What is Marketing & Orientations Flashcards

1
Q

What is marketing? - CIM

A

Marketing is the management process responsible for indentifying, anticipating and satisfying the consumer requirements profitably.

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2
Q

Four Orientations

A

Production
Product
Selling
Marketing

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3
Q

Marketing Myopia

A

Suggests that businesses will perform better in the end if they concern rate on meeting customers needs rather than selling.
- Levitt

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4
Q

Economies of Scale

A

The cost advantage that a business can exploit by expanding their scale of production. The effect is to reduce the average cost per unit.

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5
Q

Production orientation

A

Manufacturing

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6
Q

Production aims/ objectives

A

To increase production
To control and reduce costs
To profit via sales volume

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7
Q

Production Introduction

A

USA - 1940’s
West Europe - 1950’s
East Europe - 1980’s

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8
Q

Production Philosophy

A

Consumers will favour products that are AVAILABLE and HIGHLY AFFORDABLE. Management should focus IMPROVING PRODUCTION and DISTRIBUTION EFFICIENCY.
- Kotler, Armstrong, Harris, Piercy

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9
Q

Production Disadvantages

A

Loose sight on production focus by concentrating on own operations.
Marketing Myopia

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10
Q

Production Main Concepts

A

Product
Economies of Scale
Processes
Profit

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11
Q

Product focus

A

Goods

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12
Q

Product Aims/ Objectives

A

Increased profitability comes through quality improvements.

Bettering performance and innovative features.

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13
Q

Product Introduction

A

USA - 1950’s
West Europe - 1970’s
East Europe - 2000’s

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14
Q

Product Philosophy

A

Consumer will favour products that offer the MOST QUALITY, PERFORMANCE, FEATURES - organisations should devote their energy to making continuous product improvements.
- Kotler, Armstrong, Harris, Piercy

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15
Q

Product Disadvantages

A

“Build a better mousetrap, and the world will beat a path to your door” - Emerson.
May not be the case, consumers are looking for a better solution to the trap, like chemical sprays.
Manufacturers designs, packages and prices it attractively, places it in a convenient distribution channel, bring attention to the buyers & convincing them it is a better product.

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16
Q

Product Main features

A

Product features
Product quality
Product processes
Profit

17
Q

Selling Focus

A

Needs

& BENEFITS

18
Q

Selling Aims/ Objectives

A

To aggressively promote
To aggressively sell
To profit via quick turnover &a high volume

19
Q

Selling Introduction

A

USA - 1950’s
West Europe - 1960’s
East Europe - 1990’s

20
Q

Selling Philosophy

A

The idea that consumers will not buy enough of the firms products unless it undertakes a large scale selling and promotions effort.
- Kotler, Armstrong, Harris, Piercy

21
Q

Selling Disadvantages

A

Carries high risks
Instead of focusing on building long term customer relationships, focusing of SALES TRANSACTIONS
Sell what the companies makes rather than what the MARKET NEEDS/ WANTS.

22
Q

Selling Main Features

A

Product
Target market
Processes
Profit

23
Q

Marketing Focus

A

Buyer needs

“The customer is king”

24
Q

Marketing Aims/ Objectives

A

To integrate marketing to identify needs before products

To profit via customer satisfaction & loyalty

25
Q

Marketing Introduction

A

USA - 1980’s
West Europe - 1990’s
East Europe - 2000’s

26
Q

Marketing Philosophy

A

Achieving organisational goals depends on identifying the wants of target markets & delivering value via satisfying exchange relationships.
Not to find the right customers for your product, but the right product for your customers.

27
Q

Marketing Disadvantages

A

Research and development is good, but markets continuously change, so can be expensive in the long term.
Forgets about the operations of the business.

28
Q

Marketing Main Factors

A

Product
Service
Processes
Research