientific

Answer 10

Linear-active, hard facts stand on their own merit. Truth can be established through logical systems and is unalterable

Question 11

Truth is situational

Answer 11

Between Linear-active and multi-active. there is no absolute truth, only situations or temporary facts which both can change quickly. Truth depends on the situation

Question 12

Truth is contextual

Answer 12

Between Reactive and Multi-Active. Facts based on scientific truth do not always correspond to reality, truth is contextual in the ear of the listener

Question 13

Truth is negotioable

Answer 13

Multi-Active, we choose the truth that will produce the best possible outcome

Question 14

Truth is a dangerous concept

Answer 14

Reactive, something can be black or white as long as the outcome is virtuous and harmony is preserved.

Question 15

Misunderstanding between face and truth cultures can be helped by:

Answer 15

more sensitivity from truth-sensitive cultures (face cultures struggle to be direct), more sensitivity from face-sensitive cultures about the need to be direct (a show of courage to be more assertive when dealing with truth-cultures)

Question 16

You can give face by

Answer 16

complementing, providing positive feedback and expressing your appreciation

Question 17

Truth sensitive cultures:

Answer 17

Their style is direct and confrontational. View directness as honest and indirectness as dishonest and offensive, silence as uncomfortable.

Question 18

Face sensitive cultures:

Answer 18

Their style is indirect and polite. View directness as offensive and rude and indirectness as considerate and honest, silence as normal as it shows respect

Question 19

When dealing with face sensitive cultures:

Answer 19

be indirect, give feedback one on one, avoid asking yes/no questions, do not take ‘yes’ as a confirmation, use an intermediary, give people time to prepare input for a meeting, do not expect immediate decisions or agreement

Question 20

When dealing with truth sensitive cultures:

Answer 20

be direct and honest, feedback is allowed in the group, closed questions will bring a real yes or no, yes is always a yes, expect people to approach you directly, people will be happy to prepare individually, expect quick decisions and clarity on whether they agree or disagree.