What are the terms going to be Flashcards
Listen
(Dont interrupt)
Acknowledge
I hear you. I understand that you want to know the
terms. I am happy to provide them.
Isolate
Is the fact that you want to know the terms are going
to be the only thing that is that is keeping you from
learning more about why what we do/have/offer is
so valuable?
Valid/Disc
You wouldn’t allow the fact that you want to know
the terms keep you from learning more about how
we can help improve your situation would you?
Probe
Why is that?
or
When you say that what do you mean?
Tie Down
Assuming that I could show you how this can
improve your current situation, would you be open
to learning more about how it could benefit you?
Justify & Close
Yes - Continue with the presentation
No - Address with Rebuttals contract terms